DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this site. I bought a controller for my X-Box 360 and never received it and now I can't get a refund.”

Helpful Report

Posted 6 years ago

“Avoid! Avoid! No matter how good the product or the price looks, Just avoid it!!! I ordered paper bags in June 2018. Since I knew it was shipping from China, I expected few month of waiting period. However, it has been 6 month now and no package nor the seller responds to my message(for refund) anymore. I contacted the DHgate.com customer service for assistance but nothing happened. They said they will contact the seller. Now it has been 10 days but no response from seller nor the DHgate customer service. This site is a scheme at best.”

Helpful Report

Posted 6 years ago

“Ordered some shoes that didn't fit. Unable to log in to my account, sent 5 emails that were unanswered. Had to open a different account so I could "Chat" to someone online. Did this three times - still no further and now I can't log in to this new account. Doesn't recognize my password which I know is right, can't get any emails to reset my password. They are just giving me the runaround and are waiting until I give up out of frustration.”

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Posted 6 years ago

“Expect it to take a long time and have no response from the sellers. We ordered 11/27/18 and estimated delivery of 1/11/19 was not met. Emailed seller three times with no response. Past orders always worked out, but I have seen the service get worse.”

Helpful Report

Posted 6 years ago

“I ordered some shoes and they haven't said when they are going to come in and its been AWHILE and they have not responded to my calls or messeges when i tried to cancel the order”

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Posted 6 years ago

“I bought a jacket didn't fit and they never replied to my emails never got my money back.”

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Posted 6 years ago

“I didn't receive my order.”

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Posted 6 years ago

“Honestly, I read these reviews and i just shake my head. I ordered 4 belts, from four different vendors ( 2 months ago ).. i just got them a week ago. great quality, yeah it took a long time, but think about where they come from ... china , watch the tracking order, ... its coming. xmas is dhgate overload. they run out of product. if you live in canada like i do , canada post was on strike and they wouldnt ship. before you buy something online ... do your DUEDILLIGENCE. look at reviews, compare prices etc ... a 8$ gucci belt is too good to be true, dont be surprised if it doesnt show up from the middle of nowhere across the world. cmon use your heads .”

Helpful Report

Posted 6 years ago

“i ordered basketball shoes, and go socks only(?). there is no customer service in DHGATE. they have "live chat" option, but it never works, and you only get to talk with very poor BOT (most questions it will answer the same answers, or completely irrelevant answers). only after this happen, i found out that this seller has done this scam to several other customers. which brings the question - why does DHGATE let's scammers sell "products" in their website. bottom line - beware of DHGATE! most chances are that you are being Scammed! Update - as you can see below, the reply just keeps saying the same things... the live chat is not working, and no one from customer service is answering my messages... clearly you put the effort in responding bad review... zero care for the customer itself. shame on you.”

Helpful Report

Posted 6 years ago

“Placed one order with them for a total of $55.20 they charged my card the $55.20 and then another $110.40 double the amount they wont return money had to cancel card and file claim then found out today another one of my credit cards that I dont use was also charged $55.20 from DH gate ..and had to close that account as well..not sure how they got that credit card info..checking rest of cards in morning..BEWARE!!!!!!”

Helpful Report

Posted 6 years ago

“I ordered two thing from the seller dfjksheu have not received anything .I ordered them a week apart an I have the same tracking number for both. an the number not coming up.its been over a month now.”

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Posted 6 years ago

“Do not order from this site. I had one store close and they ship my products to different states and they still released payment. I'm out of money and product!!smh”

Helpful Report

Posted 6 years ago

“Had a great experience with DHgate. I almost didn't order based on the bad reviews here, but took a chance because price was great and I couldn't find the item (World Baseball Classic jersey) elsewhere. Figured worst case I'd lose $31. To my surprise, nice quality jersey arrived ahead of schedule. I guess one's experience depends on the seller, but my seller (Milkjerseystore) was excellent.”

Helpful Report

Posted 6 years ago

“Do not buy from this company! They are selling products from third parties so that the original manufacturer will not honor a refund warranty. Returns/refunds are impossible.”

Helpful Report

Posted 6 years ago

“My order from the 24th if Dec still hasn’t processed but you charged my account!!”

Helpful Report

Posted 6 years ago

“The shipper Utakata took my money and never shipped the item. I ordered shoes November 29, 2018. It is now January 7, 2019. I still not received the shoes or the money back for the order. Scammers. DO NOT ORDER FROM THIS SITE!”

Helpful Report

Posted 6 years ago

“Really cheap bad quality merchandise. Misleading by buying New but qhen the seller send me a message they sated copy. I asked for refund as soon as I got my stuff. I took pictures and email them. But if you don't submit sufficient evidence they would close the dispute immediately. I was mislead. They are a third party for sellers in China. I contacted the seller too as the company asked me to. He requested for me to send pictures but there waa no option to submit them to him. It was just a long process. I contacted my credit card company which they back me up with in 24hrs and refunded the credit. The company email me and asked me to ship back the stuff. Do they really think I'm going to be paying to ship these stuff to China? Specially for something that went straight to the garbage. This was back in October and they still disputing with my credit card company. I know better next time. January 2019”

Helpful Report

Posted 6 years ago

“This was the worst service I have ever experienced with any order I have ever placed! I had ordered an outfit for Xmas. When purchasing it stated the package would be delivered within 2 weeks. I received it a month after the order was placed. Then when I received the order, the outfit ran sooooo small. I ordered an xtra large and it could have fit a child. When asking the seller how to return the item, he never responded. Big waste of money. Beware of this site!!!”

Helpful Report

Posted 6 years ago

“Tried to buy something and at checkout it said my card info was incorrect. Reentered info and same message. Then i get text from bank detecting fraud. They ran my card 8 times and even though website sd it had faiked it had not failed. They had withdrawn charges 8 times. I got on phone with bank and they were still charging for different amounts. 4 times more than my purchase”

Helpful Report

Posted 6 years ago

“STAY AWAY FROM THIS BS SITE!!! I ordered a pair of boots from this site and I've gotten nothing as far as a tracking number or any communication what so ever.. they took payment on my credit card though.. I'll be canceling that card asap”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 991 reviews