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Cutter and Squidge Reviews

4.6 Rating 18,105 Reviews

89 %

of reviewers recommend Cutter and Squidge

Company Reviews

Product Reviews

4.6

Based on 18,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

Cutter and Squidge 5 star review on 15th June 2025

Cutter and Squidge 5 star review on 10th June 2025

Cutter and Squidge 5 star review on 1st June 2025

Cutter and Squidge 5 star review on 29th May 2025

Michael Fairman

Cutter and Squidge 5 star review on 29th May 2025

Michael Fairman

Cutter and Squidge 5 star review on 25th May 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery for New Road Ascot was left by a neighbour's bin who are currently away in Japan. Their friend who was checking the house found it a day after it was delivered and realised who the receipient was. It was pure luck the friend was checking on the house”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The worst cake we have ever tasted. Not even worth the transport cost.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Totally abysmal and terrible customer service.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Can’t comment on quality of brownies as they were not received. On tracker for DPD it stated no one home, order being returned to supplier, no note left or attempt to deliver next day. My daughter was on call and had to go out so missed delivery, she was home by 4pm and in all the following day, I’ve been away but felt it too late to chase.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Cake arrived damaged, it had also been in the back of small hatchback all day (from what the tracking showed). Offered a voucher by C&S but asked for a refund as defined in the terms and conditions. No response from Cutter and Squidge. Will no longer use them.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“I have no idea whether the cake was good or not....it was NEVER delivered. With no hint of an apology, C & S insist there were two attempts at delivery. There is no proof of any attempt - there is no record of any missed calls. Their cakes may be wonderful, but if they are not delivered......who knows or cares. I have been referred to the T&Cs....2 attempts at delivery etc etc. I'm almost £100 out of pocket and rather angry.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“I did order two cakes for a birthday, paid extra for a delivery slot. They were late. Cakes were ok. Strawberry just ok, pistachio great. The postage was refunded, for the rest I was given a voucher. When I used the voucher for 50 pounds, and paid some extra money, I did order blueberry cheesecake and yuzu one. Both just ok, similar taste, chunks of buttercream, too moist. The blueberry went green in some places, looking like a mold. The company says that this is ok. Well, I don't like the green color on my cake. Even if it is still edible, it is green around blueberries, and green dust in the top buttercream. They are playing death, no further response. The cakes are average, and if they go green, the company doesn't mind. So I you want very moist cake, green in some places, with large chunks of buttercream, with no taste of yuzu, for example, in the yuzu cake, then go for it. I don't want to do any more business with this company at all. Silvia”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The cake was not delivered on the required date. I asked for a refund, there was no refund”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The cake wasn't as expected paying off 61£. It was worse than the M&S”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Eventually resolved the issue but had a pretty poor experience.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Having ordered once - and then been bombarded daily with emails to "rate them" or "review them", and despite unsubscribing from emails more than once I will never use them again.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The cake was not fresh.. Like it was made few ages ago...”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Ordered a mothers day afternoon tea, which never arrived very disappointing and led to my mum having no present on mothers day, extremely bad service and not the service I expected.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The C & S Customer service is a joke ! Unfulfilled orders and Unfulfilled promises And now they have still not published my review but ask if I will revise it. See photo”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Dreadful service”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Cake a little disappointing made worse by the fact that it was delivered gone 10pm! Will not use again.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“We didn't like the cake at all”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The cake was left on the porch!!! And it was a gift!”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“I ordered a birthday cake for my 60th birthday party in a pub in Farringdon. I asked that it be delivered after 11am and they delivered it at 7am knowing it was a pub and no one would be there. I called your company several times but you were so unhelpful. I ended up with no cake and had to buy another one and carry it to the venue. I have been told no refunds !! Appalling customer service after paying £84 for a cake I never received, a total rip off.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“The cake was terrible. Poor quality and too sweet and not fresh”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

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Cutter and Squidge is rated 4.6 based on 18,105 reviews