“It was an awful experience dealing with all of you at DHL Papua New Guinea. It's a goodbye from me to you because I can never do business with people like you!”
“had a package get sent, but they couldn't figure out a trailer park and find my address. never had an issue with FedEx, UPS, or Amazon finding my address”
“They sent me an email saying they had picked up my package from the company I bought it from. Now claim to have never had the package at all. Customer service is a joke. Talk to you like a child and give no real answers. Would be handy if you could choose what company you want to deliver your package. Shambles of a place”
“Visited Jerez today to find a DHL office to send a very import letter. First one I visited was closed. Second one did not exist. My wife rang the supervisor of DHL who gave us an address in the middle of town. Ages to find parking then to be told it's collection only. Very first and definitely my last attempt to use DHL...”
“Didn't try to contact me to drop order off just said they couldn't reach me, terrible customer service when I called to complain. Avoid this company like the plauge.”
“Recently I sent a courier to nepal I had a worst experience ever . They didn't ship it to the destination and then destroyed my parcel . Constant mails follow ups but they kept blaming nepal customs and how can a client contact customs . They don't want to pay reimbursement for the damage caused .”
“Dear DHL,
I am extremely frustrated with the lack of accountability in my shipment. I lost 28 pieces, including sentimental items like a wedding invitation. You said “customs retained the items” but gave me no documentation, no case number, no proof.
This is a clear omission of responsibility. DHL is still accountable under the Montreal Convention and Brazilian consumer protection laws.
I demand:
1. Official documentation from CBP;
2. An explanation and resolution plan;
3. Full compensation or return of my items.
Respectfully,
Bruna francisco
Tracking number: 2556489191”
“I had a terrible experience with DHL India. I submitted all the required KYC documents, including a proper declaration and valid ID/address proof. Still, DHL has not verified my KYC even after 20 days, and I have not received my parcel till now.
Their customer care team was unhelpful, and the KYC team kept rejecting my documents without a clear explanation. They claimed my address was “too short” even though it matched my ID exactly.
This delay has caused me a lot of stress and wasted time. I expected much better service from a global company like DHL. Very disappointing – I do not recommend DHL for international deliveries in India.”
“One star is too high a rating, frankly - I paid over $80 with a scheduled arrival for my package in 5 days. It has now been eight days, and the package is still in Cincinnati. Worse I CAN'T GET ANY ANSWERS as to the status of the package or the reason for the delay - terrible operation, terrible customer service”
“If I could give 0 stars then I would. Waited 3 days for a printer for our business and still nothing. It seemed OK for the driver to go to the business opposite us and say they couldn't deliver it to us! Of course you couldn't, you're in the wrong place, again. Keeping my fingers crossed for delivery on Monday 🤔
I gave them my mobile number and they said drivers don't carry phones, so they won't be able to call me. How do they get in touch with the depot if they break down?
Really disappointed with this company.”
“DHL missed the fact that my package had already cleared customs and re-entered customs. They blame it on the sender writing incorrectly. I believe DHL should settle this with their customer but they refuse and demand another VAT from me.
Avoid DHL if you can is my tip!”
“Terrible - for 4 days they said the item was out for delivery but were always drop 70+ so by the end of the day it was back at the depot. Then same again next day. Item finally delivered by non branded courier looking like it had been kicked round a field. Do not use this company.”
“Absolutely useless, sent me two messages at the same time with one saying its going to be delivered tomorrow, and one saying its going to be delivered today, then got a text half an hour before their "time slot" saying i refused delivery, that would be rather difficult as no one was in the house. Then actually trying to contact them was an absolute mess, kept getting sent to different sites saying "oh we don't deal with this, this side of DHL deal with this. An absolute mess of an organisation”
“I had some important paperwork that needed to be sent to the Philippines, and the Fort Myers office was incredibly helpful throughout the entire process. The documents weren’t expected to arrive until April 22nd, but to my surprise, they were delivered by the 17th—five days early! The staff at the office were courteous, efficient, and guided me every step of the way. After this great experience, I’ll be using their services exclusively moving forward. Thank you again for your outstanding support!”
“Worst service and worst rules to follow. My parcel has not cleared the transit as the name does not match the document provided. Come to visit parents and ordered an emergency medication which has not cleared for last 5 days. Every time you go to KYC to upload the document it shows error. No one is able to help and they would not clear until the document is uploaded. It is distressing and not worth it. Never will use DHL in my life again.”
“It's not the first time; 90% DHL done mistake and we have to suffer.
As you can see the DHL had to deliver the Package to FASTENAL EUROPE B.V.
Instead, the box delivers to FASTENAL, they delivered the box to another company name CROCS and because of that you we delayed the shipment a whole week. I just collect the BOX from the company by myself. Very unprofessional. I clearly told our vendor next time we will not use DHL.”
“My package remains at a processing facility 8 miles from my house for the last 11 days. No one at the company where I purchased the item, nor at DHL has been able to offer any help. I don’t know why an company would choose to ship through a company with zero accountability for seemingly lost packages.”
