DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery drivers eat your food, scum!”

Helpful Report

Posted 2 years ago

“THEY STEAL PEOPLE'S MONEY FROM THEIR CARDS FOR PASSES THEY DIDN'T ASK FOR. THEY LIE SAYING THEY'VE REFUNDED YOU AND REALLY DIDN'T, HAVING YOU WAITING FOR SOMETHING THEY NEVER ISSUED. THEY ARE BY FAR THE WORSE BUSINESS WITH THE WORSE CUSTOMER SERVICE AND THIS COMPANY NEEDS TO BE SUED ALTHOUGH THERE HAS ALREADY BEEN LAWSUITS FILE AGAINST THEM!!!!”

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Posted 2 years ago

“Door dash refused to give me a refund for my order that I didn't receive they are a terrible company”

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Posted 2 years ago

“Payed for my order for Dollar General 59.00 and got nothing I cussed the lady out on the phone after politely telling her I didn’t get my refund and asked to speak to someone who knows a little more about DoorDash refunds she said I wish I could but there is only one other assistant and would refuse to let me speak to them after 30 minutes of me stressing and being 13 weeks pregnant I gave up and called her a money thief and hung up my advise if you are pregnant DO NOT TRUST DOOR DASHERS AT AL!!🤬🤬🤬🤬”

Helpful Report

Posted 2 years ago

“This is not a review about doordash. I am a dasher. To put this as nice as can and to be respectful to all our great customers, I would like to say customers satisfaction is 100 percent the most important thing. Each and every customer should receive there order on time and the order should be complete. That being said as everyone in our country knows gas prices are up substantially. There for food delivery cost go up as well. We all know the drill we have seen our food cost at the grocery store go up because of increased fuel cost. It is no different for food delivery. Food delivery is not a necessity it is a luxury. There for I would ask that if you can not afford that luxury you do not have food delivered. The average cost is 1 dollar a mile and the cost for the drivers time. That cost will be going up as long as gas goes up. It may go to 2 dollars a mile or more. This has nothing to do with doordash drivers. We do not control the price of fuel. That is done by state and federal government. Who you elect in your state and the taxes on fuel your willing to pay. I would just ask that if you can not afford these fuel cost you do not order food to be delivered. If you want a change in these high fuel cost you may want to elect people who do not impose them on you.”

Helpful Report

Posted 2 years ago

“Didn’t receive more than half my order and DoorDash refuses to give me a refund. It was my first time using them and will definitely be my last.”

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Posted 2 years ago

“I got cheated by DoorDash made an order that was never coming so I cancelled, and they offered no refunds. crooked company is not to be treated.”

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Posted 2 years ago

“My order was placed with BWW at 6:10 pm. I was told delivery would be at 7pm. Door dash texted me at 6:45 to say my driver was picking up the food from the restaurant. When it reached 7:10 and still no food I called BWW. After 20 minutes on the phone with them they finally located my food sitting at the front of the store. The manager said the store was busy so the driver left to do 2 other deliveries. By 7:45 pm still no food. I called BWW and they said the food had been picked up. I also tried calling the driver that door dash had assigned but he never picked up his phone. BWW said that I couldn't get a refund or credit from them that I would have to take it up with door dash. I called door dash and told them it was now nearly 8pm and still no food from a 7pm delivery. The person on the phone lied and said the restaurant was making a new order and they were sending someone new to pick it up. They told me there was nothing they could do for me as far as it now being an hour late with the food delivery. When the food finally arrived after 8:10 pm I could see from the tag on the bag that the food had been ordered just after 6 pm and was prepared in 18 minutes. The food was stone cold. No new order! Why did he tell me that lie? Why did it take so long to get my food to me and why didn't door dash offer any customer service? The delivery driver was rude and told me that BWW didn't have the food ready on time. So he also lied to me. He also said that BWW is not his boss so he doesn't have to answer to them. But he should have to answer to a customer who has been waiting over an hour!!”

Helpful Report

Posted 2 years ago

“meal's arrival time pushed out 45 minutes . the dasher was sitting a couple of miles from the restaraunt and never moved. I called the dasher-no speak english and hung up. called doordash guy put me on hold, cancelled the order(i could see it on my computer) then hung up on me.”

Helpful Report

Posted 2 years ago

“Won't give you a refund on wrong food items. I deleted DoorDash a a would rather starve than use them EVER again.”

