Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Strongly recommend Daniel footwear fast delivery and good quality shoes .”

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Posted 10 years ago

“Boots were excellent and well packaged. Delivery prompt. Would buy from them again”

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Posted 10 years ago

“Excellent service , delivered in 2 days”

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Posted 10 years ago

“I ordered a pair of Clementine boots which you showed in stock and you accepted the order and cashed my money. Four days later you advised that you had nil stock and eventually refunded my CC. very disappointing service as this was to be a xmas gift. John Devine”

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Posted 10 years ago

“Very fast delivery, great product at good price, would order from again”

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Posted 10 years ago

“The shoes I ordered were delivered quickly and beautifully packaged. I would definitely recommend Daniel Footwear, and will use them again”

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Posted 10 years ago

“I was impressed with the service and speed of delivery. I was also impressed with the packaging and the product itself. My annoyance is around the sizing. I ordered the product at size 40 which I thought would be size 7 only for it to arrive as a 6.5. On speaking with customer service I was advised that this is an American product and will only be available as a 6.5 or 7.5. I would have hoped that it would be clarified at point of ordering that American sizing applies.”

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Posted 10 years ago

“Quality item and really fast delivery.”

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Posted 10 years ago

“Initially I thought the boots I ordered were gorgeous. Unfortunately when I tried them on the left boot was smaller than the right. I sent them back and had to pay for the postage (£11!) because the boots were on sale. However I give customer services a 5* for refunding me the postage after I called to complain and for processing my refund quickly. Such a shame the boots weren't of a higher standard”

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Posted 10 years ago

“Product as described and the genuine article. Came when promised would definitely order from again”

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Posted 10 years ago

“Good service and speedy delivery. I will definitely be purchasing again.”

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Posted 10 years ago

“Shoes , service and delivery great!”

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Posted 10 years ago

“Delivery time far to long picked standard delivery says 2 to 4 working days took about that to dispatch the item then another 4 days to receive it worst delivery times ive ever experienced with any company”

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Posted 10 years ago

“Lovely leather ankle boots at a great price and very fast delivery too.”

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Posted 10 years ago

“I ordered this phone case and was charged for it I hadn't heard if it had been dispatched so I called and asked when this would be I was then told the order wasn't in stock and I couldn't get it even though I had been charged for this Terrible first time experience won't be shopping there again”

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Posted 10 years ago

“Delivery really slow compared to other competitors. Delivery card left but with no details on it, when would redeliver, who the parcel was from etc. When it did arrive, box was bashed and battered and shoe box in which the boots arrived was all damaged as if they have been in stock for years. On returning the boots as they did not fit, there is just a postage label provided which then resulted in the cost £13 to return the boots for a refund. I think this is terrible and postage return should be covered as like all other shoe and fashion companies. I think its daylight robbery where you charge the customer £3.99 delivery charge and then we are expected to pay the more expensive return price. I very much doubt I will use Daniel online again.”

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Posted 10 years ago

Dear Claire, Thank you for your review. I apologise for this happening. I agree that you should of been provided with a free returns label and that it is wrong that you had to pay £13.00 to return a pair of boots that did not fit you. I hope that you were refunded the return charge and your refund was processed quickly and efficiently. Kind regards. Chloe

Posted 10 years ago

“Fast service. Great price”

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Posted 10 years ago

“Would be scored zero if an option 18 days since they delivered the wrong item. And despite me sending 5 emails over the last 18 days. Only one reply to say they would send the correct ones when in stock (I had all ready said in previous emails that I didn't want them anymore) PLEASE REPLY!!!!!! GRRRRR”

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Posted 10 years ago

Dear David, I am sorry to hear that this happened. As an apology for this I would like to offer you DF10 which is a 10% code that you can use online for any future purchases. Again i apologise. Kind regards. Chloe Delete 2015-12-16

Posted 10 years ago

“Didnt arrive on time delivery people told your customer services they left parcel with neighbour they didnt have it not nice keep asking i called up several times”

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Posted 10 years ago

Dear Jamie, I am sorry to hear that this happened. As an apology for this I would like to offer you DF10 which is a 10% code that you can use online for any future purchases. Again i apologise. Kind regards. Chloe

Posted 10 years ago

“The 2 bags I purchased arrived well within in the time and I was kept fully informed. I have also used the shop in Birmingham on 3 occassions and made purchases evry time and the sales assistant was fantastic.”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews