CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,907 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th July 2025

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and professional. Great follow up. She said yes.”

Helpful Report

Posted 1 year ago

“Swift, very cummuncative, workmenship was high quality.”

Helpful Report

Posted 1 year ago

“Ty, it has been a pleasure working with you guys. I absolutely loved the process. It was super simple for me to navigate through and I’m not very good at creating detailed messages on the Internet and this prompted me on everything I needed to do !! if I can do it anybody can do it. The products were beautiful and very custom-made exactly the way I envisioned. Thanks”

Helpful Report

Posted 1 year ago

“I have used CustomMade four times and cannot begin to express the incredible level of customer service and masterful craftsmanship of the pieces. Twice I had changes, (my fault not theirs) and CM was more than grateful to accommodate. I have next level satisfaction with this company!”

Helpful Report

Posted 1 year ago

“From initial contact to final delivery, it was apparent to me that CustomMade was committed to customer satisfaction. They understood the assignment and delivered, beyond expectations.”

Helpful Report

Posted 1 year ago

“From the get-go, the CustomMade was accommodating, patient and supportive. I really felt like they worked hard at every step to make my dream come true and the final result was exactly as I envisioned. There was transparency at every step of the process and the communication was consistent and clear every single time. Truly top notch service and results, will definitely return for more jewelry in the future and recommend to my friends.”

Helpful Report

Posted 1 year ago

“CustomMade was very easy to work with and responsive from the design of my ring all the way through production and delivery. Each step of the way the team helped me in the process and I’ve benefited from their insights.”

Helpful Report

Posted 1 year ago

“CustomMade was a breeze to work with, super responsive, and very helpful at every step of the way. They helped my fiance and I create our the engagement ring of our dreams, and did so with quick responses and cooperative team members. It was a pleasure to work with them!!”

CustomMade.com 5 star review on 8th June 2024

Helpful Report

Posted 1 year ago

“From guiding us and being patient through the design process to the support and communication that came through the purchasing phases, Custom Made was fantastic.”

Helpful Report

Posted 1 year ago

“My experience with CustomMade made me extremely happy. They were always attentive and helpful and very committed to my project coming out exactly how I wanted. All of my questions were answered promptly, and all of my needs and asks were met. The jewelry turned out beautiful and I believe I got the best thing I could’ve gotten at the best price.”

Helpful Report

Posted 1 year ago

“They made both the engagement ring and wedding band my fiancée had dreamed of come to life. They were so helpful with everything along the way and patient when I needed to think or save money. Not a bad price for all the detail you get!!!”

Helpful Report

Posted 1 year ago

“This was my 2nd custom project with CustomMade, and it was just as effortless and smooth as the 1st! The CustomMade staff that are paired with you throughout the process are all respectful, helpful, efficient, and most important (at least to me) 100% concerned with your happiness and acceptance with the piece being made. This piece was a promise ring for my girlfriend and was comprised of a very specifc image I had in my head. They were able to bring my design to life EXACTLY as I had envisioned! and they did so within my timeline due to the clear and timely communication back and forth. Thank you CustomMade team!!!”

CustomMade.com 5 star review on 7th June 2024

Helpful Report

Posted 1 year ago

“I can't say enough good things about this company! They made the process so easy and updated me every step of the way. They were so kind too! I had an idea of what I wanted and I told them and they brought my pendant to life in a way that I never thought possible. I absolutely LOVE it and I wear it every day! I'm so happy!”

Helpful Report

Posted 1 year ago

“I am so happy that I found CustomMade. The entire process from concept, to design, to finished piece was so easy, and fun as well. I couldn’t be more pleased with the quality and craftsmanship of my ring. It is exceptionally fine.”

Helpful Report

Posted 1 year ago

“Everyone I spoke with was professional and helpful and gave me so much useful information on the process my rings were going through!”

CustomMade.com 5 star review on 6th June 2024

Helpful Report

Posted 1 year ago

“It was just so good all around. Excellent and efficient process, very professional, very beautiful ring, relatively decent pricing”

Helpful Report

Posted 1 year ago

“Customer service was excellent and always answered questions in a reasonable time period”

Helpful Report

Posted 1 year ago

“I had an amzing experience designing my ring. The communication was exceptional with regular updates throughout the entire process.. I could not be happier. what a wonderful company.”

Helpful Report

Posted 1 year ago

“If you are looking for exquisite custom jewelry with professional service, look no further than Custom Made. We worked with an exceptional team to design my non-traditional engagement ring and both our wedding bands. They listened to our feedback, made the appropriate adjustments and kept us informed each step of the way. The final rings are stunning, and we are beyond pleased. 100% recommend!”

Helpful Report

Posted 1 year ago

“Working with CustomMade has been the best customer Service experience I have ever had. They were surprisingly prompt in responding to messages, sent beautiful renderings of the project design (a college class ring for my daughter), which they helped design, and the ring itself was just beyond our expectations. Even with a delivery glitch, where the project was returned, they re-sent it promptly and coordinated in a manner that ensured it was received before she graduated! I am beyond satisfied, and will happily return with my next project.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,907 reviews