CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,667 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th July 2026

Austin Strickland

CustomMade Jewelers 5 star review on 3rd July 2026

Jennifer Corley

CustomMade Jewelers 5 star review on 1st July 2026

Laura Rivera

Tony Dennis

1748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was extremely pleased, can't complain at all. My Project Manager was great, very accommodating and polite. Could not be happier with the outcome”

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Posted 9 months ago

“From start to finish with both the engagement ring and the wedding band has been top notch! Even the fact I was located in Australia, every thing I requested in the design process was met, and had zero issues getting the ring delivered. Would hundred and ten percent recommend you to anybody that needs a custom ring!”

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Posted 9 months ago

“I was really happy with the whole experience. They really made the process of making my dream engagement ring so fun and wonderful. The communication was exceptional and everybody is so professional. The final product came out better than I would have ever imagined and seeing it in person made me so emotional. I’m really glad I chose custommade to create and bring to life something so important to me. I would definitely recommend and encourage everyone who is going through the difficult process of making the dream engagement ring to choose custommade, trust me they won’t let you down!”

CustomMade Jewelers 5 star review on 11th September 2025

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Posted 9 months ago

“I thought my experience with CustomMade was fantastic. From start to finish, the planing and designing was on point. They were catering to my interest and pursued what I wanted. Communication was great, if I had any questions they would be answered. The process was smooth and the final product is even better than the photos. This is a great company for an affordable custom ring that is beautiful and everything you could possibly need. I would recommend to anyone wanting a custom ring. Thank you CustomMade!”

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Posted 9 months ago

“Customer service is outstanding. Very responsive and understanding. Everyone I worked with to design my fiancées ring truly had a passion for this.”

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Posted 9 months ago

“Amazing service! I didn't know exactly what kind of ring she wanted and with some easy back and forth, the designs that were made helped me visualise what I wanted. I'm so happy with this ring and I'm so excited to give such a special piece, to my special woman.”

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Posted 9 months ago

“I found CustomMade when looking for a custom engagement ring manufacturer to design a ring for my soon to be fiancé. Working with CustomMade to make my engagement ring vision a reality was an incredible experience. I was paired up with Katy and we spent weeks going back and forth sharing inspiration imagery and reviewing 2D and 3D renders from her team. They were always open to any minor tweaks and really wanted to create the perfect ring tailored to our vision. The pricing was always very transparent and they can work with any budget. I recommend CustomMade to anyone looking to take a dream idea for an engagement ring and make it a reality.”

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Posted 9 months ago

“I am a first-time ring buyer. This team made the easiest experience possible and made my dream ring come to life. I will be buying from them again, and I recommend everything here. I have already recommended multiple friends here, and they loved the rings they received as well.”

CustomMade Jewelers 5 star review on 10th September 2025

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Posted 9 months ago

“From start to finish, the entire experience was seamless and incredibly easy. The team at CustomMade created the perfect ring for my partner and we couldn’t be happier with the results.”

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Posted 9 months ago

“This was the BEST experience EVER!!!! The last I worked with (Ryn) was super nice and patient with my many many changes and tweaks to the ring, always expressing that she was excited to hear what I thought and what was next. It was very well priced and a phenomenal experience. I ended up working on this ring for about two months, and she was so patient and professional! At one point I just asked to see another angle on the rings rendering, not to edit, just to make sure, and within a couple of hours she had made it happen!! Five stars are not even close to enough to truly show how amazing this whole experience was!!!! Oh!! And they send a super sweet proposal box too! It’s got tissues (for happy tears) mints, cards (“I asked” & “I said yes”) and a couple other goodies too!!!!! Will always and forever recommend CustomMade to anyone and everyone!!!!!! Thank you!!!!!!!!!”

