CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,896 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 15th July 2025

1675

Anonymous

Anonymous // 01/01/2019

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“The folks at CustomMade were extremely helpful. They worked with me quickly and got me exactly the ring I wanted. It arrived quickly and looks great, I highly recommend using this service!”

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Posted 11 months ago

“CustomMade designed and made a signet ring based on a family crest. Throughout the preproduction, production and postproduction processes, I was impressed with the updates I received and the attention to detail in the messages and accompanying renderings/photos. When the ring arrived, I spotted a tiny flaw and needed the piece resized. The company handled those issues professionally and promptly. I am delighted with my purchase!”

CustomMade.com 5 star review on 9th August 2024

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Posted 11 months ago

“I’ve worked with custom made on three different signet ring projects and all of them turned out great. These guys know what they’re doing. Although, I will say that there is somewhat of a disconnect in the design process. It’s almost as if you as the customer are helping the designer shape the ring and not the other way around. I would expect a jewelry designer to make suggestions based on their knowledge and experience, and not just say “I think it looks great” every time a revision is made. The costumer service is great. The final product is great. The design process is lacking. But overall custom made is a great choice for a unique piece of well crafted jewelry.”

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Posted 11 months ago

“CustomMade provided a unique and personal experience for such a special occasion. They provided several options and recommendations to best help create something one of a kind as well as maintain your budget. Each person along the way was extremely professional and helpful and would recommend to anyone looking to create a personal piece for their loved ones!”

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Posted 11 months ago

“I had a wonderful experience with Custommade. I created both an engagement ring and wedding band and they both look incredible, are of the highest quality, and are pieces that my soon-to-be bride and I will cherish for forever. The customer service was trustworthy, responsive to my requests, and extremely professional. I had great confidence making such an important purchase online and highly recommend to anyone wanting to create a piece of high quality jewelry with their own special touch.”

CustomMade.com 5 star review on 8th August 2024

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Posted 11 months ago

“From the get-go, I hae to say the professionsalism and clarity in communication from this team was simultaneously overwhelming and reassuring. The steps were clear, the expectations were upfront, and as someone that prefers quite a great deal of finesse and customization in designs I'll say that the patience with my iterations was abundant. Not only that, they were willing to simultaneously work with my envisioned design AND offer up the know-how of a seasoned professional. No upselling, no cajoling, no spamming, just people doing business in a thing that it's evident they're knowledgeable and passionate. When the ring arrived (which is gorgeous, but I haven't let my fiancee see it yet and I'm not about to spoil the moment with all you strangers), which didn't take very long, it was elegantly packaged, arrived more quickly than I'd anticipated, was everything I could have hoped for. Anyway I hate reviewing things. I'm an actual person that expects this to be the state for humanity; you tell someone that knows what they're doing what you want, and they work with you to make it happen. In this case, together we made something beautiful and lasting, and they made it EASY. There isn't a reason I wouldn't recommend this organization, other than I don't know many people and don't buy a lot of jewelry. Not sure what else to say, if you want some jewelry, these folks seem to know what they're doing!”

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Posted 11 months ago

“good experience designing, but casting process was cheaply done, metal was not as clean as I wished and when I suggested clean ups that were reasonable, they pushed me to just accept the ring and said that it was physically impossible to do. I just took it to my local jeweler for repairs and touch ups instead, which he did easily and I’m happy I did. I dont think this company would have put the same care into the piece as he did.”

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Posted 11 months ago

“The Experience throughout the entire process was great. I constantly interacted with the relevant team members holistically working to produce a fantastic ring. Everyone loves the ring ...EVERYONE. If anything it's caused an issue that we always get asked where did I get it etc. Couldn't be happier with the result and the team's work. Thank you, Oli.”

CustomMade.com 5 star review on 7th August 2024

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Posted 11 months ago

“We had a great experience with CustomMade. They were extremely patient with the design process, and were willing to incorporate any suggestions or feedback we had. All the members of the team we interacted with were quite responsive, never taking more than 48 hours to get back to our queries. When we expressed that we weren't fully satisfied with the finish of the initial product, they went back and re-did the finish. And the final product looked amazing!”

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Posted 11 months ago

“Flawless. All communication was prompt and concise. Every step of the process was thoroughly explained and updates delivered with reassuring regularity. I have no criticisms to offer about this experience start to finish.”

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Posted 11 months ago

“Very quick and helpful service! With a great team that keeps you updated and informed on the entire process from design to shipment. The ring turned out great!”

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Posted 11 months ago

“Great designers that work to ensure customer satisfaction no matter the project!”

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Posted 11 months ago

“They were very helpful & fast”

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Posted 11 months ago

“Very proffesional, helpsome and easy to discuss with. Will recomend for people who has similar wishes as me/my fiance had”

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Posted 11 months ago

“Every team member was caring and knowledgeable. They did everything exactly as we had asked! Absolutely wonderful to work with, and the ring was breathtaking!”

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Posted 11 months ago

“I had a great experience with CustomMade! They created an impressive ring that matched every request I gave. They were professional and were patient with the payment. If you're looking for an online jeweler that doesn't cost an arm and a leg for a great product, CustomMade is the way to go!”

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Posted 11 months ago

“I am very happy that I chose to go with custom made. I have even been telling friends and colleagues about the site and sharing that they truly enjoy collaborating with customers and making their one of a kind jewelry. I am so excited to present the ring I had made to my girlfriend. Thank you so much.”

CustomMade.com 5 star review on 3rd August 2024

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Posted 11 months ago

“I worked with an absolutely wonderful team that guided me every step of the way. They were extremely patient, helpful, and understanding on my limitations financially as a college student—and were still able to craft and design the ring of my dreams. I will forever be grateful.”

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Posted 11 months ago

“Awesome people to work with, everything went perfectly, beautiful work”

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Posted 11 months ago

“Amazing!! Don’t have the words to express how much I enjoyed working with you guys. From the excellent communication and flexibility to the nitty gritty details and breathtaking final product, Custom Made has made this a wonderful and exciting experience. 100% recommended!”

CustomMade.com 5 star review on 2nd August 2024

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Posted 11 months ago

CustomMade.com is rated 5.0 based on 3,896 reviews