CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,904 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th July 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Great Product”

Helpful Report

Posted 1 year ago

“Communication was very smooth. I was given many different options as well as visual representation of what to expect based on my choices. I was able to make choices based on my budget which was really nice. The entire process was very fast. They told me some times it could take months to work out a good design, but they worked so fast that my order got here BEFORE the date I really wanted it by! All team members were very clear and made sure to confirm everything before having me pay. I will definitely recommend custom made to anyone I meet looking for something they can make.”

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Posted 1 year ago

“The whole team was great and made my thoughts turn into reality. Great and reliable company, use them and thank me later :)”

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Posted 1 year ago

“CustomMade was wonderful to work with. From listening to all of the input I had, to making sure that me and my girlfriend would be super happy with the final product, they made the whole process really easy and I was able to get exactly what I was looking for. They were super kind and made a wonderful product that I am so happy about!”

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Posted 1 year ago

“The team was extremely helpful. I was skeptical about using a completely online service for my ring. However, they checked in several times through every step of the process. This made me feel much more comfortable.”

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Posted 1 year ago

“CustomMade went above and beyond to ensure my satisfaction and I'm so glad I chose them for my project!”

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Posted 1 year ago

“This was my first time purchasing a ring like this-I had no idea what I was really even looking for and the team from Custom Made made the process very simple and easy and helped me along the way providing many different options. Great company-very happy with the end result!”

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Posted 1 year ago

“Awesome! Everyone responded in a timely manner and there was a lot of professionalism and patience, listening to every detail you have to give. From the ring design of my girlfriend to the real ring, omg spectacular, I definitely recommend CustomMade. Happy with the end product of the ring. I cannot wait to propose!”

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Posted 1 year ago

“The design process was really smooth. All representatives were very attentive and communication with them was very efficient. The team was very willing to give life to the ring idea that I had in mind. Overall, they guided me on every step of the way and delivered on every change and details that I requested. They mean it when they say they will keep working on it until you are 100% happy with the design. In all, I loved the personalized process they offered and I am extremely happy with my piece. The final ring in person was a perfect match to the design renderings we agreed. Outstanding service.”

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Posted 1 year ago

“My inability to find what I had in mind led me to CM in the first place. And while it may be true that it easier to buy out of the Jeweler's display case, nothing compares to the distinction of having a completely unique, "made-for-you" piece. As I was very specific regarding what I wanted, I was impressed with the extraordinary patience and attention to design detail as well as the subsequent follow up from production. In the end, I opened the package from CM to find that they had captured my vision exactly.”

CustomMade.com 5 star review on 7th July 2024

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Posted 1 year ago

“Working with the CustomMade staff was amazing! I wanted to create the perfect ring to ask the woman of my dreams to marry me but i had no idea what that ring looked like. They made it super easy to communicate with them and to tweak the design until i was happy with it, no matter how many changes it took! They were professional, personable, punctual and made me feel like they cared if i liked the ring! The process was easy to understand and all i had to do was design it online and wait for it to be shipped! For a custom project the pricing is way better than i have been quoted anywhere else! I will 100% be using CustomMade for our wedding bands in the future!”

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Posted 1 year ago

“I am very pleased with my ring. I had already had my crest design so it made the begining process very easy. The speed at which the company designed the ring and had it to finished product was very quick. It is a high quality ring with a very nice look to the design and overall product. The face is a little smaller that what I was hoping for but I guess the ring could only be so big. The price of the ring was a little expensive but if you compare it to a high quality wedding ring set it is cheap in comparison. Overall very happy with my experience and my final ring. Thank you for the great support and high quality ring.”

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Posted 1 year ago

“Working with Custom Made was excellent throughout the entire process. I was a little hesitant to entrust my ring purchase entirely online but the Custom Made team worked with me through every step of the process to ensure that I understood each step and was happy with the results. From the initial conceptual renderings through the final design, I was impressed with the team’s thoroughness and attention to detail. In the end, the ring was perfect - exactly what I was hoping for and most importantly, my new fiancé’ loved it! Thank you to the whole Custom Made team for helping make this possible!”

CustomMade.com 5 star review on 6th July 2024

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Posted 1 year ago

“My previous and current design projects came out just as I imagined, maybe even better than my expectations. ❤️ Thank you for breathing life into my precious design with your amazing craftsmanship. ~ Navi.”

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Posted 1 year ago

“From the first intercation of narrowing down what i was looking for Sonny, Will Vincent and Pauline were nothing but helpful, insightful and quick with their responses. It was a pleasure going through the entire process with them. Cannot recommend enough if looking for an engagement ring”

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Posted 1 year ago

“I had a great experience getting a truly unique and beautiful ring created. The entire team worked to make the whole process easy. I highly recommend CustomMade for anyone looking to have a ring created.”

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Posted 1 year ago

“The idea to order a custom piece came from a sudden death in the family. My husband knew that I wanted to give something unique and something tangable to our our neice that would honor her fiance's memory. The custom necklace that we ordered came in and was absolutely beautiful. The entire process from the initial contact with Custom Made, the 'idea' phase, through the creating and proofing and finally receiving the piece was handled very professionally. Communication was great as well as guidance on what materials to use etc. The help was so appreciated. When the package arrived, I could see the delivery person carrying a large box? I wondered why it was so big. We were so impressed with the quality of the packaging and the 'box' the jewerly came in. Very classy! We would definately recomment your company to others. I am anxious soon hand deliver this.”

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Posted 1 year ago

“You guys are Great. I love how my custom ring came out the way I wanted.”

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Posted 1 year ago

“Custom made made designing and receiving my beautiful ring so easy! I was never left in the dark and from start to finish the process was flawless. Thank you so much”

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Posted 1 year ago

“Service is excellent. Team members respond quickly and I couldn't be happier with the quality of the ring I purchased. These fellas know what's up! A pleasure to work with.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,904 reviews