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DHgate.com Reviews

1.4 Rating 980 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

1.4

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 1st January 2024

DHgate.com 1 star review on 26th October 2023

DHgate.com 1 star review on 26th October 2023

DHgate.com 1 star review on 7th November 2022

DHgate.com 1 star review on 9th October 2022

DHgate.com 1 star review on 1st August 2022

DHgate.com 1 star review on 1st August 2022

60

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying from DH-Gate was a terrible experience across the board. I feel like I was scammed and stolen from. The customer service people at DH Gate ran me around in circles, cost me additional money and time trying to jump through all the hoops they required to resolve the issue of a faulty product being sent, and the end helped with NOTHING! I followed through with every request that was made of me, and never got any kind of resolution.”

Posted 5 years ago

“these folks are nightmare to deal with. they plain and simple steal from you. order only if you want nothing in return. HOW IS THIS ALLOWED BY LAW?????”

Posted 5 years ago

“欺詐和敲詐勒索 Dhgate is the worst online Marketplace that exists. My payment status was put in risk payment verification, because I decided to use my credit card and my shipping address is different than the billing address. I'm an American business owner who has a cafe in Thailand. The destination of my freight was Thailand, not America. For five days these people kept sending me in circles. I would contact customer service and customer service would refer me to the safety center. I would then send an e-mail with all of the photo information including the account numbers, verification codes and transaction codes from the bank to the safety center and then the safety center would tell me in a response e-mail to contact customer service and then the cycle would begin again. I have a series of 13 emails that repeat this vicious cycle and nothing is done. In the meantime my credit card validated payment and paid dhgate. The vendors were never paid and they owe me $1,195. Apparently dhgate does not want you to use your credit card to make orders. They want you to use a debit card, one of their pay systems or Western Union. I think that dhgate is a racist company. This has very little to do with the vendors that use that platform. Their platform is convoluted and it would appear to me that people in customer service and in the safety center are of low birth who are autistic or have down syndrome. I don't know how else to explain why it is that you can send a photo of your passport, a photo of your driver's license which contains the address, both sides of credit card and a bank statement for that credit card and still they say that you are a payment risk. After 5 days, I just gave up. I said to myself, "Forget them" and you should too. Unfortunately, they were paid by my bank and now I have to wait for the money to be credited back to my account. Dhgate is a bogus company that is involved in fraud and racketeering. I would urge anyone having problems to contact the Ministry Of Commerce by way of the Chinese American Embassy in Washington, DC and make formal complaints. With any luck, the people's Republic of China will find DHGate guilty and march the CEO off in front of a firing squad. This is not how we do business in the West. If you think that an alternative is aliexpress, don't. They do the same thing. Alibaba has a simple credit card verification system that immediately contacts Visa who sends an SMS message to the card holders phone and the code is entered on Alibaba expresses credit verification checkout page right before your order is confirmed. It happens in a matter of 5 seconds. This bullshit at AliExpress and Dhgate is a scam.”

Posted 5 years ago

“DH Gate is the sorriest website I've ever encountered. I made a purchase amount of US $263.00 from Seller: chinabuyecigs, and I informed this seller that the merchandise was defected, after I received it, he stated send it back and I'll refund you, so I did everything he asked me to do including paying the money to return it, which he also stated he would refund me on, but DID NOT. DH Gate along with this seller has stole my money along with the merchandise and now not only am I without my merchandise I'm out of $263 plus shipping.”

Posted 5 years ago

“Never buy off of this website. They are scammers. Be careful. I bought a dress which I never recived. I tried several times to contact customer service and they never answered me.”

Posted 5 years ago

“Dhgate does not care about the customer. They always side with the seller. There are a few good sellers but the bad outweighs the good!!! Buyer beware!!! Dhgate allows their seller to extort their customers. I gave proof the seller said he would replace my bad items as long as I placed another order!!! I would say in the US that is a form of extortion which is illegal!!! Again BUYER BEWARE!!!”

