CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“Customer service has been good, insightful, and patient. However, I’m sending this review because of the automated emails. I think it’s a joke to say that the emails are “from the founder” asking for review, but the “founder” isn’t emailing or checking. If he or ANYONE was checking before sending me a first and second email about a stupid survey they would know they sent me a ring with the wrong gem in it. I am currently talking to CM to fix the issue and they are helpful. You want a review of the current process? That’s my review. They couldn’t check THREE stones to make sure they were accurate. No one in the process caught that it was the wrong opal. When ya start planning things and then find out you have to push that back a few weeks or months because of the company that doesn’t leave a great taste in my mouth. I’ll probably review at the end”

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Posted 1 year ago

“Custom made blew my expectations and my fiancés expectations for a ring out of the water. No where else gives you this much control over the process or delivers so quickly and professionally!”

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Posted 1 year ago

“Great experience, would use again”

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Posted 1 year ago

“The process for my pendant did not take very long and they were communicating with me all the time with fast responses and updates. My pendant came out just like how I envisioned it to be they also help me change the bail to fit my chain. The whole experience with amazing would definitely recommend this professional service.”

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Posted 1 year ago

“Exceptional workmanship,team stayed in contact with me during whole process I am extremely happy with my ring”

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Posted 1 year ago

“It was fantastic. I walked into looking for a bridal set for my fiancee entirely unprepared. I knew pretty much nothing about center stones, pave settings, VVS clarity, or the rest. I quickly was overwhelmed by all the different options. Enter CustomMade. I told them that I was looking for a bridal set, and they pretty much took it from there. They somehow took my vague ideas for what I wanted and turned them into a gorgeous and affordable ring that my fiancee adores. They showed me pictures of a bunch of different options to get an idea of what I liked, made several sketches of possible designs, and worked with me until we had the design perfect. Selecting a center stone was a breeze- They pretty much did it for me. They found a stone for a reasonable price that was the perfect size, color, and clarity. They held my hand through the entire process and were extremely receptive to feedback. Their craftsmanship is impeccable. You could not ask for a better team to help you make your ring dreams reality”

CustomMade.com 5 star review on 14th November 2023

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Posted 1 year ago

“Truly a work of art. The team—from beginning to end—was incredibly helpful, kind, and professional as they designed and built an heirloom quality piece for my family.”

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Posted 1 year ago

“CustomMade did an absolutely wonderful job designing the engagement ring for my Fiancé. They were able to blend a mix of old with something new using a family ring as the base. My fiancé absolutely loves the final product and couldn’t be happier!”

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Posted 1 year ago

“They did a great job communicating and keeping in touch for the whole process. Very timely and delivered a great end product”

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Posted 1 year ago

“Had a beautiful ring made for one of workers 25th anniversary. The team was amazing to work with and any modifications to the designs were done quickly and to my complete satisfaction. I would highly recommend them and will definitely be using them for any upcoming custom work I may require The ring is stunning!!! Thank you so much.”

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Posted 2 years ago

“This team was incredibly professional, efficient and responsive. Their services and communication provided an experience second to none, keeping everything within price range while giving all the options at hand in a digestible manner. I am very pleased with my experience with Custom Made.”

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Posted 2 years ago

“Custom Made were fantastic across the whole process. The engagement ring I was picturing I could not find anywhere so went to Custom Made and they were able to help my vision become a reality! They were regularly checking in so I never felt in the dark about how the project was going. They were really honest when mistakes were made and rectified them quickly to a fantastic standard. Really pleased with the results and would thoroughly recommend them”

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Posted 2 years ago

“Good communication throughout the process”

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Posted 2 years ago

“Great experience from start to finish! Exceptional customer service!”

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Posted 2 years ago

“I would definitely recommend this to anyone interested in getting a custom ring/jewelry. I am planning on proposing to my girlfriend in the future and I wanted something special for her. So I came across CustomMade and I check there website and I was little nervous at first but honestly once someone started talking to me and leading me through the process it was great, each step of the process I was lead by a great team member and they have kept me updated on literally everything, like sending me messages on how the process is going sending me pictures on what the disgn looks like and updated pictures. They didn't stress me about anything. Like I where to go to a big box store they would have tried and up saled me or hassled me but CustomMade didn't do any of that which a greatly appreciated. At the end when I got my ring they gave me a wonderful package/start up guide to set up my proposal which was the cherry on top of everything and the ring turned out to be amazing and so beautiful. I can't wait to put it on my future wife. Thank you CustomMade for an amazing experience and creating a beautiful piece”

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Posted 2 years ago

“Fantastic company! You'd think getting a custom designed ring would be an expensive hassle, but thanks to this fantastic team of people, it was actually the easiest part of planning for our upcoming wedding-can't recommend them enough:)”

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Posted 2 years ago

“10 outta 10 experience when designing and sketching the ring, everything came out amazing, would recommend”

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Posted 2 years ago

“Great customer support and amazing results!”

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Posted 2 years ago

“Lulu and the team helped me with my ring design for my now Fiance; Lulu the lead helped me out by ensuring the ring got on time and without a hitch. I am extremely happy with the design and the process. I would recommend CustomMade any day of the week! Thanks again :)”

CustomMade.com 5 star review on 8th November 2023

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Posted 2 years ago

“Everyone was incredibly responsive and thorough, even though I had a quick time frame. They got the prettiest ring I've ever seen made in two and a half to three months. Their product is exceptional.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,147 reviews