DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,395 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent my order to a chain restaurant a town away rather than the one down the road. A dasher wouldn't pick it up and they refused to refund my money or do anything about it. I got a horrible customer service messaging service that kept saying they wouldn't do anything until my order was delivered. Which it never came.”

Helpful Report

Posted 1 year ago

“Nothing but trouble with DoorDash. Drivers are terrible. Orders are constantly wrong and arriving late. It can’t be that hard to make sure the proper name is on the order prior to leaving the restaurant. I order to hotels often, they are always leaving the orders at the wrong room. For the amount they charge in fees and everything else, you would expect better service. Save your money. I won’t be using them again.”

Helpful Report

Posted 1 year ago

“Claudia G in Odessa, Tx stole my food She sat in the parking lot for 20 minutes said car was not starting. Then I offered to go get my food from her. All of sudden her car works. She drives to a house nowhere near mine and sits there for another 15 minutes. I get a text how does she enter my house. I told her you are not at my house and screen shot the tracker map. She continues to sit there. Then drives off after 10 more minutes. I call door dash to complain which they said we can cancel and so refund. But she was slowly making her way to my neighborhood. The cancellation goes through as she passes my street. I call her she plays she hangs up on me then turns phone off. Claudia got free food on me tonight. Door dash doesn't fire people or correct behavior they just block them from ever delivering to me again. So Claudia can go on to steal more food!!!!!”

Helpful Report

Posted 1 year ago

“Everytime I order something either something is missing or the order gets delivered to a complete different area that's not applicable to my actual location so I basically get my money stolen because the way door dash does their refund is ridiculous and unhelpful”

Helpful Report

Posted 1 year ago

“I ordered mcdonalds today around 140pm, when the food came we opened the bag and to see I'm missing items from my order, missing a big mac sandwich and 2 orders of fries. I clicked the help and it told me I wasn't eligible for a refund. So I called mcdonalds and they tell me to call door dash. So I called customer service and spoke to Ferrah at 227pm, she tells me with out letting me finish my sentence that I'm not eligible for a refund, so I tried to ask if they can redeliver the items, she cuts me off again saying that I'm not eligible, now I tried to be nice but she was rude cutting me off. So I asked her why she said I'm blocked because I had refunds before, ok so when a restaurant don't give you your items, or gives you the wrong items am I not supposed to report it, it is my money on the line here. She was so dismissive, I told her I wanted to speak to a supervisor and she tells me that there is not supervisor, how is there no supervisor? And she insisted on telling me that I can speak to whoever because they are going to tell me the same thing. This is the second time my order got messed up and door dash won't help. Farah was rude, not caring, no customer service skills, and basically making me feel I'm not a value customer when I used door dash alot, she didn't even try to calm me down, she just kept going at it, I'm very disappointed in how door dash works, and that there is no supervisor around and how customer service can behave like that. I left being a ubereats customer because door dash had better prices and were good. Nope Farah and the fact door dash kept my money twice is the reason. For this bad review, which I'll leave everywhere again and again, because I feel I shouldn't had been treated like this. And this sucks when I really did like using doordash”

Helpful Report

Posted 1 year ago

“Do not become a dasher. I signed up to deliver in March and they still haven't delivered my pay card almost a month later. Support is worse than an internet provider- I have been hung up on multiple times today”

Helpful Report

Posted 1 year ago

“I’m tired of missing items via DoorDash. Recently ordered 4 items driver delivers one. I tried to refuse the order but he doesn’t speak English. This is a real problem. He used google translate to tell me he had a code for a pick up box. I know when I enter the code it says in English don’t forget to ask for your sides & drinks. When calling services they offer 50% off for a meal your family can no longer eat. This never happened on a previous wrong order. company training is nonexistent as well as lousy customer support.”

Helpful Report

Posted 1 year ago

“https://lynndoss.com Dashers can keep track of all their deliveries and more with this fantastic software. It also features a built-in MP3 player where they can upload their music and create playlists. It's a web page powered by PHP, JavaScript, Ajax, jQuery, CSS, and HTML, allowing for a seamless switch between log book and music player with just a simple icon tap. This makes a great log book for many catering services etc.”

DoorDash 5 star review on 20th April 2024

Helpful Report

Posted 1 year ago

“Sorry but I want be using there services again. I was charged for a delivery that was taken to another house. When called about the service they said they had to do an investigation and ended up being they could do nothing after we sent video and all the information. Sorry Door Dash we won’t be coming back……”

Helpful Report

Posted 1 year ago

“On April 19th I ordered from doordash I got my order was missing two items when I complained about it they said they would refund certain amount of it but it wasn't enough to cover the cost that I spent I tried calling my driver as soon as I noticed it but she would not answer the call I lost about $8 on the deal doordash doesn't care do not use them they will cheat you.”

Helpful Report

Posted 1 year ago

“Created an account for my business and Ordered $50 worth of food and part of my order was missing. Reached out to DoorDash and was told that there was nothing they could do about my missing item. At this point I’ll just delete the account and not use the services again.”

Helpful Report

Posted 1 year ago

“The worst service I made my first order and the place was closed when I arrived to pick up my order I tried to cancel the order but the application told me that if I canceled the order they would not return my money so I waited a little longer to make a clarification I did it and the result was against me they did not return the money nor did I receive the order, I asked for another clarification in the help chat and they continued to deny, a terrible service”

Helpful Report

Posted 1 year ago

“Terrible experience , fraud company. Never use it. I wish I could give negative 5 days”

Helpful Report

Posted 1 year ago

“Two accurate delivery too my hospital room and one 8 dollar delivery left at main floor reception. Messagedv customer support and asked for the prepaid tip to be credited . Just the tip in aspirin of unneeded largesseCS rep credit entire order . I expect to be listened too especially when I contact the next level of complaint . I canceled account as I don't need the aggravation.”

Helpful Report

Posted 1 year ago

“We didn't receive our order since it was delivered to another address. Door dash refused to refund us since the order was completed. Someone else enjoyed our food. What annoyed me was the company didn't believe me. I requested a manager to contact me. Most door dash drivers take a picture when they deliver the food which I will request. I will never use door dash again.”

Helpful Report

Posted 1 year ago

“Worst company ever. They cheat their drivers as a business model. And lie about every single thing they can lie about. Average 20 /hr lies... new wait time feature, All lies. It's really terrible. If a dasher union could some how form they would be in for it”

Helpful Report

Posted 1 year ago

“Customer service representatives are very cheeky and unprofessional And on top off all of that, you still end up being un helped”

Helpful Report

Posted 1 year ago

“ON the 14th of April I placed an order with Dairy Queen. I had 2 items missing from my order. Door Dash gave me a credit of $7.52, but both items total $22.70 before tax. I got no explanation why I did not receive the total credit and when I inquired as to why I am told the case is closed. I do not understand why I cannot at least get an explanation why I only got a credit for only a third.”

Helpful Report

Posted 1 year ago

“Charged me $5.85+ tax for guacamole and chips, DIDN'T DELIVER THEM AND ONLY OFFERED A $1.80 CREDIT!!! WHAT A RIPOFF!! i WILL REMEMBER AND TELL EVERYONE I CAN HOW THEY STOLE MY MONEY!!!”

Helpful Report

Posted 1 year ago

“Fired an employee over something that happened over 2 YEARS ago that was never an issue when they seen it in said employees records before.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,395 reviews