Posted 5 years ago

“The most terrible site!!! My order was of the facial ultrasound machine for $230 they sent an old mp3 for $5 and do not return money! technical support is terrible. this was my first and last purchase on this site! Stay away from this scammers site”

Posted 5 years ago

“If I had know my order was going to take 2 months to process and receive, I never would have ordered, and I will never order from them again.”

Posted 5 years ago

“I bought a lot of Sterling Silver 925 rings on this site, after receiving them they did not look quite right, asked the seller if they where Sterling Silver as advertised, to be told no they are 30-90% Silver, in other words no they are not as advertised, they want me to return them to China and pay for the post, what a joke, i have contacted the helpline at DH Gate, what a waste of time, I WILL NEVER USE THIS SITE AGAIN.”

Posted 5 years ago

“I tried to do a purchase, my card kept declining it because they were using shipping as billing address. Contacted customer service and they said for me to very my identity by submitting front and back copies of my credit card along with my passport! I ended conversation! No sale!”

Posted 5 years ago

“I warn all potential customers, EVERY positive review of DHgate.com is a fabricated lie, meant to deceive online shoppers! My experience with DHgate was the worse online experience I have ever had! I seriously would rather be robbed at gun point then to EVER have to deal with this fraudulent company again! At least an armed robber is being honest about their intentions!! DHgate, however lies to your face repeatedly! From their bogus return policy to their money back guarantee! They agree with you through emails on a return price then actually return a fraction of that! Then they close your case and ignore your emails! And the dress!! The dress I bought was a horrific knock off that didn’t even resemble the pictured dress! DHgate AND the sellers are knowingly, deliberately scamming unsuspecting customers, hiding behind lies that you can get your money back. Online shoppers! You have been warned!!”

Posted 5 years ago

“Avoid this platform. no refunds for faulty items”

Posted 1 year ago

“Buyers BEWARE. DHGATE WILL NOT help you with anything. If there is a dispute with seller they will side with seller even if you are right. DO NOT USE DHGATE UNLESS YOU LIKE TO BE DISAPPOINTED.”

Posted 1 year ago

“DHgate is a scam. Don’t loose your money!”

DHgate.com 1 star review on 12th June 2022

DHgate.com 1 star review on 12th June 2022

Posted 1 year ago

“Please do not use DH gate first of all the tracking system is not working .i really regret why I ordered stuff from it”

Posted 1 year ago

“Never received my order. Can’t get my money back. And now they wont even answer! JUST DO YOURSELF A FAVOUR AND SAVE YOUR MONEY AND NERVES! Big scam thats what it is”

Posted 3 years ago

“Keep your money in North America.. never spend $$$ with China”

Posted 3 years ago

“I order 2 separate items from the site. Waited 4 months and ask the rep a few times about the shipment and after a while its never going to come. I ask for refund and they kept stretching to wait for the order to get shipped with continuous extended date. This website and customer service is a nightmare, most likely a bot half of the time. It would be best not to buy anything on this sketchy site.”

Posted 3 years ago

“I ordered two watches at the some time from two different sellers. The items didn't arrive at the estimated delivery time, so I contacted the sellers. No response, so I sent another message asking for tracking number - no response either. Then I asked them for a full refund and they responded that the problem with delivery is in my country and asked me to patiently wait for the orders. The orders were not arriving so I opened up a dispute on the dhgate website and in a day or two got my full refund with an apology from dhgate. They also informed that they punished one seller for improper behavior and the other seller cannot do business on dhgate any more.”

Posted 3 years ago

“My first time trying to buy from dhgate they told me that my card threw a charge back. Then they asked me to send them my card details to remove the restriction they put against me for the charge back. I then contact them and they ask for a letter from my bank. Then, after I did all of this and wasted two months trying to be verified these jerks tell me that their "Safety Center" tells me that I can no longer buy from them which makes no sense because I have use my card everywhere with no problems and my bank even said there was no charge or charge back. The customer service including Bob whom I spoke to are very unprofessional and treat customers like they're no one and refuse business for absolutely no purpose. I would not buy from them because they allow predatory sellers on dhgate even though they deny certain buyers. Dhgate is very unprofessional and does not care about the customer and it really shows.”

Posted 3 years ago

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DHgate.com is rated 1.4 based on 980 reviews