Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really comfy and contemporary trainers. I've had lots of compliments on them. Only downside is the price. They feel true to size.”

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Posted 10 years ago

“I bought boots which I needed to return. I found this a very simply process. I received a email acknowledging receipt of boots and that my refund was being arranged. I found this a really nice touch and great customer service”

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Posted 10 years ago

“So disappointed they sent the wrong Bag even then it was Damaged. I sent it back with a exspantion and hopefully They will redeem themselves and send me the right one. I sincerely hope so as this is a very expensive present for Christmas for my daughter.”

Helpful Report

Posted 10 years ago

Dear Christine, Thank you for your review. I apologise for this happening. I hope that you received the correct bag for your daughter. If you need any help please don't hesitate to get in touch via email or by phone call. Kind regards, Chloe.

Posted 10 years ago

“My order was cancelled by yourselves 4 days after it was paid for. After calling your customer services the only valid reason was that my delivery address was different to my billing address. How is that valid if the option is given to you in the request of where you want it sent! LUDICROUS*** Dont have the option of delivery on your website if you only want it sent to the billing address!!! So, i had to re-order, the person on the other end of the phone told me it will be sent to my office as originally requested but hey ho - it ended up at my home address instead. SHODDY SERVICE.......”

Helpful Report

Posted 10 years ago

Dear Lauren, Thank you for your email. I am sorry for any inconvenience that our request for additional address confirmation has caused. As is common with online retailers, verification is required that the payment card is registered at the billing address provided. Unfortunately, our system has been unable to do this automatically so we are required to obtain additional information before processing the order manually. kind regards, Chloe

Posted 10 years ago

“Very disappointed with the service so far! There was nothing on the order form to say my goods would be delivered by courier therefore I gave a PO BOX address with which our Royal mail postmen are familier. I ordered on 4th December so some days later when the parcel hadnt arrived I looked into this. I sent several emails. One reply was that the goods had to be returned by Hermes and then redespatched to another address . Nothing has arrived so far! I telephoned your Leeds office this afternoon and spoke to Georgia who was to look into the problem and phone me back today. I told her I'd be at this number until 6.30pm but I have not yet received a call though I see that your office closes at 6pm.I would like some answers by tomorrow please? Thank you Rosemary Hetherington”

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Posted 10 years ago

Dear Rosemary, Thank you for your review. I apologise for this happening. I hope that everything was dealt with in the end. Kind regards, Chloe

Posted 10 years ago

“I purchased a pair of shoes for a special occasion and after wearing them for about two to three hours the heel of the shoe disintegrated and needed reheeling. I have e-mailed Daniel Footwear with photos and they don't even have the decency to reply I will never use them again.”

Helpful Report

Posted 10 years ago

Dear Ian, Thank you for your email. I am sorry to hear that this happened to your shoes and that you didn't get a reply when you emailed us. If you still haven't had an email in regards to the fault please email chloe.patterson@danielfootwear.co.uk and i will look into this for you with a matter of urgency. Kind regards, Chloe

Posted 10 years ago

“Excellent customer service, with super fast postage. Arrived beautifully packaged and the products were first class. I have recommended to many friends.”

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Posted 10 years ago

“Pleased with the product and the service. X”

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Posted 10 years ago

“Brought some ugg boots for my daughter absolutely beautiful, I brought the same last year in a different colour and she is still wearing them well today as her favourite footwear, delivery was in great time and arrived safe.”

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Posted 10 years ago

“called in to your Cheshire Oaks store found staff very helpful did not have boots in the colour I wanted but they allowed me to try the boots on in store and they said that they could get the correct boots in 2-3 days but it was easier for me on this occasion to order on line I will definitely use DANIELS MANY THANKS”

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Posted 10 years ago

“Although the delivery turned out to be longer than stated, I am very happy with my purchase. Inside the package, my order was presented nicely and even included a free gift which was a pleasant surprise. I would definitely order again.”

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Posted 10 years ago

“CSA was excellent in working to resolve order issue to customer satisfaction.”

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Posted 10 years ago

“Great quick service, beautiful boots but such a shame they were too big for me .”

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Posted 10 years ago

“Best price on Ugg boots and very quick delivery time.Highly recommend.”

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Posted 10 years ago

“My experience has been excellent! Prompt delivery, helpful customer service, great packaging and high quality products; I am a satisfied customer.”

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Posted 10 years ago

“Brilliant service and fast delivery!”

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Posted 10 years ago

“My package never arrived it time for the reason of purchase. I got a phone call from someone to say that the package had be labelled and sent to them instead of me!! A completely random person who only was able to get in touch because of my details on the invoice inside!! I then had to collect the package from them!! Not happy at all with the service and the items are being returned to you and a full refund is wanted!”

Helpful Report

Posted 10 years ago

Dear Debbie, Thank you for your review. I am sorry to hear that you were not satisfied with your order. I hope your refund was processed quickly and efficiently for you. Kind regards, Chloe

Posted 10 years ago

“Extremely pleasant transaction. Quick delivery and product was well packaged. Product was excellent.”

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Posted 10 years ago

“No problem with my order and my goods were delivered very quickly. So very pleased all around.”

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Posted 10 years ago

“Easy to order & fast delivery. Thank you”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews