DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice this morning I ordered breakfast from a favorite restaurant using DoorDash. Each time, about 5 minutes before scheduled delivery, I received a message my order had been canceled because my “Dasher” had an unexpected occurrence. The messages said a refund would be issued to my credit card. Door Dash provides no phone number to call for more information, so I called the restaurant. They had received and prepared my order both times and the “Dasher” had left the restaurant with my breakfast. Well, the only explanation, according to the restaurant manager, is a common occurrence: the “Dasher” decided to eat my breakfast instead of delivering. The manager said he was sorry but he couldn’t accept another breakfast order for me today because he can’t keep giving away free breakfasts - apparently the restaurant suffers the loss when “Dashers” steal the food order. I will NEVER use DoorDash again.”

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Posted 2 years ago

“Repeatedly my orders are changed from original order. I am being scammed. I order 2 of something they bring one and charge me for 2. The drivers don't care and the customer service tries to convince you what you did not order. DO NOT USE THIS SERVICE! ITS A SCAM.”

Helpful Report

Posted 2 years ago

“DoorDash does not care about customers. I did an order 3 weeks ago and still have not heard back from this specialized team they talk of. Because their dasher did not know how to do the order correctly I did not receive my order nor my refund. I have spoke with 4 different people all them say the special team will get back in 12 hours nobody has got back to me. So now I refuse to order anything else until I receive my refund. I use Uber because Uber actually cares about their people.”

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Posted 2 years ago

“The worst company on earth. Specially for Doordash DRIVERS.”

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Posted 2 years ago

“Can’t figure out how to close a gate. Next time my dogs get out I will send the bill to door dash…”

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Posted 2 years ago

“Trying to order from Longhorn Steakhouse. For hours the message is that my request is being worked on. Then redirected to another website that for a very small fee will look into it. Ordered from Uber Eats, no scams.”

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Posted 2 years ago

“My order was canceled at the last minute because KFC didn't have items i ordered. I was told it would take 3-5 business days to get a return and that's becoming a trend with them.”

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Posted 2 years ago

“The restaurant put the wrong order in the bag with my order receipt on it. Door dash was of no help at all. Said it would take 12 hours for them to investigate...meanwhile I have 4 people here with no dinner tonight. This is horrible service. Doordash should realise that there will be order errors and have a better way of resolving issues. The restaurant was at fault but without a way to fix things what's the point. Doordash got my money and they obviously do not care if I got my order. I will never use them again.”

Helpful Report

Posted 2 years ago

“As a dasher you don't know where the delivery is and it's almost always not worth the travel. Drove almost 25 min for 6 dollar pay. Should be ashamed of yourself. Gas prices are ridiculous”

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Posted 2 years ago

“I'm a driver who is now switching to Uber eats because of the 100 deliveries on the last 30 days requirement in order to Dash Now anytime. The new shop n go orders take up time of my time and it's not fair to keep the 100 delivery requirement. Uber let's me deliver anytime with zero requirements.”

Helpful Report

Posted 2 years ago

“I placed an order from Subway. The Door Dash driver needed a little help finding the location. I only speak English. The driver didn't speak one word of English. Consequently, we could not communicate. He finally gave up and I wasted $17 and I guess he ate the food. This was in the Houston area. I have decided that next time, in the special instructions, I will say I only speak English and if they don't have a driver that also speaks English to cancel my order.”

Helpful Report

Posted 2 years ago

“I was looking for a specific vitamin which is sold out everywhere and when it googled the item doordash came up right away saying it can be delivered today (May 9). I noticed my bank offered dashpass which i signed up for. There was also a coupon code for 40% off if I spent a minimum so I added 1 more item to my cart. The total was $40.91 with tip. I placed my order. It came within 30 min.. however they brought the wrong vitamin and charged me $68.50 + $5.54 which is $74.04 almost double what I agreed to pay. I called them immediately and they told me don't worry about the $74 charge and they will refund me. No refund was received or any communication so I called again May 14 and sent then screenshot, still no refund received. Then called again yesterday May 22, still nothing. Do not order from this company”

Helpful Report

Posted 2 years ago

“My order was supposed to be here 10 minutes ago. Now the ETA is 25 min delayed and I cannot cancel. Beware of these people. I have to go to bed so now i have to pay for nothing. I tried to cancel the order when I saw it would not arrive on time but they said they couldn't.”

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Posted 2 years ago

“I wish I could give them a zero. My son order through door dash and the dasher picked up the order and stole it. We called door dash who stated that the dasher was not at fault and they would not issue a credit. We informed them that we spoke with the restaurant mango confirmed that the order had been picked up by the dasher and then canceled “stolen”. The customer service representative was very insensitive, unapologetic and inconsiderate and had the nerves to hang up in my face! I will never order from them again! All around the board UNPROFESSIONAL!”

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Posted 2 years ago

“customer support lacks very badly. communication is zero, returns and refunds progress in non existent”

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Posted 2 years ago

“Are you kidding me right now???”

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Posted 2 years ago

“Door Dash took $9.99 plus 96.00 in addition to the 17.00 for my order! Of course it was my fault according to the rude customer service worker! I want others to watch your account after you order with DoorDash. I was promised a refund of the 96.00 and the 9.99. Within 5-7 business days! This was done without my permission, why am I being punished for your mistake DoorDash! I’m going to my bank tomorrow and have them help me get my money back!”

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Posted 2 years ago

“If I could leave zero stars I would. Do not use DoorDash. If they deliver food to the wrong address, they will tell you there is nothing that they can do. No refund no remaking your order and getting it to you nothing. Do not I repeat do not use DoorDash.”

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Posted 2 years ago

“Credit card fraud and useless customer service that is outsourced to whatever country will cost them the least. Stop promoting laziness and go bankrupt already.”

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Posted 2 years ago

“I was given the wrong 2 liter pop and the driver did not knock on my door... Just dropped the food on my porch. It is very enjoying when you take the time to tip well and they don't even try to reach out when your order is wrong.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews