“These people are scammers fraudulently stealing peoples money. They lied for over 7 months that they were mailing my order. It was never sent. I emailed there customer service department and never received a responce except that they were mailing my order. I never received anything and now they refuse to refund my money. They say I have to speak with the vendor from their site whom I already advised DHGate since month 1 that I never received a responce from them.
Scam scam scam. Beware stay clear of DH Gate”
“I had the worst experience buying a wedding dress from a seller through DH gate. I not only got a dress that failed to represent the pictured dress on the website, but when messaging the seller ( which is the only way to rectify any issues) they were unprofessional is talking to me, chastised me for writing an honest bad review. They agreed to pay a refund if I would send the dress back but did not send a label for free shipping and my shipping cost the same as the dress. So i came to a verbal agreement with the seller to keep the dress and only get a partial refund for not being satisfied with the quality and I still 4 months later have not received that money. When i wrote a bad review i was contacted by the seller and told to take the bad review off or I would not get my money back. I was already upset with these guys because I kept waiting for the promised money and it never came. They actually asked me what was wrong with me and i explained that they keep promising things that never come and they said they were busy and I needed to be patient. Well how convenient that its my money that is getting held hostage and I need to be patient. I took the bad review off and they still have not given me the partial refund. DH gate told me they would 100% back up the first purchase and I have not gotten any support from them. They tell you to communicate with the seller.”
“I bought a dress from there it doesn't quit look like the picture does first off. Then I asked them to return it and all I did was tried it on. They told me I couldn't return it because I wasnt singed in over a month. That's is just ridiculous to me... I won't EVER recommend ordering from here. STAY FARRRRR AWAY!!!!!!!”
“I have been trying to get my refund returned to me. My refund was put on a DH account that I do not have activated. I am supposed to figure out how to get the money back, but their system of returning the money is broken. They have no idea when it will be fixed. When they can not solve your problem, they just quit talking to you, since there aren't any phone numbers to contact them. This company has no problem with ignoring issues and finding no solution to fix the problem.”
“For those who are attempting to purchase from this website. Please don’t! I’ve purchased a Dress for my daughter’s 15’s pictures, we paid in full and even paid extra for the dress to come with more flowers and detail on the actual address. Once we received it the dress did not look anything like the picture that we wanted to order, we’ve attempted several times to get in contact with the manufacture. All they have done was block me from messages and never returned a brand new dress. Thank goodness I never sent the one that I received because I’m pretty sure I wouldn’t have never received anything back. My daughter has been suffering because her pictures had to be canceled and the money that we paid for the dress was the only money we had for a dress. And the original page in regards to the returns and disputes, it says how you can fix that, but they were never able to help me and like I said they have blocked me and I have no way to fix this issue now. They are very unprofessional and I just want either my money back or a brand new dress that looks like the one that I originally wanted to purchase on the picture. Please learn from my mistake and do not purchase anything from them they are a bunch of liars and they will take your money!”
“They sent me a fake receiver, and would not refund my money after it was returned. Now I am out $130.00 and have nothing. Paypal will not help with these guys!”
“I ordered a mother of the bride outfit and paid €157 but is has been tracked to being delivered to San Antonio,USA. No response from dhgate or manufacture in China”
“I bought a dress from amartdress NEVER AGAIN! no refund my prom is soon and i never got the dress! bad communication no refund - _ - DONT TRUST THEM! DONT BUY FROM THEM!”
“This place is a huge fraud. I never received the item I bought and I never received a refund!!! Don’t shop unless you want to donate your money for nothing!!”
“They need to improve their customer service; which is an online chat. They never solve the problem. I went through a bitter experience with the unfriendly safety center department. They hold my money for weeks. They asked me for wild information that my bank doesn’t t issue. They almost never answered my emails. There was no one to talk on the phone. I have a very bitter experience.
Att: Bernardo Campusano”
“Ordered a dress for my wife.
Seller asked,in very poor English,if I needed to change anything.
I stated that I did,but order arrived without the changes being made.
Now stuck with a dress she can't wear.
DHgate.com resolution procedure very convoluted and unhelpful.Gave up eventually.
Avoid this company.”
“They charged me 2 times for one item that was made terribly. Absolutely awlful. Wedding disaster. Do not order. The dresses look nice but are so far from what you see. Total junk.”
“Do not order. Terrible in every way possible. Ordered 2 wedding dresses. 400 dollars later I had 2 dresses that are so big they can't be fixed. Absolutely a disaster. Look elsewhere”
“Please dont order on dhgate. I am planning my wedding and have been looking for a source to order some artificial flowers. I watched some youtubers and they ordered their flowers from dhgate. After a long hesitance, I decided to order from them. My first order was such a disappointment. I order hydrangea flower heads in burgundy color. The order took a month to arrive. It was packed in a yellow box and all the flowers heads were packed tightly and squeezed in a small box. The worse thing is that the color was so off. I ordered burgundy color, even on the post the color looks burgundy. However my flowers look straight up purple violet. I contacted the seller and it took them 2 days to reply. I wanted to leave a feedback so that everyone else aware of it but I can not find that option anywhere. please be aware!!!”
“This is the worst page. Do not use it - if you want to get your money stolen use this page.
My wife and I bought a dress for our daughter B-Day and we never got what we bought- We contacted DH.Gate and they helped the seller and not us- they extended the shipping date deadline because we had requested a refund - Shipping deadline was March.27 but because we did a refund request they extended the shipping deadline until April 2nd. they said we could not get a refund until the shipping deadline had expired- which they extended to give more time to the seller. Very dishonest don't use this page - you will lose your money trust me. dont do it don't use it - very very bad service - they take your money away and you cant do anything about it -”
“Do not order from this site !
I had a terrible experience. They have no client service, no response, incredibly difficult to have a dialogue, Robot runs the service. They have no "phone". Net net, I tried to order several times, they asked for credit card verification (which is truly personal data that should not be required). Regardless, I gave them the data they asked, which is my billing statement (as it is one of the choices) , and after 5 days instead of 24 hrs, they came back and said still need more data even though I gave them billing statement. They are nightmare to work with when it comes to customer service. I spent 10 hrs back and forth, and yet I could not place an order”
