D.Franklin Reviews

Name: D.Franklin
Rating: 1.93

1.9 Rating 309 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 309 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how D.Franklin made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D.Franklin 1 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of glasses in early August. It’s now September and the order is currently in Germany which is further away from its initial location. What a waste of money and time!”

Helpful Report

Posted 3 years ago

“I had ordered two sunglasses. The quality of the glasses was okay. The case was really bad (the material of the "padding" had already come off directly) and the glasses were much bigger than expected. But the experience with the return was really bad. I sent the package back 2 weeks ago (at my own expense, of course) and haven't heard anything about it since. I can only strongly advise against this store. I don't have a product now, paid the return shipping costs and of course didn't get the money for the product back. Seems to be a rip-off.”

Helpful Report

Posted 3 years ago

“Scam, item never delivered, stole money.”

Helpful Report

Posted 3 years ago

“Do not order from this store. Waste of time and money. I ordered 2 pairs of sunglasses on the 13/07/20, they were shipped on the 31/07/20 and since then tracking has not updated and my order has still not be received. I have contacted customer service to follow up for me with shipping companies to give me further information and they just say check the tracking link (very robotic response) Spend your money somewhere else, horrible service and a waste of time and money.”

Helpful Report

Posted 3 years ago

“horrible customer service. they always write in spanish (i wrote them in english). reply-time is also extremely slow. i ordered a watch which showed very poor quality. after some month of wearing almost the complete gold-color is gone. they give a guarantee on mechanically-issues. would not order again.”

Helpful Report

Posted 3 years ago

“I wish I could put 0 stars. I’ve been waiting 2 months for my sunnies to arrive, I live in Australia. Their customer service is horrible, they answer every 72h, they never come back to you you have to chase them. One of the sunnies was too big and not as the photo. After saying 5 days for an answer they refuse to do refund. The sunnies are really poor quality. DO NOT BUY from them.”

D.Franklin 1 star review on 12th August 2020

Helpful Report

Posted 3 years ago

“Ordered sunglasses in January, just received them today (August!) Glasses are of ok quality but will definitely never buy again from them”

Helpful Report

Posted 3 years ago

“Not happy with my glasses is not on time and to little and is not balance the glass holder is long and short.”

Helpful Report

Posted 3 years ago

“Pathetic service, more than 2 weeks and no sign of Delivery. They can't afford express shipping and charge you 10$ for shipping with national services. I'm worried the product quality is going to be worse.”

Helpful Report

Posted 3 years ago

“The worst I Have been waiting for this items for almost 4 and nothing yet the only answer that I get from customer service is because is due the COVID 19 situation which of course I understand but 4 months ? I bought a camera in Hong Kong it took 10 days to arrive so this is ridiculous with the answer of “currier trying to ship to Australia” extremely disappointed I’m still fighting to get my money back”

Helpful Report

Posted 3 years ago

“Do not buy!! After finally receiving my package after 3.5 months, I’m even more disappointed by the quality. I’ve bought $5 sunnies from Bali which are way better quality and look better, cheap lightweight plastic, and they look terrible. Waste of $90 and over 3 months of my time trying to chase them up, I ended up spending the money on ray bans, so these will never be worn again.”

D.Franklin 1 star review on 1st July 2020

Helpful Report

Posted 3 years ago

“Despite the bad reviews I placed an order. The sunglasses were delivered after 1 week in the Netherlands. I don’t have any problems with this company. Great sunglasses!”

Helpful Report

Posted 3 years ago

“Sunglasses are really great, short time delivery... I'm from Croatia, and I'm really thrilled about this order from you.”

Helpful Report

Posted 3 years ago

“Wish there was a 0. This is the worst company I've ever dealt with. Numerous emails no actual responses apart from the same template email every time. Habe not received items 4 months on and they will not provide refund. Worst ever”

Helpful Report

Posted 3 years ago

“Very disappointed.... order sunglasses 1 1/2 month ago and no package yet!!!! Never again”

Helpful Report

Posted 3 years ago

“I waited for almost 1 month. The customer support e-mail is "do not replay" e-mail and when I contacted them via form they replied after 1 week. The glasses do not look as good as on the picture. I do not recommend this seller.”

Helpful Report

Posted 3 years ago

“DO NOT BUY!! Glasses are very poor quality and do not reflect the price. The 2 for 1 deal is a scam as they always offer it and they will give you one pair of sunglasses that are plastic. The glasses are too small, wonky and poorly made with a low finish. Shipping cost is very expensive and returns policy is rubbish. I would definitely not buy from these ever again and would advise anyone else to do the same.”

Helpful Report

Posted 3 years ago

“Achtung! Sonnenbrillen kommen nicht an. Auch nach längerem hin und her mit dem Kundenservice. Das Bestelldatum liegt nun mehr als 2 Monate zurück, der Kundenservice meldet sich mittlerweile nicht mehr. Wirklich schade..”

Helpful Report

Posted 3 years ago

“SCAM They’re based in Spain and avoid Australian consumer law. I bought two pairs of glasses 3 months ago and in that three months the only response they have for me is to “check the tracking link”, which shows it left the country and nothing more. I feel stupid for buying from here but hope it means I can help others to not make the same mistake.”

Helpful Report

Posted 3 years ago

“This online shop is just not trust worthy. I have order 4 sunglasses. After I have returned 3 of them they published the information on their website that there will be no refunds given because it was a "2 for 1" deal. If I had known this before I would not have placed an order in the first place. Besides, it has been the worst customer experience I have experienced sinces a long time: - the return process was a pain to go through with several forms to fill out and many steps on the website to click through. - they never confirmed receiving my return shipment eventhough it was sent 3 weeks ago. (DHL has lead times to spain of max 4-5 days). - I paid for the return shipment myself (9 EUR!!) I should have just keep all sunclasses and save the money for the return because I do not seem to get a refund anyways.”

Helpful Report

Posted 3 years ago

D.Franklin is rated 1.9 based on 309 reviews