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Posted 9 months ago

“Working with Custom Made has been amazing! They worked with my partner to make my gorgeous engagement ring, and I worked with them on an engagement ring for him. Both rings are absolutely stunning! The process is super simple and really fun too! Stephanie was lovely to work with, and it is clear that she really loves her job! It was lovely to excitedly share proposal plans and engagement photos with her. Will 100% recommend to friends!”

CustomMade Jewelers 5 star review on 9th September 2025

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Posted 9 months ago

“The staff is extremely knowledgeable and great about paying attention to what information is given and asking questions about other information that may be helpful. They created the perfect ring for my wife and we both love how it turned out! I couldn’t ask for better! The details and design is absolutely amazing! Thank you so much!”

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Posted 9 months ago

“Were prompt, communicative, and made us a beautiful ring I'm CERTAIN he will adore. The team helping me were super personal and friendly, I couldn't be happier with the ring they helped create :)”

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Posted 9 months ago

“Everyone who worked with us was unbelievably kind and helpful. The ring was spectacular and we couldn't have asked for a better product to make our day just that much more special.”

CustomMade Jewelers 5 star review on 8th September 2025

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Posted 9 months ago

“I could not have asked for better customer service and care! They are absolutely amazing here and I highly recommend! Ryn was amazing and she talked through everything with me and kept me updated on everything as it was happening. The ring came out better than I imagined and when i actually popped the question she was in love with the ring as well! Highly highly recommend custom made for all your ring needs!”

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Posted 9 months ago

“Excellent service and a beautiful ring”

CustomMade Jewelers 5 star review on 7th September 2025

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Posted 9 months ago

“Great experience from start to finish. Could not have imagined Doug this process without them. They took the stress level away! I recommend them highly!”

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Posted 9 months ago

“CustomMade is an amazing company they put so much work and effort into making my ring perfect, whatever question i would ask they answered almost right away and helped me with any confusion, i would 100% recommend”

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Posted 9 months ago

“My experience with CustomMade far exceeded anything I could have expected from an online custom jeweler. I set out to find the perfect engagement ring for my fiancée, and I can confidently say you don’t need to look any further than CustomMade. To start, I should mention that before beginning the ring shopping process, I knew almost nothing about the many customization options: stone cuts, settings, diamond quality, and more. Thankfully, the CustomMade website features helpful visuals and guides that walk you through all the options. It allows you to start with just a rough idea, and from there, their process helps bring your vision to life. In my mind, what truly set CustomMade apart was the outstanding communication from their team. Every representative I interacted with was professional, kind, and highly responsive. They provided detailed sketches, CAD renderings, and made revisions without hesitation whenever I requested changes. I often received same-day responses with updates or next steps, which kept me feeling confident and informed throughout the entire process. Another major highlight was their transparency around budgeting. Before any design work begins, you set your budget, which eliminates any uncertainty about cost. They offer many affordable options, like lab-grown diamonds for example, and have great policies around ring security. Even the packaging the ring arrived in was impressive and thoughtfully done. In short, I could go on and on about how much I enjoyed working with the wonderful people at CustomMade. I’ve already recommended them to friends, and I’ll continue to do so. They are professional, communicative, and genuinely passionate about what they do. It felt like they truly cared about crafting the perfect ring for my fiancée and took pride in every detail. And most importantly, the ring itself is stunning. Durable, beautiful, and exactly what I envisioned. No gimmicks here folks, just top-quality craftsmanship. If you want your significant other to be absolutely floored, go with CustomMade. I went to some ring stores before using CustomMade, and I can only state that CustomMade was just simply better. I highly recommend this website.”

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Posted 9 months ago

“I couldn’t have asked for a better experience! The people I’ve worked with through CustomMade have been incredibly professional, collaborative, flexible, and understanding. They really worked hard to capture my vision and kept process very reasonable for a product I’m very happy with! I couldn’t find anywhere else that could grant me the beautiful, floral, topaz-based ring that suited my partner perfectly. (:”

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Posted 9 months ago

CustomMade Jewelers is rated 5.0 based on 4,667 reviews