DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,488 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

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“When it works, it works, and I've loved it for years. When it doesn't and you're hungry, its quite frustrating. I get that their drivers are contract, so its a crap-shoot for what you're going to get, but delivering to a wrong address with the incorrect number in the picture is just lazy. I'll forgive once or twice, but I've hit my limit today. I attempted to contact the driver to no avail, and in my neighborhood, I absolutely don't want to creep onto another person's property in the middle of the night to look like I'm stealing food off of their doorstep. I'd have no problem paying the obvious markup for every restaurant along with service fees and tips if there were 100% consistency, but there isn't. Now I'm hungry, got my refund, cancelled my subscription, and am waiting another hour for food. I can definitely take some time out in this "free time" to leave a review for how I feel as well.”

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Posted 1 year ago

“The most garbage app I have ever seen the mostttttttt sh***** app in the whole world!!!!!!!! For the second time the are stolen my credit cards and they never save people account and when I want to remove the card the won’t let u to delete it and when u want to to cancel the order they won’t let u to cancel it and immediately they will prepare the order for u even if u do it by mistake God take u guys who ever did this garbage can app!!!!!! I poop for the manager god take u as soon as possible mf***^ no one is breaking the money so easily to u guys still it for the second time im saying this app never protect people privacy f*** u”

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Posted 1 year ago

“Most of Dasher were rude, had no English at all, and hard to communicate with bad attitudes. DoorDash company needs to have basic standards for hiring delivery drivers. Unprofessional, and irresponsible!”

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Posted 1 year ago

“First off this is the second time that this has happened to me within a two week timeframe the first DoorDash or literally got the food close out my ticket never delivered it second DoorDash, today never came to my house never delivered it. you call into the DoorDash or chat support and you’re expressing how you feel and it’s like everybody’s blowing you over and does not care. You can ask to speak to a manager because the only have one options I’m sorry the only option they have is to issue a refund and you wait three days to get your refund when it doesn’t take them three days to take it out of your bank account. I am really starting to feel like I am being targeted and discriminated towards. I don’t know what DoorDash has going on, but I feel like an event that your food is stolen by the drivers who you forces us to go ahead and give them an extremely huge tip when the food is not gonna cost that much if I went in in person and got it I just feel like this company sucks all you guys keep doing is getting horrible reviews because you really do not do any thorough check on your drivers if you did do thorough checks on your drivers we wouldn’t be talking about this incident happening two times in a row two different restaurants and two different drivers so there’s clearly DoorDash is not doing a thorough investigation of their drivers and the customer is never right with DoorDash. You barely can speak to anyone once you ask to escalate up to a supervisor each rep disconnects and hangs up on you. Will never get any other dollar from me and I will be removing this app off my phone and every chance I get I’m gonna write a nasty negative review.”

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Posted 1 year ago

“If I could give no freaky stars, I would. This company has been taking money out of my account fraudulently. I do not have a DoorDash account, and when I called DoorDash support, they also confirmed I don't have an account. I have a new bank card that I just received last week. So how in the heck is DoorDash taking money out of my Cash App account? This is every month. I was told by the support person that there is nothing that they can do to refund me money that has been taken out of my account because I don't have account. The stupidest thing I have ever heard. No account, steal money out of my account, and can't give my money back because your reason is I don't have an account. I will handle this matter legally. DoorDash will regret they stole money out of my account. By the time I finish with you in court, DoorDash will no longer exist. Wrong person to steal money from. Don't do any business with DoorDash. This is a very unprofessional, unreliable company to do business with. Look at their reviews; it speaks for itself.”

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Posted 1 year ago

“I ordered dinner, it was delivered but not to my house, the dasher took a picture and it was not my house. I had to hassle with them for 3 hours till they told me they denied my claim. I have never had such horrible customer service and I will dispute it with my credit card company.”

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Posted 1 year ago

“Claim that orders are delivered,but they deliver to wrong address and when they are informed about it you don't get a refund. They are after your money and don't about their customers.”

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Posted 1 year ago

“Door dash screws up and then blames the client was not home… I have you on video…. What a rip off. So I ordered from total wine Boca 4 bottles of bourbon and 3 cases of liquor show up… I did the right thing and refused the order because it was not mine. Then I get a notice email that it was returned because I was not home. I called and had to wait 30 minutes to get a refund and they would only refund me the bourbon not the delivery fee or tip … they said I was not home. I have the driver on video delivering the wrong order. Manager refused to get on the phone said it was not his problem. I am so done with total wine rip offs.”

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Posted 1 year ago

“The app and support are horrific!!”

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Posted 1 year ago

“I have had drivers stealing food! They will send pics to show the food was picked up and then they have an issue and the order is canceled! Like...how is the order picked up and 5 minutes later the dasher has some sort of "issue"? Then Door dash wants to issue credits instead of refunds! No! Give me my money back, this is ridiculous! I will NEVER EVER order door dash again and I will tell anyone if you can't get delivery directly from the merchant.... don't do it!”

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Posted 1 year ago

“Sent my food to.the wrong place and wouldn't refund my food or money I'll never order from doordash.”

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Posted 1 year ago

“I'm not using your service again. Totally unprofessional”

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Posted 1 year ago

“My first and last DoorDash order. After I placed the order for the previous day I wanted to change the time of the delivery. DD changed the date of the order. When I called customer service they wouldn’t correct the date. I cancelled the order which was $298 and they only credit me back $44.00. When I strongly stated that was t right and that I wanted the full refund, The customer service person said “thank you for calling DoorDash and hung up on me. Now I have to do a dispute with my credit card company!!”

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Posted 1 year ago

“On 11-22 -24 I placed an order for delivery, never received it and still have not received my credit. I will be contacting the BBB and filing a complaint with CFPB. Anyone else having this issues should do the same.”

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Posted 1 year ago

“Someone has hacked into the account information on your Apo. They are stealing EBT allowances from your customers. The reason I am saying this is that as soon as I put my EBT information on your platform my total allowance was stolen and you are the only ones that had my EBT information. I lost everything because your platform is not safe.”

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Posted 1 year ago

“Ordered from an Italian restraunt to be delivered to Electrolux warehouse. Yall sent my food in the opposite direction then back to the restraunt. I want a refund. Yall are a joke. I'm deleting this garbage app as soon as I get my refund. I'll tell everyone about this bs experience.”

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Posted 1 year ago

“Didn't follow instructions. Deliver Food to a different apartment. Didn't communicate at all.”

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Posted 1 year ago

“Gigarta's DoorDash Customer SerVice 8O541O,56 OO precise location remains unknown; scholars have speculated that it may correspond Gigarta's precise location remains unknown; scholars have speculated that it may correspond”

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Posted 1 year ago

“Do not use this app. I never received my order and I messaged the delivery driver. The driver didn’t speak any English and I couldn’t communicate with them.”

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Posted 1 year ago

“how does doordash expect for english talkers to understand a Spanish talker i was waiting for my order im standing outside and this doordasher talks to me in nothing but spanish that i dont understand how are tou going to hire someone that doesn't speak fluently english in AMARICA like count yalls days”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,488 reviews