Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and knowledgable customer service with a quick despatch to get me the gift i wanted. Thank you”

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Posted 10 years ago

“Really great offer for Black Friday and really friendly customer service when I actually spoke to Daniel himself! Would recommend to others and would not hesitate to buy from Daniel again! Thanks!”

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Posted 10 years ago

“Order arrived very promptly and the Ugg boots for my granddaughter who is 3 look perfect. Can't wait until Christmas Day for her to open them. Fingers crossed they will fit just fine and this will make dealing with Daniel Footwear just perfect!”

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Posted 10 years ago

“Great products, fast delivery, very helpful customer services. Have shopped here multiple times, and will continue doing so!”

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Posted 10 years ago

“Very nice purchase, quick delivery,I am very happy costumer I will definitely make another purchase in the future .”

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Posted 10 years ago

“Excellent quality real leather product. Good size”

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Posted 10 years ago

“Easy to navigate website and place order. Order delivered more quickly than I anticipated. Goods were well packaged and exactly what I wanted - with a substantial discount. Slightly disappointed that I missed the free delivery by just a few pence, but obviously there has to be a cut off somewhere.”

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Posted 10 years ago

“I have had my order cancelled as you were not able to verify my address. I have lived at 88 Gayne Drive my entire life (54 yrs) and have always been on the electoral roll. I have had no problems with any other online transaction and delivery has always been to my sisters address at 31 Gainside Road, as I am at work during the day. I am very disappointed with the service I have received from Daniels and will not shop with you again. This item was for my neice's Christmas but I will now just get it from John Lewis who have no problem delivering to me!”

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Posted 10 years ago

Dear Mary, Thank you for your review. I am sorry for any inconvenience that our request for additional address confirmation has caused. As is common with online retailers, verification is required that the payment card is registered at the billing address provided. Unfortunately, our system has been unable to do this automatically so we are required to obtain additional information before processing the order manually. Kind regards, Chloe

Posted 10 years ago

“Excellent service. Delivery within 24hrs!”

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Posted 10 years ago

“Very efficient service - arrived a couple of days after ordering.”

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Posted 10 years ago

“The service received was second to none! I am bit disappointed with the boots though. They are a lot more casual than they appeared in the pictures so have been put to a different use.”

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Posted 10 years ago

“Quick delivery.pleased with purchase.would recommend.”

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Posted 10 years ago

“Quick, easy and quick delivery.”

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Posted 10 years ago

“I had a poor experience of ordering boots on-line at Daniel. I had visited a Daniel Shop and wasn't sure about a pair of boots I tried on. When I got home I orders and paid for the boots on-line. My order was confirmed . Two days later I got an email saying the boots were no longer available and that I could expect a refund within 2-4 days. I was upset about this as I had paid in good faith that I would receive them. I bought another pair of boots. I then received the original boots from Daniel. I no longer required the boots and then had to go to the post office and pay a further £11'00's to return the boots I had been told were unavailable . i am still waiting for a refund for the boots and postage. Not great service just a load of hassle and inconvenience......and still no refund. Not good enough.”

Helpful Report

Posted 10 years ago

Dear Jacqueline , Thank you for your review. I am sorry tho hear that this happened. I hope that this has now been resolved and you have now been refunded. As an apology we would like to offer you 15% off your next order with us. Please use the discount code DF15 at the checkout. Kind regards, Chloe

Posted 10 years ago

“Good website, regular updates prior to despatch and quick delivery.”

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Posted 10 years ago

“I recently ordered a DKNY handbag. I was extremely excited when it was delivered in 4 working days, I'm very happy with my first purchase from Daniel footwear and will definitely be buying from there again.”

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Posted 10 years ago

“I never received item as you said they had sold out after I'd paid for them, I missed out on buying them elsewhere as thought I was getting them from here”

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Posted 10 years ago

Dear Lisa, Thank you for your email. I am sorry to hear that this happened. As an apology from us we would like to offer you 10% off your next order. Please use the discount code DF10 at the checkout to receive it. Kind regards, Chloe

Posted 10 years ago

“Great website and efficient process for buying goods. I was kept up to date via email every step of the way.”

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Posted 10 years ago

“I still have not received my boots, U.K. Mail left me a missed you card and it said they would deliver next day. Nothing has arrived and I have now been waiting a week, contacted them via email, as there is no telephone number and they said cannot redeliver and that you have to give further instructions. Have contacted Mark in your customer services and waiting for a reply. Been a lot of hassle already please sort this out for me. I also need to make you aware I look after my mother with dementia and 90 years old so I am there a lot of the time. Thank you”

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Posted 10 years ago

Dear Sue, Thank you for your review. I am sorry to hear about your experience with ordering from us. I hope that this has now been dealt with, if not please email our customer service team and we shall look into it for you. Kind regards, Chloe

Posted 10 years ago

“What a lovely bag. Soft beautiful leather and just the right size. The bag arrived the next day. Great service from Daniel Footwear. Will definitely use the site again.”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews