DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 980 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got the item. No tracking, no refund: they keep telling me “a few days” complete rip off”

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Posted 3 years ago

“ZERO starts if possible. Scammed. Took the money, gave excuses. Never got the product. Had to get Visa to refund the money. 5-30 days delivery? Not likely. Been waiting 5 weeks. "Log in to complain" Can't login. "Talk to us on 'chat'" Doesn't work. "Message us on Social Media" Leaves PRIVATE message on Facebook. "Start a dispute" Login to your (nonexistant) account to send a message they will ignore. Do not deal with these people. You will also get an invalid tracking number (I got 4) that ends somewhere in China, the result is in Chinese.”

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Posted 3 years ago

“Ordered masks on May 1, 2020. Received message that the two orders were shipped on May 7th. May 26th, still waiting.”

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Posted 3 years ago

“DHgate.com never delivered the merchandise I ordered and after three months they have stop communicating with me when I asked them to provide tracking proof. DO NOT order from them. You will lose your money. I lost $100 USD.”

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Posted 3 years ago

“Seller sent me counterfeit merchandise Seller sent me counterfeit merchandise. DH gate and seller refusing to accept the return for a refund due to DH gate not responding to me concerns about the return shipping. Was forced to involve my bank and notify authorities/police due to receiving counterfeit goods. STAY WELL CLEAR Despite previous review, DH Gate refused to resolve and continue to allow counterfeit merchandise”

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Posted 3 years ago

“Do not order from them they are con man for are rude and will not refund double payments. I order a retro Lazio top from arno2020 and I was double charged so I asked for one payment back and refused. Will never order again from him or DHgate.”

DHgate.com 1 star review on 23rd May 2020

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Posted 3 years ago

“Con man never order from them they will never refund a double payment which they took they are rude and will ignore you when they are in the wrong. Never buy a retro Lazio top from Arno2020 he is rude and will not refund a double payment.”

Helpful Report

Posted 3 years ago

“I ordered a pant suit. It did take a long time to arrive, but that was explained. The problem arose when the outfit did not fit, I had to look to DHGate for help. Unprofessional, frustrating, impossible to get any clear direction. Impossible to follow all the bizarre rules to return. I would stay away from DHGate. If you have a problem, you can say goodbye and forget any resolution.”

Helpful Report

Posted 3 years ago

“Do not buy any product from DHgate. When you purchased an item that has damaged or incorrect product sent, asking for refund is difficult. DHgate is not responsible for taking care of the refund. The seller will refund the money first. If the seller sent partial refund, it’s up to you to communicate with the seller. I have been dealing with my refund for two months and until now, I am still strangling to get my money back. I recommend ordering from Wish.com or Alibaba. They have better service than DHgate. You are just making DHgate rich but in reality, they don’t care about their client. This issue happened multiple times”

DHgate.com 1 star review on 20th May 2020

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Posted 3 years ago

“I made 7 orders from 7 different sellers and all were scammers. Seems that DHgate is going down and thats why they cheat so much as possible; stealing peoples money. So, don't buy anything. Tracking numbers are somebody elses [Wish] numbers, refund system working only under 20$ but with bigger ones they are changing rules and put people waiting for nothing.”

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Posted 3 years ago

“Ordered okay. Took the money fast enough. No product, Wrong tracking info. Sent messages via Facebook. They are ignored. Will be involving the paying company (VISA) in a dispute with these useless scammers DO NOT DEAL WITH THIS RIP-OFF COMPANY. You will be told to call the seller directly. In China. In Chinese. Delivery was never made”

Helpful Report

Posted 3 years ago

“I ordered a wedding dress from here from seller "gaogao8899". Took longer than expected to recieve the dress (I actually had to remind them to make the dress I purchased), it had cheap, ugly beading on it that was the WRONG colour, and it was sewn very crooked. I immediately contacted seller and asked for correct version, as shown on the DHgate website where they advertised it. Well, long story short, the seller stalled and pretended to not know what dress looked like until it was too late to recieve refund. When I requested one, I was denied and once again, seller claimed colour matched picture. If I could give 0 stars, I would. What a scam; no wedding dress = delayed wedding...AND I'm at a loss financially. Do NOT buy from here!!!”

Helpful Report

Posted 3 years ago

“I placed an order 3 months ago have not received it! The site is full of scammers! Customer service is terrible the seller doesn't answer messages. I will only buy North America from now on! Lesson learned.”

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Posted 3 years ago

“9134428075/Dhgate customer care number9134428075/Dhgate customer care number9134428075/Dhgate customer care number9134428075/Dhgate customer care number”

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Posted 3 years ago

“where the .... is my order???? its been a month ago and when y write to me it is shipped, so why is the tracking nr not trackable??? LZ077448489CN where is it???? why is nobody answearing the emails and messages???”

Helpful Report

Posted 3 years ago

“Would rate a zero if I could. Bought two pair of sneakers off this site two months ago and still no sneakers. Sellers using pandemic as an excuse and riding that excuse until the wheels fall off it. I ordered two other items from China on EBay after the DHGate order and I’ve already received both EBay orders. The US needs to shut the door on this site. Full of scams that seems to be too good to be true. Beware!!!!!”

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Posted 3 years ago

“My orders failed to arrive. No customer service at all.”

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Posted 3 years ago

“Bad website bunch of scammers on their they provide you with wrong tracking number that's not yours and it will be sent to random address. Most sellers are crooks, they dont like to respond and hear you out just like to steal your money”

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Posted 3 years ago

“for 2 days tried to place an order no payment would go through on the website tried countless times with 3 forms of payment spoke to 3 people with live chat and sent several emails that I had to dig up to find because you also can not email from the site no one could help total waste of much time!”

Helpful Report

Posted 3 years ago

“tried for 2 days to pay for an order i placed could not pay website would not let payment through no matter what form of payment i tried and no one could help not 3 live chats or several emails total waste of much time!”

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Posted 3 years ago

DHgate.com is rated 1.4 based on 980 reviews