DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,543 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could I would not give you one star, your service sucks, you are always late and I am sir 1.5 hours later it will be cold, never again..”

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Posted 2 years ago

“Constant problems with this company. They get my order right about 10% of the time. They refuse to reimburse for items they do not deliver. Not worth the trouble.”

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Posted 2 years ago

“Missing items and missing order. Customer support is terrible. Can't do anything to help. Need to use alternative services and put door dash out of business”

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Posted 2 years ago

“3 hours and no dasher assigned to deliver my order”

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Posted 2 years ago

“Lmfao customer service cant even do there jobs had the hotel where my wallet got left at try to use the card after we verified its still there and shut the card off 8 days later they try to use my card and its declined thankfully. But their customer service ppl werent very helpful and they didnt get their supervisor to call back after i said i wanted to talk to the supervisor. Makes me laugh to think someone can try to use your card and they cant or wont tell you where it was attempted to be used bunch of fraudulent ppl working at door dash”

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Posted 2 years ago

“I'd give no stars or minus stars if that was an option. Beware Winter Haven, Florida! We ordered 2 meals from Red Lobster and gave explicit instructions about the delivery, which included ringing the doorbell. When the delivery window passed, we contacted DoorDash to find out why/where our delivery was. The driver did not follow any of the instructions, had left it at the wrong door, had not made sure the order picked up from Red Lobster was complete and accurate, and then--when he failed to deliver the complete meal--refused to reimburse us for the missing items! DO NOT USE THIS VENDOR!”

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Posted 2 years ago

“I always have problems with doordash , if I don’t receive my order I have missing items or they’re late with my order . I’m very annoyed today to the fact I gave it another chance and didn’t get my order once again, I will not be using doordash again irresponsible people.”

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Posted 2 years ago

“Hello! Thank you for reaching out to DoorDash Service. To better assist you with your inquiry, please see the available options below: Customers: Self-Help is available in the app or on the DoorDash website to immediately resolve your delivery-related issues Click here to speak with an agent Dashers, click here Merchants, click here You can also check out the DoorDash Help Center for answers to commonly asked questions. *Note: Please do not reply to this email, as email replies are not monitored. Best, DoorDash Support Please contact me. Ur telephone service is awful. No one can tell me why I got kicked off of door dash after I was given a credit for being charged for a canceled order.”

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Posted 2 years ago

“Worseeeeeeeeeee serviceee ever!!!!!! Driver took the food never delivered !!!!!!!!!!!!!!! Dooordash needs to take action !!! Uselesssss !!!”

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Posted 2 years ago

“The driver picked up my food at 6:30 PM and the restaurant is only 15 minutes away from my house and it says delivery estimate 7:30 PM we were following him on the map and it looked like he was driving around in circles so at 7:00 PM I canceled my order DoorDash tried to call the driver and would not answer his phone. Don’t order and have DoorDash deliver it horrible company horrible never gonna order again ever”

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Posted 2 years ago

“Charged $46.84 for an order I never received & they won’t refund my $$. I won’t be using them anymore!”

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Posted 2 years ago

“Terrible company. They would not help with a wrong order and said their terms and use allow them to not exchange, offer credit or a refund all all. Scam of a company and add 50% on top of all orders and that’s how they make their money.”

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Posted 2 years ago

“Consistently pushing delivery times out. Expect over an hour wait for something you could go pick up yourself and be back within 15 minutes. Overpriced for poor delivery. Don't do this, just get it yourself if you want to eat warm food on time.”

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Posted 2 years ago

“Drivers will steal your food!!”

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Posted 2 years ago

“They are the worst if something goes wrong. Don't expect a shred of customer support from Doordash.”

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Posted 2 years ago

“He did not delivered the food in the right adress and the costumer service was horrific”

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Posted 2 years ago

“Recently decided to use DoorDash while I was away, I ordered x2 6 packs of beer to my room. Upon meeting the doordasher down stairs his phone camera was coming up blurry when he was trying to get a picture of my ID, for this reason it came up invalid and he couldn’t hand over the goods, I showed him through my phone that I was on my app refreshed my ID etc and he knew that it was valid he just couldn’t get his phone to work, he told me to contact customer support for a refund which I did only to be told I’m not getting a refund! I could not believe how in helpful support was, I sent a picture of my ID through to support and they still wouldn’t assist. On my first call to support the lady actually hung the phone up on me and I’m down nearly $50. Absolutely terrible service would not recommend and will never use again”

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Posted 2 years ago

“Worst customer service I’ve ever experienced. I basically solved my own issue they didn’t do anything for me. Couldn’t cancel my order, couldn’t process refund over the phone it had to be done after the phone call???? Huh??? Spoke over me when I was speaking. Didn’t listen to anything I said. This company won’t last. Bankruptcy is coming soon. No way they can stay afloat for much longer with employees like the ones I spoke with. I already posted on social media about this but wanted to also share my review here. I will NEVER order from door dash ever again. I am going to go off on a smear campaign whenever anyone brings up door dash. My company who I work for will not be using you anymore for delivery services either.”

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Posted 2 years ago

“My grandson has this app and uses it all the time. He used it around 230pm on 9-14-2023, ordered Taco Bell placed his order and realized it was going to an address he wasn’t at so he cancelled it (less than 5minutes later) only to be told can’t refund your money!! Really!! He is 15 and works for his money and all ya had to do was change the address!! Wow!!”

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Posted 2 years ago

“Door dash is the worse delivery company they stole people money .. I have more than one experience with their drivers they never bring my food and I give them proof and they still stay with my money that’s why I call a lawyer because is unfair that I work hard for my money and this companies steal from you ..I do not recommend this app to nobody they are a bunch of thieves with money🤮”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,543 reviews