DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst outcome imaginable !!!! I had loaded a gift card. ($100) I viewed it in my (haven't used since the pandemic ) account. Ordered food on Mothers Day so I didn't have to cook. Applied the gift card and needed to pay the 19$ balance. . . we ordered extra. I gave them my credit card for the balance. On Monday I checked my credit card and the full amount of the order was pending? So I thought many things but figured they would collect the $100 from door dash and reduce it to the $19. By Wednesday I contacted Door Dash. All they did was tell me tough luck and offered no answers. Oh and On top of that the online chat person told me to try and upload my gift card again as it was not appearing on their side. So I Did! Then was told on the phone if I had NOT done that they could have helped me. NOW, I'm stuck with paying my credit card money, I don't have because I'm a senior , AND have a 100$ credit they told me to now use after the fact to use their thieving service more. NEVER AGAIN !!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“My shake shack order came freezing cold. I had to reheat it in the airfryer. I reached out to doordash the minute I got them, and they told me basically there was nothing they can do. I have been working Mon - Wed and just got a chance to review this decision today and they told me, if you had an issue you should have reached out the minute it happened and ended the chat? I DID REACH OUT THE MINUTE IT HAPPENED. I began another chat and was told the same thing and when I told them the logic in it they did not care! Honestly it’s giving scammers, my first and last time using doordash - STOP SCAMMING PEOPLE. I would advise y’all to use a website that rhymes with stoober jeats next time.”

Helpful Report

Posted 2 years ago

“They are doing legal robbery. Somebody has to tell the police about what they doing. I placed an order and they substitute my order.i put this picture showing that target has the product in stock They charge me and then they cancel so I don’t have my money and the product and customer service insult me. Ladrones”

Helpful Report

Posted 2 years ago

“Doordash driver set my food in a puddle of water in the rain.i hope she gets fired .and DoorDash wouldn't refund my money...my food was soaking wet”

Helpful Report

Posted 2 years ago

“Trash will never use again late with food didn't read the drop off instructions food cold as ice.”

Helpful Report

Posted 2 years ago

“The doordashers just get this job to steal food. Unless I'm getting groceries they will just take your food and lie and say they delivered it. The customer service agents are all over the world and do not care about helping you or solving any issues. I asked them to remove my order pickups from dashers who have stolen my food and they are the ones picking up my next order. And if they don't steal it they'll take a bite. Disgusting behavior I will not be using them anymore and no one should, UberEats & GrubHub it is”

Helpful Report

Posted 2 years ago

“Absolutely disappointed with Doordash. They don't seem to use people that truly care about customer service. Order delivered to another house even though I informed the driver. He simply did not care. He said it was delivered, that he did his job. Does that mean they can deliver anywhere and still say they did their job?! What's the point of having a service like that if the order, even after notification, was not redirected to the requesting address.”

Helpful Report

Posted 2 years ago

“The drive canceled my order 10 minutes before my lunch and when I called for dash they say we don't know why he canceled but there's nothing we can do I paid 100 for the year for door dash pass and this is what I get for supporting this company that quick to take my money but want give it back when there employees make a mistake this is crazy so please use any other service to get your stuff brought to you”

Helpful Report

Posted 2 years ago

“Completely Horrible, point blank! There is no other way to explain it .”

Helpful Report

Posted 2 years ago

“Left meds at completely wrong address - completed it, but then wrote address was in customer file but didn’t exist-that’s because he was on the wrong street. He took a picture of random house and marked it complete. I called his number 8 times and texted 5 times - no response and never answered ! Still no meds and can’t refill without claim and out delivery fee! First time I’ve ever used door and will NEVER use it again!”

Helpful Report

Posted 2 years ago

“Door dash sucks. They substituted items that they were not supposed to substitute they refused to refund my money they charged me over $20 because I have the original receipt from Safeway they suck the app has been removed I will never use them again they ended the chat because supposedly I used abusive language which I did not do not use this service”

Helpful Report

Posted 2 years ago

“Kept on delaying delivery Time, they kept looking for staff to deliver, and finally had to cancel my order. Not sure that I will ever get a refund. So I spent $50+ and received absolutely nothing. I will never waste my time and money with door dash ever again.”

