CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,272 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade has been smooth sailing. My ring came too big and they sent a box to send it back to get it resized. Amazing service! I’ll be buying more customer jewelry from this company!”

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Posted 1 year ago

“CustomMade really does have the top notch service and product that they claim to have. My girlfriend soon to be fiancé just gave me photos as inspiration and I added a few personal touches to the beautiful sketches and 3D renders they made for me. Their responses were kind and timely. They were very understanding of the changes I wanted to make and completely transparent on the production process and any issues that came up.”

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Posted 1 year ago

“CustomMade, from my engagement ring design (dare I say first and last), was outstanding from start to finish. Experience with all the staff, from the initial designers to the diamond selection team, was completely professional, helpful, extremely patient throughout the entire process. If I needed to delay something or had any issue, they were very understanding, never applying heavy pressure, and willing to adapt at a moment's notice. They were aboveboard and upfront about pricing, didn't hide any information, and always explained every step of the way succintly and clearly. I felt good about what I was doing, and they helped make the experience less stressful and a much more thoughtful journey. I would recommend CustomMade to anyone wanting to create an authentic, unique, original expression of love for the love of their life.”

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Posted 1 year ago

“I popped the question yesterday and got soo many compliments on the ring. I could not be happier. I probably will come back to get a wedding band as well!”

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Posted 1 year ago

“Prompt responses, security in a large online purchase.”

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Posted 1 year ago

“I did an unhealthy amount of research so believe me when i say custommade is the way to go the only complaints people have are usually over their trash deaigns because they made my ring EXACTLY how i imagined in my head and i am very meticulous”

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Posted 1 year ago

“Everyone was very helpful and patient. I absolutely loved the finished product!”

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Posted 1 year ago

“The people at custom made were excellent! They worked tirelessly to see my ideas to come to life and were were pleasant to work with throughout the whole process.”

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Posted 1 year ago

“After a few unsuccessful attempts to find a ring for my fiancé in store, I decided to give CustomMade a try - and I'm so glad I did! The team was super patient with me through the design and gem procurement phases (~2 months). They were always willing to answer my questions and work with me to tweak the design. Even with me being indecisive and slowing down the process, I was still able to get the ring by my planned proposal date. The end result is a ring that is unique to my fiancé that she absolutely loves! I couldn't recommend them more.”

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Posted 1 year ago

“Phenomenal experience, the design was exactly what I was envisioning and the product came out even better. Communication was timely and very helpful. My fiancée loves it. Already recommended it to my mate.”

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Posted 1 year ago

“Best customer service experience I’ve ever had. They made sure my ring was exactly how I wanted it.”

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Posted 1 year ago

“Perris was fantastic! Great turnaround and very responsive”

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Posted 1 year ago

“The entire team at Custom Made is excellent as is the finished product. It is incredible that it was possible to take my idea for a 50th wedding anniversary ring, my rudimentary drawing and basic design parameters, go through their process and produce a ring that is better than I had imagined. Every step in their process makes you more confident that they understand what you desire to accomplish. All the members of my design team were dedicated to ensuring that I was happy before going to the next step in the manufacturing process. I never felt pressured or hurried to make a decision. They all were professional, friendly and extremely creative. Their attention to detail is superb and it shows. This ring is unique, it is what I wanted and it is beautifully crafted. My thanks for making this dream become a reality. I'm proud to say you all will be forever joined to us as we celebrate our 50th wedding anniversary.”

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Posted 1 year ago

“At first, I had my doubts about using a custom ring website just because that’s how I am as a person. But going with the risk, this was one of the best customer experiences I’ve ever had. They always were kind and quick to answer any questions I had. Not to mention how amazing and beautiful the ring came out.”

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Posted 1 year ago

“Extremely positive experience from the start to the end. With such a high level of customer service I was expecting to pay a bit more compared to other sites but the ring actually came in under budget with extremely high quality”

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Posted 1 year ago

“What a great company! I have worked with them on jewelry project 3 times and they have been tremendously helpful at all times, and they do a great job! I highly recommend them!”

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Posted 1 year ago

“From start to finish the experience was great. The team helped me with any questions or concerns they were patient and also kept me in the loop. I felt totally in control of the whole project and was so happy with the end product”

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Posted 1 year ago

“I have ordered two custom made rings from Custom Made. they were very responsive and took my idea and made it a reality. it was very special to me for a memorial moment. Not only did they make it a reality, but they did it timely and kept me informed every step of the way. In addition, they created a second ring the same way! This meant alot to me and I will definately use them in the future.”

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Posted 1 year ago

“Overall a very good experience. The entire process is clearly communicated, very professional, and a high quality product. More than happy with the way it turned out!”

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Posted 1 year ago

“They listen to yourself every need, are extremely accommodating!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,272 reviews