DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered food for 4 people. The delivery driver apparently picked up two bags of food per the picture. He delivered only one bag. When my daughter reached out to him he kept handing up. I fault door dash for the unethical behavior of their delivery drivers. Not only should door dash provide a refund they should not give the driver the tip as it should be given back to the consumer. Door dash should in these cases penalize the driver but making them cover the cost of the food/refund. To reward bad behavior with pay and tips sends the wrong message.”

Helpful Report

Posted 1 year ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

DoorDash 3 star review on 21st January 2025

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Posted 1 year ago

“DoorDash is terrible my order got cancelled 3 times and they would not give me a refund to my card the screwed me over on $18.05 cents I’m very unhappy and I lost my money because they will not deliver anything else to me”

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Posted 1 year ago

“These peopl Told me they are working to approve the system I could nt do nothing about someone taking my car also they said they couldn't do nothing about they just let someone take my car”

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Posted 1 year ago

“They are adding a significant amount of extra $ to the subtotal that is unaccounted for. Simply doesn't add up at all. Customer service is a complete joke and totally useless. Have not idea how I'll get my money back that they stole and now am wondering how many times previously they've done this.”

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Posted 1 year ago

“Very poor customer service. Customer service rep hung up on me and did not resolve my issues.”

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Posted 1 year ago

“They did not deliver my order and had to fight dozen of rude employees, they are unhelpful. I finally had to call my bank to stop payment. I told them dam them and they thought dam was a bad word. I wrote the restaurant complaint department and finally send an email to their corporate office. Don’t use them.”

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Posted 1 year ago

“How is this useless business in existence? Misleading delivery times: the express delivery option adds more to the fees and does not reduce delivery time. The call center lies about where the driver is when I can see on my screen that the delivery will take around 2 hours.”

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Posted 1 year ago

“DoorDash you are wrong! Shame on you. I had money billed to my debit card and I had to hunt down how to dispute it because there is NO option on the app. No order showed but I had a charge that said it was in a completely different city 8 hours away from me!! Nothing was ordered but you charged me. That makes me think it was on DoorDash and not someone using my info.. I told the associate on the phone when I finally got through after having to call again after being on hold for an hour!! I asked if I could be compensated with a gift card because I am disabled on fixed income and when they took that money from my bank account it overdraft my account because I barely get by. I haven't ordered from DoorDash in months because I can't afford it. They told me they don't do anything like that and to contact my bank. It's on YOU DOORDASH!”

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Posted 1 year ago

“Worst company ever. Almost overcharged my card, lied to me multiple times, and horrible customer service. Do not I repeat do not use this service”

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Posted 1 year ago

“3 times now i have been grossly overcharged after it processed with my bank, i reached out to support and was basically told tough luck, thankfully my bank is awesome and helped me but be careful. i had an $18 they charge $38 for, a $16 one that was $40, and a canceled order they charged $59 instead of cancelling it. watch your totals!”

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Posted 1 year ago

“My debit card information was stolen twice by Dashers in Lincoln Nebraska and Doordash has done nothing to resolve the problem. I received no refunds for fraudulent charges, the customer service email is deactivated and the call center does nothing but repeatedly say that the charges are yours, even if you are in another city entirely. I have had to get two new debit cards because of this and Doordash refuses to do anything about it.”

DoorDash 1 star review on 20th January 2025

Helpful Report

Posted 1 year ago

“If your driver steals, doesn't follow directions, and we give money and tips away to do so. Expect more canceled dash passes and less consumers. My home and office! Refuse to allow you to speak to management. No corporate nunber or email. Customer service in another country. No thank you!”

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Posted 1 year ago

“The prices are way too high I can’t afford”

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Posted 1 year ago

“Poor service from doordash. the store delivered the incorrect item - a regular salad rather than a kale salad. Doordash refused to reimburse me immediately and stated that they would review the matter and get back to me with an hour. The never got back to me and when I called today, they said that they denied the refund. Today, I ordered from the same store - Busboys and poets - and did not get the Hot Chocolate that I ordered and paid for. Doordash claims that it can't process the refund, but will review the matter and get back to me within an hour. Will it deny to refund me? Is this legal? I paid for certain items and in one case, got the wrong item, and in another case, did not get the item at all, and doordash refuses to reimburse me.”

