Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,745 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake wasn’t good at all. Tasted like old cake from a few days. Really disappointed as I was a big fan of yours. Probably won’t order again given the price.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Poor quality cookies, delivered on time.”

Helpful Report

Posted 2 years ago

Hi Nicki, We're sorry to hear that the cookies weren't up to our usual standard and we have directed your feedback to the right department. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“I always think it's funny when a company sends you an email asking you to review them, even though they know you had a poor experience, to the point where you had to complain. Terrible delivery and then really bad customer service when I needed to follow up. They did resolve it eventually, but defo wouldn't recommend using Cutter and Squidge at all based on this experience”

Helpful Report

Posted 2 years ago

Hi, We're very sorry to hear that your experience wasn't up to standard. We have fed this feedback to our customer service team and will try to do better next time. Please feel free to contact me directly at jessica@cutterandsquidge.com so that I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“Waste of money. Full of sugar. We couldn’t finish it. I had to bin it. It needs a lot of research before it is put on sale. I ll never order again. Huge disappointment !!!”

Helpful Report

Posted 2 years ago

Hi Aziz, We are so sorry to hear that you didn't feel your order was up to standard. We have taken this feedback on board and will follow up so that this doesn't happen in the future. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“We have had these cakes before and decided to order one for our daughters 17th birthday. The cake we received was very Dissapointing. It was dry and the lemon cream tasted off after 24 hours in the fridge. It was underwhelming.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I order at least a couple of cakes every year for the past 3/4 years. The last order was just not what I was used to. Cake was way smaller than usual, dry and the taste wasn’t great either. That is really a shame because I have always loved cutter and squid he’s cakes. Not sure what has happened but I won’t be ordering one again after the sad experience. I bought this cake for my sister’s birthday, it was supposed to be big about for six people. We were four and was barely enough… plus, as mentioned, the cake itself was not the flavourful smooth cake I usually buy from herei.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Cake too sweet, too hard”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Ordered a cake recently that I have already reviewed; it was so disappointing and tasted artificial and terrible. Considering it was also a vegan cake- when we’ve had in the past it was so fresh tasting, it is now just pure sugar. Meanwhile I had already previously ordered some of the Biskie boxes, one as a gift and one for my husband (the recipient of what turned out to be the disaster cake). Unfortunately when the Biskies arrived we did not enjoy these either. They were so so sweet and artificial tasting, just like the cake. To the point they leave a sweet film on your tongue. I am also not impressed with the customer service side. After the review of the cake, someone responded publicly that they were contacting me privately; this ended up being in the form of a voucher sent to me for the value of the cake. No response to the points raised, no apology; a voucher for the very same place I have now had two disappointing orders. I don’t think I would feel confident buying and occasion cake again from here, if these are now the ingredients used, and a total lack of balance. So not sure how much use the voucher will be- and my husband’s birthday damage was already done. I had not intended to write another review- however I have been sent a link asking for one at least 7 times in the last couple of weeks! I have even unsubscribed from getting review links allegedly, but low and behold another this morning.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Quick and fast delivery. Well packaged and good presentation.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I was told the cake would be delivered at 9.30am - 11am.. it didn’t turn up I was then told that it would be 6pm at the latest. The cake showed up at 10pm by that point the Birthday was over so it was very disappointing.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Don't buy unless you're happy to be deluged with emails detailing every inch of the journey followed by more requests that you review, etc. Get real. It's a cake. Do the job well and move on.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Disappointed they mini cupcakes were sure mini no bigger than a chocolate!!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Driver delivered part of order but drove of with the cake. It was a a nightmare trying to contact customer services. No one answering phones. The voicemail said they are open after 9.30 and it was after 9.30. The email said someone would respond in 24 hours. I do t think I can go through that stress again it ruined the event. I thought I was not going to have a cake for my event.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“We'd had a previous cake from Cutter and Squidge with was very nice. This Victoria sponge was incredibly dry and crumbly. Cakes don't last long in our house. Unfortunately this one ended up in the bin.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I bought the cake as a gift for a friend's birthday on behalf of another friend, as I had recommended Cutter & Squidge. In fact, I have recommended Cutter & Squidge cakes to a number of friends and my daughter, as she bought a celebration cake for her twins (my grandkids). However, I was somewhat annoyed when I highlighted that whilst placing my recent order on their website, it confirmed the 15% discount had applied, when in fact it hadn't. This wasn't apparent until after I had paid. But whilst it's understandable that technical glitches can occur, I took umbrage to being told I had deliberately used a previous code, so in effect, I was accused of being deceitful. I have purchased several cakes over time and was quite incensed. Thankfully, my complaint was escalated and a refund of the difference applied, but that's not how a returning customer should be treated. As a consequence, I have found other cake suppliers online, so will give them a go for my next order.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Despite giving a 4-star review, the company keep on bothering me to edit my review. So here it is, edited. Stop. Wasting. My. Time. Original follows. Limited gluten free selection, but the gluten free bakewell was delicious, very good cake, but made a bit overly sweet from all the icing. Delivered in excellent condition and on-time.”

Helpful Report

Posted 2 years ago

“It wasn’t the quality that I was expecting unfortunately. Neutral flavor, you didn’t feel the taste of chocolate or buttercream . The cake wasn’t fresh at all!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I normally like cutter and squidge but I didn’t realise some cakes were not freshly made I.e. made and wrapped like ones you can find in a supermarket”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Picture of the cake is not the same as the one that was delivered..picture one looked better false.advertisment but did taste good”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“For the money I thought the cake was quite below par. It arrived a little battered and melted and once opened it was quite stale and dry. I’ve read good things about the cakes from here, but as a cake for someone’s birthday I’d say this was quite underwhelming.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,745 reviews