DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,823 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one ridiculous service. I had the office order Lunch today and of course we never got it and I also have to wait 5 to 7 days for my refund. Which the order was over $70 RUN FROM DOORDASH!!”

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Posted 2 years ago

“There was a restaurant that had gone out of business as an option. I ordered from there and the driver called to let me know there isn't a restaurant there it has closed and cancelled my order. I need to wait 3-5 days for my money back and 3 people in the company refused to give me a credit so I could eat lunch that day! I cancelled my subscription and I will bad mouth to anyone who will listen.”

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Posted 2 years ago

“Worst company. Drivers don’t answer the phone. Can’t read instructions and can’t follow instructions giving to them. Will never use DoorDash again and companies shouldn’t use them either.”

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Posted 2 years ago

“Drivers opening bags and stealing food because receipt is on the outside of the bag so they know what u have. Eating out of fries and ordering groceries is the worst.DO NOT USE DOOR DASH And you can't even see the make and model of the car that's coming to deliver its not safe”

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Posted 2 years ago

“Don't use doordash if you believe you will get a refund for missing items as they will deny it especially if it's the first time you use the app. Go with a different company instead like delivereasy theu will follow up properly and actually refund you for missing items.”

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Posted 2 years ago

“DoorDash is not the same they use to be good but now they suck dashers take forever food be cold today was my last time dealing with them I placed a order waited for a hour never came I called them so I can get a refund I will try Uber eats from now on”

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Posted 2 years ago

“The drive let my food in the other place , somebody said , my money will returned at my card , but I still waiting for long timen for my $28 dolares , please I want my money”

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Posted 2 years ago

“Several items were frozen. It was a very warm day. I was told that the window for deliver was at 1:40-1:50pm. I returned home at 1:30 only to find that they had delivered everything at 1:00pm. I thought I was ordering through Aldi, but somehow Doordash managed to wiggle their way into the order. Aldi said it wasn't their problem. Doordash said that since I received everything, just early, they were going to give me a credit of $15 for $30 worth of stuff I had to throw away. They didn't even credit my card, just my Dumbdash account; a service that I will NEVER use again anyway. What a load of @#%@#$#@. i knew I should have checked reviews. Approximately 1.5 stars out of 5. I'll bet that most of the reivews would have given them a 0 if they could. Lousy deliver and lousy customer service. Such a joke.......”

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Posted 2 years ago

“Always cold never delivered to the right house”

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Posted 2 years ago

“This is a merchant of Doordash. Recently we had received twice wrong 1099 tax form. The payee’s name and address weren’t my store name and location. I requested times and still got the wrong one. Wherever I requested something from then, they need our account number and routing number and employee ID. What’s wrong with their administration? Most of the time they don’t solve our requested problem.”

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Posted 2 years ago

“Door dash says the sauce packets the fast food workers neglected to put in the bag is not worth reimbursement. THE FUKING SAUCE MAKES THE MEAL! door dash is trash.”

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Posted 2 years ago

“Using the Doordash for last three years and giving orders every week, the Dasher made a mistake with the order, i happened to give them evidence and first the dasher lied and later he admitted the mistake to support team and still did not refund my amount. They have become so arrogant . They gave me $5 credit for the order that i did not receive. Please keep your credit . Not interested in your service”

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Posted 2 years ago

“Please don't use these guys. I will not use you guys ever again! Go to the restaurant and eat or pick up your order yourselt. It took the driver forever to get here with our order. When the order arrived, the driver didn't have the decency to ring the doorbell. We found our order sitting on the front porch. Unacceptable!! Also, they make you think that you're getting a discount, but, you have to order the food through their website and they charge an upcharge on each item you purchase and an additional delivery fee charge.”

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Posted 2 years ago

“Website is terrible, doesn’t load. Fees are atrocious. I will stop using DoorDash.”

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Posted 2 years ago

“My package from Macy's was delivered to the wrong address. I contacted DoorDash and was told that my package had been delivered, they say they have a picture, but will not share it with me. They say it was delivered to an address with a green door, mine is white. When contacting them the next day I was told that they had corrected the problem with Macy's and I could expect my order today. I was sent two texts from drivers who said they were waiting for my order at Macy's. When I tried to return their calls neither one spoke English. I have no problem with that except that they should have translators with them. I think I have said enough, but you can be assured that I will spread this experience to many Jill Murray”

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Posted 2 years ago

“DON'T USE DOORDASH THE DRIVERS ARE NOT THE BRIGHTEST SPEAK NO ENGLISH AND WILL LEAVE UR FOOD ANYWHERE AND SAY IT WAS DELIVER. USE THEM 2 TIMES AND BOTH TIMES NEVER GOT FOOD. AND THEY WILL NOT REFUND IR MONEY. THEY NEVER RETURN YOUR CALLS EITHER”

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Posted 2 years ago

“It went wrong over and over again. Ended up having to delete the app and close my account. Every time there was a problem with my order all I got was excuses from door dash. If you like getting what you pay for do not use them.”

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Posted 2 years ago

“I just found out that the receipt we get from DoorDash is not a copy of the cash register receipt. I was overcharged for an item by DoorDash but not the store. Where does that overage go if the customer doesn’t notice? I think this has happened before. What’s to stop the drivers from pocketing the difference? This was on a substituted item that was cheaper than what I ordered that I was billed for accurately by the store but not adjusted on the credit card charge from DD. What is going on here? Check your receipts carefully. It took me most of my morning to get a DD agent to listen to my issue instead of trying to blow it off by making it something else. The store understood me perfectly and provided the accurate receipt quickly. It’s not me.”

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Posted 2 years ago

“This company chat support is scum. I placed and received someone else's order. I did not even have the time to check it because the dasher left it in the front driveway! Not even at my front door. My co-worker found the food outside when coming to her shift. I then immediately contacted their chat support and they said they would escalate it and will hear back from them within 12 hours and that I would be refunded. So I placed my order again. Then I waited for their response, but nothing, and then I reached out to chat support again 3 hours later, I finally got an email saying that they would not refund me!! I was like what the hell????? I even provided them with the evidence, but yet they did not refund me! This company is a piece of Shiiiit! They lost a good customer. I am considering filing a lawsuit to teach them a lesson.”

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Posted 2 years ago

“Mu doordash account was hacked feom another state, and doorsash REFUSED to do anything about it. There is about $300 in charges that were all made within 2 hours of each other in Pennsylvania where I do NOT reside and they say it can't be proven as fraud. When I open my app it pin points me in my home state!!!!! The spending pattern and things ordered do NOT match my spending and orders,but they say it's not fraudulent because it came from my account! Trust you me, when/if I get this resolved, I will be deleting my account for good!!!!!!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,823 reviews