CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,342 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,342 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

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“The process was streamline and my requests were understood. I never felt like my issues were trivial. We had some issues with UPS but it was not customs fault. The only request I would make is the ability to pick your shipping company. < I didn't ask if this was a option > if it is make this a 5 star review”

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Posted 11 months ago

“CustomMade not only made the ring beautifully but they listened to what I asked and made all the changes to it that I wanted I love the product and would recommend them to anyone in need.”

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Posted 11 months ago

“It was a super simple process and fast with a great design team. Loved the experience with this company. Bonus mention: the ring fit perfectly”

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Posted 11 months ago

“I had a great time choosing the custom ring for my engagement here. Every little detail came out so perfect and I was able to approve every change. Even when we ran into a hiccup when the center stone broke Emily helped me pick a new one asap and the engagement couldn’t have gone better! Thank you CM!”

CustomMade Jewelers 5 star review on 28th March 2025

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Posted 11 months ago

“Great response time, helped me plan for the type of stone I wanted (really wanted opal), easy process, and the final design was just gorgeous.”

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Posted 11 months ago

“The CustomMade team helped me design a ring that both i and my fiance love, from start to finish. They kept me well within budget, and helped me create an absolutely gorgeous ring.”

CustomMade Jewelers 5 star review on 27th March 2025

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Posted 11 months ago

“From vision to ring in hand, Custom Made was very professional, commuicative, and supportive in heling my thoughts come to life. Everyone responded in a timely fashion and produced a ring I absolutely love!”

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Posted 11 months ago

“From start to finish the staff were clear and polite. Everything was articulated clearly and the ring itself was wonderful! The box with little thoughtful address ons was very sweet. Thank you to the team for an excellent job”

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Posted 11 months ago

“I googled custom rings I know very risky! But Custom made was the first one to come up getting a response with them is fast customer service is amazing and there overall patience is commendable. Everyone who was on the project was amazing great to talk to and was fast with their responses.”

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Posted 11 months ago

“My experience was amazing! My project manager, Emily, did an amazing job in communicating. The process was super easy and perfect for those who was a ring that is unique and matches your taste.”

CustomMade Jewelers 5 star review on 26th March 2025

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Posted 11 months ago

“It was fun and easy to do. I was able to tinker with it four or five times to get it just how I imagined the ring looking. Responses were always quick and I got the ring quicker than anticipated. Overall great experience!”

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Posted 11 months ago

“Initially, i was a little skeptical about ordering a custom made ring online. However shortly after I got in touch with the individuals at CustomMade.com, all my concerns were addressed. The entire process was easy and talking about what i had in mind for a design helped the design team creat the perfect ring!”

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Posted 11 months ago

“Although the engagement ring took a long time to design as it takes time to communicate, I am very happy with the final product and will definitely be returning to design a wedding band.”

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Posted 11 months ago

“The impressive part of the whole experience was communication. Each phase of the process is assigned to a specific person who will keep you informed of their progress. You have several opportunities to view the design before production begins. Once production begins, the final product is ready for review giving you the opportunity to make any minor changes before shipping. I received my ring within the time stated and was very satisfied with the results. You will not be disappointed in the results.”

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Posted 11 months ago

“Everyone at Custom Made was wonderful! Responses were timely, they made suggestions and were also great at implementing the changes we asked for. I also really appreciated their patience, as there was a period when I was very busy and didn't respond for a long time, yet they picked the project up exactly where it left off. I also appreciated their commitment to making a great product. When it came time for production, they told us when it didn't meet their quality control, repeated the producition, and still met our timeline. We are very happy with the final ring and are sure that it will last a lifetime!”

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Posted 1 year ago

“Everything was very efficient and the ring was perfect.”

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Posted 1 year ago

“From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional”

CustomMade Jewelers 5 star review on 24th March 2025

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Posted 1 year ago

“They made the process very easy the final product came out lovely!”

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Posted 1 year ago

“This was a remake of a lost ring. I made some minor changes and am very happy with the result. The constant updates as well as prompt apprisals of problems kept my mind at ease. End result is a ring even better than I anticipated after a seamless process.”

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Posted 1 year ago

“I wanted to wait a few months before writing this review but I am finally confident in saying that this whole prowess and the product delivered exceeded all my expectations! The people are professional, personable and full of knowledge. They really adopt your special occasion and want to be a meaningful part of it. I came in with a pretty simple design for my wife’s engagement ring and they went out of their way to source a matching stone to my own ring (also made with this company!) and make my whole vision come to life. The turn sound time was quick and the final product was jaw droppingly perfect! We have been wearing our rings daily for a few months now and they are in perfect condition and we love them more and more each day! Thank you to Custom Made for helping with such a monumental moment in our life. I would recommend this company to anyone looking for an easy and confident shopping experience (and do often!)”

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Posted 1 year ago

CustomMade Jewelers is rated 5.0 based on 4,342 reviews