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Cutter and Squidge Reviews

4.6 Rating 17,745 Reviews

90 %

of reviewers recommend Cutter and Squidge

Company Reviews

Product Reviews

4.6

Based on 17,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

Cutter and Squidge 5 star review on 3rd May 2025

Cutter and Squidge 5 star review on 3rd May 2025

Cutter and Squidge 5 star review on 1st May 2025

Cutter and Squidge 5 star review on 1st May 2025

Cutter and Squidge 5 star review on 29th April 2025

Cutter and Squidge 5 star review on 23rd April 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice company but products are too sickly sweet and dry for us. We had the afternoon tea and then a vegan wheat free afternoon tea. Was a shame!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Nice enough cake, but wasn’t worth the amount of money spent. Arrived in an extremely large damaged box , the gift note got lost between the folds of the box. It wasn’t found until the box was broken down for recycling. Was a birthday gift & sorry I was disappointed with the whole experience.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I was disappointed, it was not fluffy inside but hard.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“the taste is not good and it is very heavy.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“This was sent to my sister as she’s just had an operation unfortunately The Cake do you not very good and it was very sticky”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Unfortunately the chocolate fudge caramel cake was not to either of our tastes. It looked great, but had quite a bitter taste.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“We have been very happy with your products in the past, unfortunately this time the cake dismantled s soon as we took him out of the box and after cutting one slice. We kept it in the fridge until 1h before serving. Kept it in the kitchen and never took it to the garden to avoid the heat. Still was a disaster ;(”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Extremely disappointing. I bought a passionfruit and pistacchio cake for my partner's birthday and the moment we cut it I felt bad. The decoration on top was spotless, the cream all around the cake looked gorgeous and the packaging was perfect. But the sponge was dry, dense and bland, and the "thick" layer of cream outside turned out to be the thinnest layer of cream I've ever seen. We basically paid £35 for a small piece of sponge cake :(”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The main reason I purchased this item was because of the nice packaging it was supposed to come in but instead as given a plain orange box. Very disappointing and was a little embarrassed to give to my friend.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The cake looked ok, I really wanted this to taste good. Though the flavour was nice enough, the sponge was sooooo dry. I was so disappointed and wouldn’t be buying anymore cakes from you. I also wouldn’t recommend buying for a special occasion like I did for my partner’s birthday - it’s a shame it didn’t work out.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“My birthday cake was dry and my name was spelt wrong.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The cake was much smaller than it looks in the website, and taste was ok. They also charge a lot for delivery. I ended up paying £40 for a tiny cake. I should have bought one from Tesco.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Tasted really processed, I was not impressed with any of the cakes or scones included in the afternoon tea. Not worth the money.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Easy website and prompt timely delivery. Unfortunately the cake was very squashed on arrival despite the Pete tube packaging. A little disappointing as it was a birthday cake for my husband. If it was a larger cake for a large celebration it would have been very upsetting. As it was so crushed you wouldn’t be able to present it… especially with candles etc.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Biskies were nicely presented but way, way too sweet. The recipe needs to be adjusted to bring down the sugar content significantly. One bite and I could already feel a headache coming on. Makes me wonder if anyone at the bakery is tasting what they're producing.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I was very excited when ordering brownies for Father’s Day and packaging looked lovely. Unfortunately, brownies tasted stale and certainly not home made. Won’t be ordering again”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“So where do I start? I bought these as a Father’s Day gift. To start off with, the packaging was excellent and so was delivery, that’s why I gave 2 stars. Unfortunately, my husband and kids and myself included just thought they didn’t taste good at all. I feel so horrible typing this because I don’t want to be negative but if I’m being honest, we chucked more than half in the bin because we found the taste weird. One of the flavours was supposed to be chocolate biscuit with Belgian chocolate cream but instead it had white cream filling and that one just tasted weird, almost sour tasting. Unfortunately it didn’t go down a treat and I felt it was a waste of money. But they looked amazing and delivery and packaging was so good, I can’t fault that. I just wish I’d gone for something else like the brownies because clearly this just wasn’t something to our taste and it’s not the companies fault in the least bit. Thank you anyways cutter and squidge.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I ordered cake with candles but the candles didn't arrive. Not very happy about that as we didn't have candles for the celebration! Cake was very nice though. Customer service was helpful to proceed with refund but sounded very reluctant at first and asked us to check multiple times where the candles went (very clear that they were nowhere to be seen)”

Helpful Report

Posted 2 years ago

“Purchased 2 sample boxes for a wedding tasting dinner with friends. The carrot cake was excellent! The other cakes were awful, the sponges were so dry and the buttercream was just butter... I never give bad reviews but the cakes were not good. Given 2 stars as the carrot cake was one of the best I have ever had! but the other cakes were all thrown out... No-one wanted a second bite :( very disappointing”

Helpful Report

Posted 2 years ago

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Cutter and Squidge is rated 4.6 based on 17,745 reviews