CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,046 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“CustomMade was such a pleasure to work with! They were incredibly patient with all of the decision-making and always prompt to answer questions. My fiancée said yes, and we loved working with CustomMade so much that now I’m back to design my own engagement ring too! :)”

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Posted 3 years ago

“Everything about CustomMade was seamless! They took my vision and made it real, so perfectly, so quickly!”

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Posted 3 years ago

“They were friendly, to the point and more than willing to be flexible to my schedule. Not only this but the ring they produced was stunning”

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Posted 3 years ago

“I’ve done two projects with custom made and I’ve been absolutely 100% satisfied. Every step of the journey from start to the end. I felt like I was going along by true caring professionals.”

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Posted 3 years ago

“The CustumMade team did a great job with my custom ring I requested.I wanted a ring that featured family crest not did they bring that to life, but they brought it with full reassurance and care. The CustomMade team guided me through every step of the process and not only that but they are perfectionists. They always notify me whether they want to restart a step and process just so I can get an amazing piece that I am proud to use as a representation of my family crest.”

CustomMade.com 5 star review on 25th July 2022

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Posted 3 years ago

“It was a fantastic experience from start to finish, everyone was very helpful and they explained all the steps of what was going on. Even if I had more questions after the first set of answers they would take their time and help me out. The ring design was my favorite part, as I got to watch as it was drawn up and then it went from what was on paper to what showed up in the box.”

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Posted 3 years ago

“custom made my process so easy and quick. They answered questions as soon as possible and were very helpful.”

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Posted 3 years ago

“From start to finish working with CustomMade was absolutely fantastic. I had a few ideas in regards to the ring design and the team ran with it. I was completely blown away with the first drawing provided by their artists. It ended up being the design I selected. For the next few months we worked to create a ring I fell absolutely in love with. It is one of a kind and absolutely stunning. My now fiancé loves the ring even more than I do. She hasn’t stopped looking at it. If you want a one of a kind personal experience and jewelry that will not only look great, but also show how much love you put into it, CustomMade is for you.”

CustomMade.com 5 star review on 24th July 2022

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Posted 3 years ago

“They allowed me to take my time in designing and let me change things multiple times throughout the prosses. Wonderful to work with, very happy with the ring.”

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Posted 3 years ago

“Excellent customer support and were always very happy to accommodate any requests.”

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Posted 3 years ago

“Overall everything was amazing. They had a multi-step process with different people who were all very helpful and understanding. They were able to bring my idea to life and worked with me every step of the way to make sure it was perfect. When I got the rings they were stunning and not something I would ever have found at a name-brand jewelry store. The price we also super reasonable and well within my original budget, in fact it came in under budget and most of that we spent on the diamonds.”

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Posted 3 years ago

“This experience was overall fantastic. They were extremely patient with how picky I was about the little things. Seeing the ring in person they couldn’t have gotten it more perfect. If you’re going to do a custom ring this is the place to do it!”

CustomMade.com 5 star review on 23rd July 2022

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Posted 3 years ago

“The experience i got was exactly what i was looking for. I needed detailed step by step designing of the ring, in the end it will be something 100% to you and that what i received”

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Posted 3 years ago

“The experience and journey till the product was made and delivered was absolutely fantastic! The final product itself is a unique piece. I can't thank Custom Made enough for being able to make my wish list a reality.”

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Posted 3 years ago

“The team was patient when I was having difficulty imagining what my perfect creation should be. They helped develop something that was absolutely perfect.”

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Posted 3 years ago

“Custom made is nothing except exceptional! Through the entire process they help you bring your imagination to life with all the love and detail you thought of! This is the website to use 1000000000%!”

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Posted 3 years ago

“CustomMade was a fantastic experience! Not only did the experts provide their valuable input, the experts at CustomMade really cared! They took the upmost care regarding my project and did not hesitate to provide valuable insights. They also knew how to correctly set expectations and kept my ideas reasonable. Thank you to the team at CustomMade for all of their hard work! I am definitely returning for any custom piece of jewelry I made need in the future.”

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Posted 3 years ago

“I’ve contacted CustomMade on four separate occasions and have had them perform a miraculous transformation of a centuries old symbol into a reality. Two rings containing my family’s crest were brought to life by the careful artist and designers of CustomMade’s excellent staff. They were quick, and responded to any and all changes within the parameters of the design. Excellent communications and always on top in providing quality product. For any custom jewelry and excellent customer service, there is no where better to go than CustomMade!”

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Posted 3 years ago

“The process was easy and fairly simple. Customer service was great and they communicated through the entire process. The finished product was BEAutiful.”

CustomMade.com 5 star review on 22nd July 2022

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Posted 3 years ago

“This was a great experience and the result exceeded expectations: your customer service team is attentive and diligent; the quality of the workmanship was very high; and most importantly, my son was delighted with his signet ring. I can't imagine a better way collaboratively to design jewelry.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,046 reviews