DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was placed at the wrong apartment, so never recieved my food and never refunded my money after calling numerous times. HORRIBLE bussiness practices, should not be charged for food that I did not get!”

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Posted 2 years ago

“Bad experience with food delivery, cold food, expensive fees. Not worth it unless you are unable to get it yourself. Customer service chat, rude, short responses and will close the chat after you ask for a supervisor. They refuse to allow you to cancel or remove your credit card information. Wouldn't recommend you give them your info.”

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Posted 2 years ago

“Shocking! Terrible! Will never use again! The agent and our dasher deserve to be fired”

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Posted 2 years ago

“To many times it has taken literally 45 - 90 mins before I get my food after they pick it up from the restaurant, even though I live less than a mile from the restaurant. The food ends up being ice cold. I had several people literally drive by my house with my food to the other side of town where they make several stops and then eventually make their way back to me. All I can guess is DoorDash scrapes the bottom of the barrel finding people to work for them.”

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Posted 2 years ago

“This review page is a joke. Door Dash is a joke . Not all the workers but door dash is flooded with a bunch of thieves with little to no consequences to company or drivers . It should be shut down.”

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Posted 2 years ago

“Delivery driver delivered my food order to the wrong house on April 26, 2024. Soon as my tacking said delivered and I'm standing in the door, seeing no car pull up. I instantly call Door Dash help line, who tried calling driver who didn't answer. My food plus delivery fee, plus service fee, plus taxes and plus tip totaled $85.17. Here it is May 24, 2024, after 4 calls to costumer service and a call back from and supervisor, still no refund! 👀”

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Posted 2 years ago

“I'm hungry 😲 First I tried to order they charged me for Doorpass leaving no money for food. I tried to order again they take my money tell me it's a problem with the driver and I will be pay in 3 to 7 days. Now I have no money and no food. I was told I can't have credit either. I'm not mad I'm sad for not walking to the market. I'm disappointed This should be against the law.”

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Posted 2 years ago

“Your stinking app had my order delivered in Kentucky while I am in Florida... Your app doesn't have the ability to track the phone that places the orders?? Crooks refunded 28$ of 114$ order... bunch of damned thieves!!”

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Posted 2 years ago

“The company has no accountability. There is no phone number to talk to a human and chatters hang up on customers.”

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Posted 2 years ago

“Driver never showed up from the restaurant 3 miles away. Cust support claims the restaurant gave wrong address. However, I ordered through the resturant app and they confirmed all the correct info on the receipt given to the driver. I order once a week from the same place and NEVER had this ridiculous issue. Customer service refused to help and blamed the restaurant. The restaurant said door dash needs to credit. Their fees and delivery fees make my $13 fruit bowl over $30! I can't leave to pick up my food.”

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Posted 2 years ago

“I wish they would stop taking money off all my cards when I don't even have a account with they ass an when u call them they act like they don't understand when u ask for a supervisor they just keep hanging up in ya face an wanna act like they helped u when they never did I want my money back y'all keep taking $10 a day from 3 different cards of mine”

Helpful Report

Posted 2 years ago

“I waited 2 hrs when restaurant finally told me they were having problems with dashers even coming let alone delivering the food. They heard other complaints before mine. My pizza never came and dasher must have used an old Pix they had of my front step. I order from this place frequently. I never got what was in pix. I reordered 2 hrs later with UberEats and had my order in 25 min. I RECOMMEND AGAINST DOORDASH!!! I now have to fight the $45 some odd dollars they charged me on my cc. They did refund the dashers fee only $6-7. I’ve deleted the app. Go to diff restaurant or use Uber Eats. More available drivers and reliable!!!!”

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Posted 2 years ago

“Just placing orders and Dashers ignoring them until the store closes. I mean hours before they close it's like they only want to go to certain places”

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Posted 2 years ago

“Have been using doordash for years. Recently 90% of my orders are wrong or never show up. I'd give them 0 stars at this point if it was an option. Do yourself a favor and try a different service. Doordash is HORRIBLE!”

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Posted 2 years ago

“I used to really like using Door Dash until recently. I have had some bad experiences over the last coupe of months. Put an order in and had 3 different dashers rotate through for my order with no explinatiom, until 1 finally called and told me the restaurant wasn't accepting doordash orders anymore. Tried ordering from different places and I wasn't able to for some reason. Just tonight, a whole order was missed. I know the restaurant and the dashers are both responsible for checking that all the food is there. After this review, I am deleting my Doordash app and will not be using it again! Waste of my time and money for all the trouble I've had to deal with lately.”

Helpful Report

Posted 2 years ago

“My dash was reassigned and my completion rate dropped to 99% because my dash was reassigned due to my sitting too long at a red light. I can not turn left on red and was penalized for not violating traffic laws.”

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Posted 2 years ago

“Trash app!! Half the time I don’t get the right order or they send my pick up orders to restaurant far from my address and when you complain they act as if it’s your fault. Not to mention the cold foods”

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Posted 2 years ago

“I placed an order for a Cobb salad thru a restaurant. I'm allergic to avocado and cheese so I requested no avocado or blue cheese crumble on the salad. When I went to place my order I received a note that stated something went wrong and to retry my order. I did tge order again and it went thru. When the salad arrived it had both the avocado and blue cheese crumble on it. As I'm allergic to I couldn't eat the salad. I calle door dash customer service, and was told there was nothing they could do about it because they didn't see my order details on their side. I asked for a refund because I had to throw my $12.00 salad away as the representative told me no, there is nothing she can do about it. I don't think I'll be using door dash any more.”

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Posted 2 years ago

“Garbage land. Didn’t come with my order yet took the money.”

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Posted 2 years ago

“I had no idea that by placing a pick up order with Winn Dixie I was actually going to have a Door Dash driver doing the shopping! Horrible experience! Instead of 4 bananas, I got 4 BUNCHES of bananas! Instead of 4 32oz containers of Almond Milk (4/$5.00) I received 4 64oz containers that cost $15.59! My Special K Red Berries cereal should have been BOGO but I was charged for both boxes. Yes, I double-checked what I had ordered and there were no mistakes on my part. Some items were not available but my order was more than it would have been with those items. When I called my local Winn Dixie, I was told they have no control over what the drivers choose (In face, the cashier questioned the driver about the 4 bunches of bananas & the driver insisted that the order said "4.") Never, never again. I went to the Door Dash site but couldn't find any way to contact them so this is the best I could do. I hope that I save other customers from having such a horrible experience!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews