Name: Decor Steals
Address: 207 E. Blue Heron Blvd, Unit 3, Riviera Beach, Riviera Beach, Florida
Rating: 4.47

“I love the website, but most of the things Ive purchased and receive were either badly broken or badly bent. This item was zip tied so tight, that where two of the arms that the light bulbs screw in, are bent. Before this, I had received multiple packages and set them (I’ve purchased A-LOT) in my spare bedroom until I was able to unpack them. (I work A-LOT of hours at a Police Department during this time of the year.) But once I started receiving some packages that were badly damaged, I decided to check the other packages quick. I surely didn’t expect them to be damaged or broke so badly. The packing slip says you need to open and reach out to them within a certain time frame, and I didn’t know this at the time of ordering. Be aware of this policy so your not in the same boat that I am. 😔🥺 Unfortunately, I’ve stopped purchasing.”

Helpful Report

Posted 3 years ago

Hi Lori, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! In the future, please inspect your items and reach out to us right away so that we can make it right for you. Enjoy your day!

Posted 3 years ago

“do not like quality”

Helpful Report

Posted 3 years ago

Hi Maribeth, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 3 years ago

“It looks nice but all the knobs are loose and you can not tighten them. This item was definitely overpriced, and since the knobs are loose and spin around, I gave it two stars.”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 3 years ago

“The Christmas wreath looks cheap & has minimal lights on it ( like really minimal). The village (which I was excited about after watching the reveal video) is sooo cheaply made & difficult to put together. Not because of the complexity but because it is cheaply made & the parts do NOT fit together well. The video is completely misleading- shame on you guys!! It is a sincere pain to put together!! I will probably end up throwing it away because it’s not worth my aggravation every single year! The other items are fine but I was overall disappointed in this box. Also, the amount that of emails they send trying to get you to buy additional products is overwhelming & for that reason as well as my review above, I would not recommend.”

Helpful Report

Posted 3 years ago

Hi, Thank you for sharing, we're so sorry to hear this! If you are experiencing any issues with your village, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 3 years ago

“Wasn’t what expected and smelled like diesel fuel”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“Broken 3 tier wood look trays.”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately so we can address this for you! yourbestfriends@decorsteals.com

Posted 3 years ago

“I was excited when I saw this piece as I am a quilter. I ordered 2~1 for the gift at our Guilds Christmas dinner and one for myself. Well when I received it the packaging made it necessary to bend down the hook the scissors hang on and the scissors are - at a bare minimum only for looks. The scissors don’t even come together to cut room temp butter. I will make some kind of use for this “doorstop”. Very disappointing. Mostly about the packaging~ that was just not even close to acceptable.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“Not great! Been messaging since the day I received box, no reply yet. Two weeks and counting. ... The wreath lights only half worked. The village tree collar was flimsy and did not include lights. I will not order this again.”

Helpful Report

Posted 3 years ago

We're so sorry to hear this. Please know that our team will get back to you as soon as possible. We're experiencing a high number of emails and our small but mighty team is answering them as quickly as possible in the order in which they were sent. Thank you for your patience!

Posted 3 years ago

“Descriptions are misleading”

Helpful Report

Posted 3 years ago

Hi Katie, Thank you for your review, we really do appreciate your feedback! Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 3 years ago

“Looks are deceiving and for the price, I don’t consider it a steal. There are areas on the spindle legs where there is no stain. Most disappointing however is the caned shelving. It appears to be a paper product rather than the real cane I expected. That makes the 2 shelves below practically useless except for magazines, and just a few at that. They are already sagging.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“This does not stand up well without the feet. With the feet may be okay outside IF standing against something. Also, does not come with nose or lights -- which I did not read. I would not order again.”

Helpful Report

Posted 3 years ago

Hi Donna, Please forgive us for the inconvenience. It is so important to read our highlights to know exactly what you are receiving! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!

Posted 3 years ago

“I placed my initial review stating I was disappointed that I could not get a replacement for the tall one which had broken glass. The response was they are out of stock - this is not true since I can order them. Can I please get a replacement and you can keep the 1/2 credit that was offered”

Helpful Report

Posted 3 years ago

Please reach out to us directly with this information so we can pull up your account and assist accordingly! yourbestfriends@decorsteals.com - Thank you for your patience!

Posted 3 years ago

“I liked the product's ideas but my pumpkin pie plate with the lid has the stem painted & it dripped on the lid. The second item that was an overall disappointment was the wooden 3 tier stand. The pictures on your site looked ten times better than what I received. Not only was the stand not actually wood but some kind of plastic resin material that had no color variation between the "bark" outer edge the center of the so-called wood slab.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“I should have read the description closer. These beads are very small, and feel like plastic. Not at all comparable to what I have seen in stores for the same price. Always very happy with Decor Steals, this time not so much.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“The beads were much smaller than expected.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“The beads were much smaller than I thought they would be. The price was high for the quality of the garland. I usually like everything I get from Decor Steals but disappointed with this item.”

Helpful Report

Posted 3 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 3 years ago

“I was so excited to get this piece! We put it together and the stand broke right off. My husband said we will just move it over. Unfortunately, the screws went right through. I am really bummed!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Our buyers pour their hearts into making these products perfect and we expect them to be that way for you, however, we are human and mistakes will happen. Please reach out to our team right away so we can make this right for you - yourbestfriends@decorsteals.com

Posted 3 years ago

“I still have not received this item that was ordered 3 weeks ago. Can someone please tell me what’s going on?”

Helpful Report

Posted 3 years ago

Hi Susan, We are sorry to hear that! If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 3 years ago

“Decor Steals has not made me happy.”

Helpful Report

Posted 3 years ago

Hi Carrie, Thank you for your star rating. We are so sorry to hear that! Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 3 years ago

“My reason for buying the box is what I thought would be a wood tiered tray. It was plastic, and really not that nice. I am very disappointed.”

Helpful Report

Posted 3 years ago

We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us at yourbestfriends@decorsteals.com

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Decor Steals Reviews