Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,744 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 3rd May 2025

1863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have enjoyed afternoon tea in the past and value your reliability in home delivery, but I really didn’t enjoy the items I ordered this time.”

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Posted 2 years ago

“The 'small' size cake was very small indeed, not value for money at that size.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was delicious. However, the delivery experience was awful. The delivery driver ended up delivering the cake to a completely different location nowhere near where we lived. I called customer care to report the cake had not been delivered to us and the notes from the driver he had on his system was different to the email confirmation we had received. He had told us the notes said the cake has been delivered to the house next door because we weren’t in. I had to explain that on the email we received there is photograph of the cake being left outside a random house. We were in at the time of delivery and we live in an apartment not a house so the cake has definitely been delivered to the incorrect address. He said he will call the driver and call me back. Over 30 mins later still did not receive a phone call so I called back spoke with the same person. No apology for not calling back just said the driver will redeliver the cake but could not provide any further details in regards to timings. When the cake was finally delivered there was no apology from the driver for delivering to the incorrect address instead was annoyed at us for the fact he had to go back to get the cake from the address he had wrongly delivered to which caused delays to his day... what an inconvenience! The cake was also delivered damaged which did not help the situation. Even though the cake was delicious, the service provided by the driver and customer care team was very disappointing and has put me off ordering from Cutter and Squidge again.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Brownies were delayed by 2 days, and missed the birthday they were meant for, with no major apologies or reasons”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Very small and thin”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“DPD put the parcel in a dirty wheelie bin & the recipient wasn’t able to eat it. Not happy! So no idea what the food would have been like…”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The cake crakes almost everywhere when cutting and its bit salty.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I've ordered quite a lot of times from you and the last 2 times the biskie bit has been hard and dry. I don't know if the recipe has changed but they are no longer anywhere near as nice as they were. I can't justify the cost anymore when the quality has gone so badly downhill. Such a shame.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Over priced”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Cake tasted awful, almost stale. It was for my Babies first birthday and we went for this cake as it’s dairy free. But unfortunately although it was a beautiful looking cake, same couldn’t be said about the taste. Very disappointed for the price.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Brownies were average and quite hard compared to others we’ve ordered from online. None of them tasted like the flavours they were supposed to, we could only tell the difference based on the decoration of each. Pretty disappointing for a Valentine’s Day present!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Disappointed with the product. The brownies were small and dry. I feel like the quality could have been better for the money they charge. Packaging was lovely and delivered on time.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“In honesty I was a little disappointed. It was over sweet, a little chewy and seemed very synthetic”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was for my 3year old toddlers bday. It looked great when it arrived, however, the sponge was very soggy, and the cream was very sweet so my toddler and the other kids didn't like the cake much.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The delivery was very disappointing. No timeframe given just between 7am and 9pm . Following the map he circled this area several times . A message 5 minutes before he arrived. Very poor .I have had deliveries from you far more efficiently.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“cake was very dry, didn't appear to be very fresh”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very tasty brownies. However, they are very thin, biscuit thin in places. They don't accommodate special requests, so don't waste your time asking.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Let's start with the good: delivery and packing was great. Unfortunately, cake was dry and didn't taste good at all. Very disappointing, especially for price paid. Wouldn't recommend.”

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Posted 2 years ago

“cake was good but delivered a day late, missed my daughters birthday”

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Posted 2 years ago

“The fresh items I ordered tasted great but they were badly damaged on arrival. I was not impressed with this, considering it was a Valentines Day gift for my wife, and given the price paid for it. Based on this experience, I would look to another supplier in future.”

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Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,744 reviews