Helpful Report

Posted 2 years ago

“I tried the dash pass garbage but didn't use it enough for it to be useful. after it tried to pull the $10 off my card I tried to cancel it but there was no way to. The only way to get the cancel button to show was to pay the $10 call customer support and have them cancel and refund me. The only other option I was given was to keep my balance on that card below $10 for a month so it would automatically cancel. This was a complete nightmare and I would highly recommend not to try any of their trials anything for dash pass. It's horrible”

Helpful Report

Posted 2 years ago

“SPEND YOUR MONEY WITH GRUBHUB INSTEAD - Their customer service doesn't suck If I could give them zero stars, I would. Food not delivered, delivered wrong, or blatantly sat just outside my neighborhood while waiting 20+ mins on someone else's food. Food has arrived incorrect and inedible more often than not. Customer service is unfortunatley unhelpful, and unempathetic. Don't waste your money. Use GRUBHUB”

Helpful Report

Posted 2 years ago

“Ordered food. Saw dasher pick it up and then spend 40 minutes at another restaurant. Food arrived very cold. Doordash credited Me $11 out of $25 for inedible food. I will never use this rip off service again. Uber eats is much better.”

Helpful Report

Posted 2 years ago

“They don't speak English so they don't say anything on the phone when they call to deliver your order you just have to guess its them and then when you pick up your order he proceeded to yell at me in Spanish when I took my order. Will not be ordering through them again.”

Helpful Report

Posted 2 years ago

“I will never use Door Dash again! I ordered lunch today and the app glitched and they brought me 2 of the same lunch AND charged me for it AND they refuse to refund the money. I asked them to come pick up the duplicate lunch and all they said was "sorry, since it was delivered, we can longer refund your money or offer any compensation." This service isn't cheap so I am stuck with a $50 lunch bill for 1 person 🤬”

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Posted 2 years ago

“1.3 😳 i’m not surprised! The only reason they’re still in business is because we as a society are just really lazy! Myself included ! That’s the only reason we tolerate this sad, poor Service and ridiculous excuses, etc. But I’m definitely going to try Uber eats and delete my DoorDash app. They might be just as bad, but I’m tired of perpetuating this nonsense with DoorDash.”

Helpful Report

Posted 2 years ago

“Decent side hustle- However & this is for the Doordash engineers! Fix your stupid "Acceptance rate" problems & the dispatch errors! My wife and I have been doordashing for 2 years now. We only Dash in one city there is a large tall bridge that goes into another city, "Gig Harbor to Tacoma WA" we are only scheduled in Gig Harbor. I constantly get dispatches to go into Tacoma from Gig Harbor which I refuse every time because the toll bridge is $7 to go across however what does that do to our acceptance rate? I will tell you it continually lowers it and despite multiple multiple calls to doordash out of country reps they can do absolutely nothing except "notate" the complaint. It is so extremely disappointing and frustrating trying to be a good dashers at doing everything we can to stay about 65 or 70% when we continually get screwed on getting jobs into another city which we have to decline which continually lowers our acceptance rate which goes back to the dispatch problem they should be on different cities not joined together because they are NOT together. THIS REVIEW IS BEING DONE IN THE BEGINNING OF MAY 2024. We have noticed significantly but the pay versus mileage has gone down dramatically in the last few months. (What that means for people who don't understand doordash is they will offer you a job, example $10 for 5 Miles then you can accept or decline this job. For the last two months the jobs have been almost consistently horrible $5 for 10 miles $5 for 15 MI $8 for 16 mi completely out of whack considering gas is so high I don't know what the hell has happened since March 2024 or so but to be a door dasher is really pathetic now. I can tell 100% because I do nights drive to 8:00 p.m. or so and I used to be able to make a decent amount of money and now is really flipped. so now I do Uber at the same time as doordash..PLEASE FIX YOUR PROBLEMS DOORDASH. And the other huge problem I have this is massive is the people who want to leave a feedback for a driver without absolutely any recourse whatsoever for the driver. Any imbecile can leave a one or a two which then knocks your driver rating down and when I call a complain cuz I've only had this happened once the doordash rep says there's nothing that they can do about it the customers have the right to leave whatever feedback they want even though I treat everyone the same I text people I call people if I have a problem it should not be right that just any idiot could just leave whatever the feedback they want and as a driver we have absolutely no recourse we just have to take it. That is absolutely not fair and then they won't remove a feedback until somebody leaves 100 feedbacks not 100 calls that you have run but 100 people have to leave feedback in order to have one feedback dropped off and that is wrong also. James...”

Helpful Report

Posted 2 years ago

“Driver took almost an hour for food to arrive from under a kilometer away. Then garlic bread and drink left on doorstep but pizza left behind. Then took 3 phone calls to the driver and 2 phone calls to Sforno before the pizza arrived over 20 minutes later. Luckily Door Dash has refunded some of my bill which is good anyway.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews