DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,824 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,824 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect Delivery order from Little Ceasars. Will not correct so now I have my young grandchildren eating cereal tonight. Will never use door dash again and will let everyone I know not to use also.”

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Posted 2 years ago

“I have no words but this is the worst food delivery ever.”

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Posted 2 years ago

“I ordered something that i never received and they refused a refund. I'll use Urber Eats from now on”

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Posted 2 years ago

“First and last time using DoorDash. Driver delivered incomplete order and did not check for details of condiments. Was not able to reach driver after the delivery to try and reconcile. Ended up having to open a support case with DoorDash.”

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Posted 2 years ago

“This place sucks, customer care is the worse”

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Posted 2 years ago

“Sent order to the wrong location and denied refund”

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Posted 2 years ago

“Ordered from Weiss half of my order was not delivered driver acknowledged it was missing driver called dash wanted to go back to the store fire items they told him no. I called was rudely spoken to and told sorry we will refund anything. Reporting DoorDash to consumer affairs”

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Posted 2 years ago

“DoorDash decided they wanted to charge me $100 for a five dollar watermelon and refused to refund me. This company cannot be trusted. All they do is scam their customers. Save your money and go with Instacart or Ubereat.”

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Posted 2 years ago

“Most times I am please with the service I receive from DoorDash the other times I am really disappointed in their service. I don't mind tipping because they are doing me a service I can't do or don't want to go out to get, but too often the drivers don't look at the receipt placed on the bag to make sure they have what was ordered. I know they can't go inside the bag but the drinks they walk away without and then when questioned they like well let doordash know. On very few occasions the driver will go back to get it, those drivers get an extra tip from me. Too often they in such a hurry to get to the next job they aren't taken a moment to make sure they a straw for a drink or whether a drink is supposed to be included. The misconception that if you have a bag and 1 drink the order is fulfilled, the problem is when there is more than one order in the bag and 2 drinks are supposed to be delivered but only 1 is delivered. If the service is based on tips the people who actually tip should decently should get a better service. My statement is based off of hearing the many stories of no tips offered, I don't agree with that at all even though the restaurants are tacking onto the price of the food for the service to offset what they have to pay doordash, uber etc.”

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Posted 2 years ago

“I ordered del taco through doordash and my order was wrong. Not only did they give me the wrong order, they charged me through my bank account for an order I didn't ask for. I ended up with four shakes instead of two, I was missing two regular fries on top of a deluxe fry, and the first tostada I ate (I only ordered three and ended up with six) had a hair in it. I even sent doordash a picture of it and they still denied my refund. I am going to contact my bank tomorrow for unauthorized charges and I will never use doordash again, not only personally but work wise as well. Their dashers are worthless. At work, I tell them they have three bags and they take one. I'm sorry if this sounds ignorant, being mexican myself, but if you can't speak any English, why do you do this job? Like, 95% of people who order through doordash are white. Anyways, your company and dashers freaking suck and that's putting it nicely, oh the things I would love to say to you are, most likely, not prohibited on here since someone is ALWAYS offended by other peoples opinions. Your company sucks, you don't care about anyone, especially your customers. Here is a picture of the hair that was in my food that you denied my refund for”

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Posted 2 years ago

“WORST IDEA EVER, yea let's let people pay for food and have people steal it. SHUT THESE SERVICES DOWN!!! nothing but theives!! Had my food stolen again!! Do not use them!!”

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Posted 2 years ago

“I just started working for this company. I picked up an order from Subway then had to drive 30 minutes away to deliver it, then had to drive 30 minutes back. So a hour of driving for 7.59. I don’t believe that I will be doing any more dashing. Complete waste of time, money and gas”

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Posted 2 years ago

“Ordered food that was 20 minutes late because the driver picked up another order. Our food was cold. And my delivery time kept getting pushed back, with my food sitting in a random car getting cold. Ridiculous. And Doordash won't even give a partial credit for bad service. I just deleted the app. Never again.”

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Posted 2 years ago

“Don't try and communicate with the driver about missing items of your order. Even though a number is provided to do so nothing will happen if ya try, no one will respond.”

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Posted 2 years ago

“D is that way just remember these people work off of the money. And when you stick them a $4 tip to go by your groceries that are $22 that $4 is not even a tank of gas. They are trying to make a living that's why they do it for you so either you pay them well in a tip. Or get off your lazy ass and do it yourself.”

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Posted 2 years ago

“The delivery driver blamed me for putting the wrong zip code in, which I didn't. I only put street address. And he pretty much wanted me to pick it up. What did the tip I gave him was it for. Still trying to get my money back after I canceled it. Get people that speak English please.”

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Posted 2 years ago

“Seriously bad .. and you cannot get to a representative to help .,my so called delivery yesterday wasn’t.. but suspicious.. cannot use them again ..”too many issues including my security….”

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Posted 2 years ago

“5 of my last 10 orders have had errors. I was supposed to receive two separate credits to my debit card because of errors. Weeks had passed and no credit. I spoke with DoorDash customer service and they advised I was credited and I should call my bank. My bank has no record of credits. DoorDash insists it was credited. I will never order through DoorDash again. It’s too expensive not to get what you pay for and then to get the run around. Very poor service all the way around.”

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Posted 2 years ago

“I never received my order. I was tracking my order and it said it has arrived opened my door and it wasn't there. Called customer support literally 2 minutes later and was told I could not get a refund by a bot. I called customer service 5 times in 4 days in and was told my call was being "accelerated" by all 5 agents. Then I was told that door dash did an investigation and found that I didn't deserve a refund. Even though I Never received my food. It was only $34 but it was the way door dash tried to make it seem as if I was lying about not receiving my food is the point. I literally was robbed”

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Posted 2 years ago

“If I could give less than one star I would, how is doordash connected to a restaurant but yet has no idea of any orders that are being placed”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,824 reviews