DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 987 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“The return refund process has been awful. There is basically no communication in order for me to learn how to get the return address or how I get a refund. I am just not happy with the color of the dress and the spot on the front of the dress. It doesn’t need to be this hard to return and get a refund. When other companies can ship and do a return in less than 2 weeks with no issues. There is no reason for this much problem to even contact the seller for a refun. Customer service is non existent It has been almost 2 weeks and I haven’t gotten my refund or direction on how to return”

Helpful Report

Posted 6 years ago

“Well first off I just want to say it took a good month to even get what I ordered then when I got it it was a ring and it was small on me and a size 8 always fits me perfect no matter where I try on a ring or buy a ring from then to top it off it's not even the ring that I ordered it's a different ring just a total bad experience from beginning to to end and would never dream of ordering from this company again and not to mention they're not even in the United States”

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Posted 6 years ago

“They are untrustworthy. They don't sell what they say they are. They refuse to give refunds. They are not honest with the people when you finally get a hold of customer service.”

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Posted 6 years ago

“The product was not as describes. There were missing parts on the heated coat. Then they wanted to only refund me 40 of the 70 dollars back because the item was going to cost 35 dollars to ship back. Then a dispute was filed, a refund was given. I was told the seller had to pay for shipping, but they didn't. The dispute was closed before the seller paid the shipping. What a very expensive lesson.”

Helpful Report

Posted 6 years ago

“I ordered a power supply cord for my headphones. It took from 1st of January to today, 2/4/19 to arrive. However, instead of a power cord I received some weird rubber washer. I went on line to see how to return the item and get my money back. I have no idea of what will happen now. I have now ordered it online from ebay and just want my money back. I do not plan to return the item unless I receive a return label. I don't plan to pay for their mistake.”

Helpful Report

Posted 6 years ago

“Ordered a knife through DHgate in October of 2018, it is now February 2019 and the knife has not arrived. Seller sent me an email today saying it would ship within the next 110 days. DHgate shows the item was delivered but it hasn't been. Waste of $28.”

Helpful Report

Posted 6 years ago

“Horrible customer service and product!”

Helpful Report

Posted 6 years ago

“Very poor customer service,say they “help” with issues when in fact they make issues so much worse that you end up just leaving the issue(and I fought hard) but they put on an innocent facade of not knowing and dismiss you like a piece of garbage. The sellers are very unreliable ,sizing is a joke. Save your money look elsewhere”

Helpful Report

Posted 6 years ago

“Manipulated by seller using the fact they don't show to brand name graphics when viewing watches. I tried to buy two what I thought would be Breitling watches that had won awards in 2018 but what I got were two watches with the Logo but below the logo where Breitling should be instead was "Winner". I can not get my money back or even sell the watches because who wants the 'Winner" brand?”

Helpful Report

Posted 6 years ago

“DHgate is THE absolute WORST internet merchandise market I have EVER had the horror of encountering. Not only was the seller a liar and fraud, (Custom_Shop is their handle) but DHgate's Customer Service is a sick joke! There is NO customer service at all! In fact, DHgate tried to muscle my credit card company saying the problem I was having was because the guitar was held up in customs. The fact of the matter is, the guitar was NEVER SHIPPED!!!! HUH? Needless to say I eventually got my refund, but I am here to tell you folks, STAY CLEAR OF DHgate if you value your money and sanity!”

Helpful Report

Posted 6 years ago

“Hello I did like three diferent orders from STate like 5 years ago...the merchandise look similar nut way chopper than what they show in the pictures..some merchandise came true months after we needed to sell. So my costumers with for nothing..too bad..think twice before you order..the remotest is in Chinese so you really don't know their A dress the compAny that create the product. Low in information and organization. . think Twice. To Order.”

Helpful Report

Posted 6 years ago

“DO NOT SPEND YOUR HARD-EARNED MONEY HERE. Per instructions, I bought a bridesmaid dress off this site. Delivery took a long time. Felt very sweatshoppy. Wrong color. Couldn't just return it and get my money back; had to follow an extensive mediation process first, and then ship it back on my dime. DHGate agreed to reimburse me for the $50+ shipping fee. They received the package, and still, two months later, I have not been reimbursed, despite repeated efforts to politely remind them of this. DO NOT USE THIS WEBSITE.”

Helpful Report

Posted 6 years ago

“The shirt I received was shrunken compared to the picture of the shirt I wanted. The picture was to be stretched over the whole shirt but the one I received was very small and centered. I'm throwing it away.”

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Posted 6 years ago

“This is a scam!!!!!!!!!!!!! Never buy anything from here. They take your money 💰. Then they don’t ship to you. I order something earlier in DECEMBER and it still has not come😡. So mad DHgate!!! Fix yourself!!!!!!!”

Helpful Report

Posted 6 years ago

“First time using this and I had the worst experience.bought watches 3weeks ago and today I got an email saying that my tracking number has been cancelled and the seller will send a new tracking number shortly but I have not received anything.I don't even understand why my tracking number got cancelled.I'm so disappointed!Scam!”

Helpful Report

Posted 6 years ago

“Horrible customer service. Double charged my card. Seller says take it up with dh gate. Can't get a rep for dh gate on live chat. There is no phone number and can not provide a physical address. Sham business at its finest.”

Helpful Report

Posted 6 years ago

“This site sucks ordered Christmas presents never got ordered shoes never got! Trying to get a refund is the worst thing you can do! I wished I would have read theses reviews before I ordered from them never again!”

Helpful Report

Posted 6 years ago

“dhgate is filled with fake seller and dhgate tries to take side with seller. i contacted dhgate soo many times still no help.never buying from dhgate again and i recommend everyone to not buy from this side.”

Helpful Report

Posted 6 years ago

“I ordered on DHGATE for the first time. And I never got my order when I told them they said to send them claim prove I did then they ignored me till now they don’t reply to my emails”

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Posted 6 years ago

“I never received my merchandise after paying for the product. DHgate ask me not to contact them again. I recommend not using this website. You’ll never get your product.”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 987 reviews