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Posted 1 year ago

“This is the worst. I understand people do this side hustle but to not speak English how do u really want us to communicate with the delivery person. That is not fair to us. The need to speak English. They call us asking where we live and don't speak English is that my fault being the customer. I will not be using door dash anymore. Every person I got so far don't speak English and I tip very well.”

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Posted 1 year ago

“At least 6 times I have waited for over an hour and a half just to have it cancelled. Another 3 times I never got my food and they refused to give me - refund so I’ve lost $80. Absolutely awful service!! I refuse to use DoorDash and I will now cancel any online order that uses DoorDash. So sick of wasting time and money”

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Posted 1 year ago

“doordash couldn't bring me a firehouse subs french dip because doordash didn't have it on their menu even though firehouse subs has it on theirs. I'm very disappointed in them for not updating their menu”

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Posted 1 year ago

“I have used Doordash for many years and have spent a lot of money ordering food through Doordash. Last night I placed and order through Doordash from Halal Wokwok. I ordered brussel sprouts that were supposed to be roasted brussel sprouts with sesame seeds and spices. It looked really good on the Halal website. I never received them. Instead I received four square breaded things that were tasteless and I have no idea what they were because nothing like is on the Halal website resembling what I received. I threw them away. I paid $7.00 for this item. Doordash only gave me a credit of $5.48 even after I escalated my complaint. Also I ordered jalapeno poppers because the Halal website showed a basket of about 14 jalapeno poppers with white cream cheese inside. There was an ad next to this item on Doordash saying how this item is 70 percent less than other restaurants for jalapeno poppers. I received 6 tiny jalapeno poppers with yellow cheese inside. Doordash has not even responded about this complaint. This is false advertising. I regret that I am going to cancel my Doordash membership as I refuse to be treated this way after spending tons of money there for many years. Plus Doordash does not have a very good delivery system. They often put hot food in with cold food. They do not have their drivers use thermal bags or any way to keep hot food hot and cold food cold. We often get food that is the wrong temperature. We have to heat up hot food that is not hot. They do not offer very good deals for discounts in general. They do not offer anything to regular, loyal, long term customers who spend a lot of money ordering through Doordash. I saved a copy of what the Halal menu shows for the Brussel Sprouts and they call it Edamame Falafel (6) Roasted Brussels sprouts, seasoned with sesame seeds and spices. I just noticed that the (6) is there and just like the jalapenos it shows a lot of brussel sprouts, more than 6. I forgot to take a photo of the jalapeno poppers before I at two of the six.”

DoorDash 1 star review on 19th January 2025

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Posted 1 year ago

“This happened on 1/17/2025. We work from home and ordered DoorDash, it was a bundle of boba pub and angry chickz. I was on a work call when the Dasher attempted to call, I gave my phone to my roommate and she went outside and called the Dasher back. When she came back inside she said that he gave the food to someone else. I was off my work call and went to some of the usual apartments that share our apartment number in an attempt to find our order. After failing we went through the app in an attempt to get our money back and they gave us the money back for the boba and not for what we spent on Angry Chickz. We called and explained the situation and even told them that I reordered the same delivery, they said they can submit a rebuttal and that's the best they can offer. After 10 min received an email stating it was rejected again. We called back DoorDash's customer service and we offered camera footage that shows we never received our order and instead shows my roommate standing outside on the phone with the dasher in which he tells her he already "gave it to her", which the order wasn't marked as delivered till 5 min after the call. They refused to help and said after their "investigation"( which we assume was only asking their Dasher) they decided not to refund us for our undelivered order. The service Rep offered to report the Dasher and may "suspend or even fire" Dasher, in which I said how would that make any sense that you would punish someone for not delivering an order but not so anything for the customer affected. They reiterated that their was nothing left for them to do. So They left me out 50+ dollars and tip for an order I never received and said that there's no way for them to help me and won't put in another rebuttal request.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews