DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,489 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered 1 item out of 3 then delivered to the wrong address and now they won’t refund me my $55 I spent on my kids Halloween costumes, worst service ever!”

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Posted 1 year ago

“You have got to stop hiring drivers that don’t speak list and that are not from this country. I am sick of dealing with your drivers who don’t speak English. It’s not my job to teach them English, to teach them where I live! This is United States remember that.”

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Posted 1 year ago

“The delivery fees change from what's advertised on the face page. When you go to the cart, they double your delivery fee. The restaurant is only 2 miles from my house and I have never paid $6.99.”

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Posted 1 year ago

“I'm late to the food delivery game and let's just say my first experience will now be my last with Door Dash. I ordered via a restaurant, put in a 25% tip and then saw that my order had been delivered so I went to the lobby of the hotel and there was no order. I called the restaurant and they shared with me that this often happens with Door Dash as anyone can sign up to work with them and they don't use any identity verification to check to make sure the person is who they say they are. So essentially I was out of $38. I will make sure to order from Uber next time as I know they do use online identity verification and they also provide/share tracking of the driver. Amazing that they are still in business after reading some of these reviews. CRAZY!”

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Posted 1 year ago

“I would put zero if there's a choice!! My husband order for delivery for alcohol Before you can place the order it asked him to scan his ID for age purposes and clearly they verified it. The driver never came to our house and we asked for refund and stupid door dash told us they can't compensate our request for refund! Their reason is my husband is under age as what their driver reported which the driver never came! How on earth would he know, on top of that they asked for my husband to scan his if before placing an order. They clearly stole our money! It's over $40. They just took our order, stole our money! Door dash is a thief! Don't trust this company and I will let everyone know and you guys will be on all social media!! Thieves!!!”

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Posted 1 year ago

“DoorDash as a whole needs improvement. This company needs to tighten up on there dashers who think it’s okay to send personal messages requesting extra tips via their own personal cash app. I’m already including the tip in my order so why do I need to send more. Secondly, when the order is incorrect they refuse to issue some compensation and think giving back three dollars is sufficient when you’re spending $55 on an order. This company needs an overhaul quickly.”

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Posted 1 year ago

“Poor communication, incompetent and all around just terrible to deal with.”

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Posted 1 year ago

“Victoria South was drunk”

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Posted 1 year ago

“I order from taco time and my burrito was bitten off of and they told me that there was nothing they can do.they have horrible customers service 😑. I will never order from them again”

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Posted 1 year ago

“It’s frustrating when I find that the restaurants I order from use DoorDash as the delivery service. I have had no good experiences. I don’t know why DD drivers always get lost, so if I get my food, it arrives cold. A few times I ended up not receiving my food and having to contact the restaurant. I miss when restaurants hired their own delivery drivers. Uber Eats, Grubhub, and Amazon Fresh always find my house and on time.”

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Posted 1 year ago

“I’ve spent OVER $10,000 with door dash and I’ve been a member for YEARS paying a premium. But the customer service refund system is a joke. I had a grocery order and two of the items were spoilt expired and tasted rotten. I requested a refund with photos and it was automatically declined. There was no way to get my money back even after calling them. So I will now be deleting the app and never using it again.”

Helpful Report

Posted 1 year ago

“We ordered yesterday from DD and our food was delivered in a timely manner. We tried again today and the person picked up our drinks/food and then disappeared. Guess they were hungry. Door Dash could not reach the person and had no explanation. Kind of bad business. We did receive a full refund and I won't use them again because this isn't the first time the driver just didn't show up.”

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Posted 1 year ago

“I just want you to know how unfair and wrong your policy on firing door dashers. My daughter has worked her hardest to do a good job delivering orders. She has a good customer rating, but was fired because McDonalds system was down and she had to cancel the order. What makes me so angry is that she has no control over what the restaurant does. I will NEVER order from door dash again after how my daughter was unfairly treated. Whoever is managing door dash needs to focus on how the dasher does the job, NOT their completion percentage.”

Helpful Report

Posted 1 year ago

“We Firstly received the wrong order so we called our dasher and he said that he could do nothing about it we then called Taco Bell and they said that they can’t do anything on there end and it’s the dasher that gives the refund we then called the dasher back and he rudely hung up on us we then called the company and they said they would refund it they just had to look over it, we said okay and waited for the email after we read the email it says that they have declined the request for the refund this is disgusting and is very disappointing I would recommend ordering off Uber eats or literally any other delivery company I am very disappointed and upset about how they treated us. Gross DO NOT ORDER OF DOORDASH PLEASE GO ORDER OFF SOMETHING ELSE YOU WILL GET SCAMMED PLEASE LISTEN WE ARE WARNING YOU!!!! Very disgusting customer service DoorDash. Not happy”

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Posted 1 year ago

“Hi, i am complaining about some scammers, i was scammed $230,000 which is my life future saving that i invested it to this company, i was told to mail their support because i have a pending withdrawal which i did , along the line there Freeze my account and there didn't offer me the help which i ask for after sending them all there want and then i was so worried and depressed, I couldn't bear it with my self anymore because i don't want to die of inner pain,so i decided to share it online, and that was how i came across a company which is called recovery investment lost funds, so i decide to take a try to see if there can help me, by then i feel so worried again because of the intrusion there gave no me, because i never wanted to fall into any activities that has to do with scam,so i said let me give it a try and i do what there requested, and everything goes well for me, All thanks to Mrs,Morris Meihua. for helping me recover all the money that i invested and i was so courageous and happy.You can contact them if you are having any problem on your investment website or finding it so difficult for you to withdraw your money from any broker which you have invested your money on,there are so fast and reliable, there can help you out. Email:: m o r r i s m e i h u a (@) g m a i l . c o m WhatsApp:: +1---(559) ----214---9914”

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Posted 1 year ago

“Thanks Door Dash, you're saving me so much money and headaches! I really appreciate what you've done. Because finally I switched to Uber Eats, after months of debating, i cannot for the life of me now understand why an order of $20, i have to pay $16 in fees, you know .. the fees, and the ... fees, and the .... fees for fees ... and the special fees that cover other fees ... and then the begging that you do with the images to try increasing the ridiculously high tips so you yourself dont have to pay the hard working delivery team! Anyhow, thanks, i wont use your service again now that I'm using UBER EATS; a service where the same order was $8 less! You are greedy, and greed will be your eventual end.”

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Posted 1 year ago

“Very bad service I recommend no one works with this company first the resend is no good system online and no any right for yourself Maybe when you are driving about 5 miles , when you get There saying the order pickup by the other one and other problem same the it's show up payment $3.50 for 4 miles driving when you check it it's 10 miles for $3.50 also the miles don't show up in your app only minutes.”

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Posted 1 year ago

“Dordesh is the worst delivery I have ever seen in my entire life. Once he brought me food from a restaurant, he had mixed up several kinds of ordered food. It was not clear what my food was. It was very dirty and messed up. I called Dordesh and they told me We will return it to your bank account but they had deposited zero in my bank account . Never order with DoorDash makes the delivery terrible. I wanted send the photo of my mashed foods but they didn’t allow me to do this was their answer We could not upload one of your files, please try again later or contact support.”

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Posted 1 year ago

“They are terrible.They charged me for food o never received and refused to give me a refund.I am calling my bank and reporting fraud”

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Posted 1 year ago

“Doordash delivered my order to the wrong house. They refused to give me an refund or redo on my order. I have only use them twice with no issues. I don't recommend them to no one. I have no food or refund. How is that fair. Sent me a picture of someone else house with my dam food sitting on the porch.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,489 reviews