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Posted 2 years ago

“DoorDash use to be excellent. The last few times have been horrible though. They always seem to forget items and my most recent order they only dropped the drinks off and we didn’t get any of the food. Customer service was horrible and kept calling me then telling me to call this number or that number. Then that person on chat wasn’t helpful at all. I know I’m just one person, but I think I’m done with DoorDash.”

Helpful Report

Posted 2 years ago

“ACME uses this service as one its grocery delivery companies. I have had it! So many times my order has been delivered to the wrong address or not at all. Yesterday took the cake, the door dash driver dropped my groceries off at a clothing store. Acme couldn’t contact the driver or the company. When I tried to get a refund later, my call was answered by a call service in another country. I had to reshop the order. I will not use them again under any circumstances.”

Helpful Report

Posted 2 years ago

“If I could give a negative I would everyone. There deserves a negative, including the drivers who are so inconsiderate. They steal your money and won't show up with your items. Any time in order of yours does happen to show up.It's 3 hours late because the Dasher decided to take a bunch of other orders on after accepting yours when you only live not so far out, so they absolutely don't care.Your products will come back warm or melted.Or already eaten out of It's not like they do anything. When we write these reviews, the customer service is so rude and messed up. They are absolutely no help and honestly. DoorDash does not care about their relationship with customer or their safety. Every restaurant I've used going through DoorDash. I'm going to send an email to asking them to stop using DoorDash.”

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Posted 2 years ago

“Doordash is a crooked operation. The driver delivered to wrong hotel. I was standing outside waiting for him when he sent me pic it was at wrong hotel I immediately contacted him. Didn't answer. Doordash gave me 1/2 refund which didn't cover the price of the food but the driver got his tip! NEVER AGAIN! Based on reviews by others this company is crooked AF. Look at the money they are making off others!”

Helpful Report

Posted 2 years ago

“The last 2 of the 3 times that I ordered On the Border right before they closed my order was delivered to the wrong address. Customer service is completely useless when it comes to helping a customer. The refunds that they claim they issued for no food never showed back up in my account.”

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Posted 2 years ago

“Taking too long, it a joke. You can have my 40$ scammer”

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Posted 2 years ago

“Ordered Doordash(wingstop) and the driver ate my order and delivered the leftovers. Called doordash and even though the picture the driver took clearly shown the opened order and an empty beverage cup they refused to refund or replace the order. A few hours later was contacted by the dasher via text and threatened with violence and had racist insults sent to me. A few hours after that I received a threating email from Doordash stating I was the problem and made the driver feel unsafe. I personally will not do business with this company again as they failed to deliver my food or refund it and threatened me personally via email afterwards.”

Helpful Report

Posted 2 years ago

“I don't know why I keep trying with this company. I just had a dasher not even pass my driveway before turning around and cancelling the order. It had been more than 15 minutes after it was supposed to be delivered and the dasher would not answer the phone calls and even sent me to voicemail. I later looked up the phone number only to find out it was a fake. When I went to leave a complaint, the live chat assistant told me they "couldn't tell me dasher details". I asked what restaurant or date the delivery was to confirm it was the right one and they closed the chat without answering. They only said "rest assured it will not happen again". I bet a million dollars it will absolutely happen again and the driver will continue to "attempt" delivery before cancelling.”

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Posted 2 years ago

“They miss items every single order nobody cares or checks what the heck they are doing. Paying good money should at the VERY LEAST get all of the items you paid for. Cool getting a refund but doesn’t take away from the fact that you will never get all of what you ordered !!!!”

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Posted 2 years ago

“I ordered Lee's famous fried chicken Friday afternoon May 10 2024 I had only eaten the chicken and the cold slaw my tongue started feeling like I had hair in my mouth so I tried trying to scrape it out then I looked in the mirror at my tongue and it was yellow I was shocked there is nothing else that could have turned my tongue yellow but the chicken and slaw. I have ordered this chicken from lees and never had this experience before and I eat his chicken often the only difference was the delivery person it was a illegal immigrants she barely spoke English I now suspect she put something on my food it's known that they don't like Americans they have illegals delivering food that is open and not secured its defiantly not Lee's Chicken that is the problem it's was something the illegal immigrant did to my food you better be careful they have these illegals delivering open container food to you if I get sick I am sueing doordash this will be my last order from doordash.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews