CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,667 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th July 2026

Austin Strickland

CustomMade Jewelers 5 star review on 3rd July 2026

Jennifer Corley

CustomMade Jewelers 5 star review on 1st July 2026

Laura Rivera

Tony Dennis

1748

Anonymous

Anonymous // 01/01/2019

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“Second time to order from CustomMade and proved the excellent response, design, communication, quality, and delivery experienced 3 years ago was no fluke. They will continue to be a top choice for me when considering special gifts to my family members.”

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Posted 10 months ago

“The ring was stunning and the timeline was about 3 weeks to find source my diamond and create my ring very quick my fiance loves it”

CustomMade Jewelers 5 star review on 9th August 2025

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Posted 10 months ago

“I was well taken care of during the process of reproducing my husband's ring as I lost mine after 20 years of having it. I was devastated. Perris was the most kind person you could ever work with. Her personal touch is what made me feel fully trusting of her services. After all the proofing is done and agreed to proceed; I was then given an estimated date to create my ring. It was just an estimated time of creation, and sure enough they shipped on the date they said they would! The ring arrived just how Perris said it would. What is great about CustomMade is they have an awesome way to show you where the ring is in production. In addition, there is a message chat window that is connected to your customer service rep. In my case Perris. So no phone calls or emails to communicate - their way is awesome. I immediately gave the box to my husband. He later re-proposed to me and gave me the ring! However, when we looked at it, it was shiny, I didn't catch it as we wanted a buffed finish, the ring width was not matching my husband's ring (how could we catch as it was always pictures), and lastly my fault I gave the wrong inscription. Perris was very responsive, she gave me the options of dealing with the three issues. I was expecting a big bill but she said that there is no charge for dealing with these issues except a small fee for the materials to widen the ring. To start the process, I had to complete a form which outlined the process and made me aware of certain things. The next step I'm told, will be a prepaid label generated to send back the ring back to CustomMade. I can't tell you how impressed I am with CustomMade. You can be assured you will have the best customer service guiding you through the entire process of selecting a ring, or creating your special ring. When I get the chance to buy another piece of jewelry, I will contact CustomMade first.”

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Posted 10 months ago

“Ring is beautiful and the design process was easy and efficient.”

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Posted 10 months ago

“Fantastic service, worked perfectly within my budget to produce a on of a kind ring, super responsive cominication. Very knowledgeable project manager who was able to bring a very complex design into reality would highly recommend”

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Posted 10 months ago

“Wonderful experience. Thank you!”

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Posted 10 months ago

“Very easy to use. Communication was excellent.”

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Posted 10 months ago

“My experience with Custom Made was nothing short of exceptional From start to finish. I had a vision for my wedding band, and they brought it to life with incredible craftsmanship and attention to detail. From the initial design consultation to the final delivery, every step of the process was handled with professionalism, patience, and genuine care. The finished band is absolutely stunning, perfectly tailored to my style, and even more beautiful than I imagined. I’ve received so many compliments, and I’ll treasure it for a lifetime. Thank you, to the amazing people at Custom Made for creating something so meaningful and unique for such an important moment in my life.”

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Posted 10 months ago

“I was looking for an Engagement ring after my first attempt failed. Time was short and was of the essence. I literallstumbled on CustomMade with butter flies in my stomach and few moments to spear I engaged CustomMade. They were friendly, courtious and professional. They kept me informed every step of the way. I was complely satisfied with the final product and more satsfied when in came in before schedule. I highly recommend CustomMade because of their craftmanship, customer service and professionalism”

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Posted 10 months ago

“Got my engagement ring and wedding band from Custom Made and it was the best. They walk you through every step of the process and answer any questions you have. You can really make the ring of your dreams. Would recommend this to everyone!”

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Posted 11 months ago

“This was my first time personally using CustomMade and it was a great experience! The CustomMade team is really well designed and they drive the process like a well-oiled machine. Really appreciate the customer-care, thoughtfulness, and help designing a beautiful wedding band for my fiance!”

CustomMade Jewelers 5 star review on 4th August 2025

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Posted 11 months ago

“The rings I ordered where stunning, and every step of the process was amazing.”

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Posted 11 months ago

“It was an amazing process everything was exactly as I wanted very speedy I needed by the end of the month two months advance and it came with a week to spare, engravings are beautiful stones are beautiful definitely consider of you want a beautiful custom piece.”

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Posted 11 months ago

“Emily was really helpful throughout the whole process. She took my idea and gave me something so much better than I could've ever dreamed. I cant wait to propose with the ring and have my future wife wear the whole set”

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Posted 11 months ago

“My experience with custom made was incredible. It was so easy to convey my vision into a piece of artwork. Everyone I communicated with was quick to reply, had great feedback, and always made me feel confident in what I was creating. I would 10000000% recommend this company and for any future custom pieces, I will be back :)”

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Posted 11 months ago

“I cannot express more fully how much I appreciate this company. This was the most responsive, easy to work with, detail oriented, helpful, caring team I have ever had the pleasure of working with. On top of it, they helped me design a ring to match my finance’s ring perfectly, and I have never been so excited to receive a delivery ever. This was a dream come true, and I will be back to worth with this company any chance I get from here on out!”

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Posted 11 months ago

“I had a great experience with custom made. They answered all my questions and made exactly what I was looking for!”

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Posted 11 months ago

“My experience with CustomMade was great! The people who I worked with were all incredibly friendly and the ring I got was nothing short of amazing! It was a 10/10 experience!”

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Posted 11 months ago

“These guys were legitimately FANTASTIC! This was my first time dealing with any sort of jeweler and right off the bat they were friendly, knowledgeable, informative and were willing to listen to all of my questions, concerns and all of my ideas! I don't normally do reviews but this company deserves all 5 stars, I'd give more if I could! Sarah D. Was my jeweler that I worked with and she really was everything I could have asked for. I even had to take a 2-3 month break before I was able to move forward for personal reasons, and when I was ready to continue we picked up right where we left off! Truly some of the best service I've seen in a company, HIGHLY recommend this company.”

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Posted 11 months ago

“Through the whole process, everyone I worked with was exceptionally responsive and experienced. I worked to get a custom engagement ring made based off a photo, and they came back with a design more perfect than any I could have imagined. My now fiance has been nonstop AMAZED by the quality, and everyone we have shown has agreed that I nailed the decision. They designed within my budget to a tee and delivered exactly what I was hoping for an more. I will be returning for my wedding band!!”

CustomMade Jewelers 5 star review on 30th July 2025

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Posted 11 months ago

CustomMade Jewelers is rated 5.0 based on 4,667 reviews