DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,398 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,398 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order via Bob Evans in Breezewood, PA and the order was supposedly cancelled due to it being too far for Door Dash to deliver. The amount was pending for several days on my account and today it went through but was supposedly cancelled at both ends. Be wary of Door Dash. According to the representative at Bob Evans, this happened to another person not long ago. Be cautious and wary.”

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Posted 1 year ago

“I placed a large order 3 days in advance. Door Dash waited until 1 hour before my order was to be delivered to inform me that the order had been cancelled. I called the restaurant directly and they said they were never even contacted by door dash about my order. Very poor customer service and no regards for how their actions affect their customers.”

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Posted 1 year ago

“Never received a complete order, yet DoorDash refuses to refund me. What a crooked scam company. How they make millions and get away with it.”

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Posted 1 year ago

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DoorDash 5 star review on 9th April 2024

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Posted 1 year ago

“I ask people to use my doorbell, specifically I ask ring the doorbell, they don’t have to wait for me to get to the door. I don’t keep my phone on me and they often come when I’m in another room. This garbage of relying on texts is exactly that garbage. Texting is so juvenile and impersonal great if your a 13 year old school girl but not so much for an adult.”

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Posted 1 year ago

“Not sure why I keep trying to drive for this company and exceed their expectations of their OWN goals they set for the drivers when they keep sending you on offers that sabotage your progress. Oxymoron situation here.”

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Posted 1 year ago

“Utterly incompetent. We have had several problems with theft of our food, and the incompetence of their team stole 160 dollars from us. DO NOT USE SAVE YOUR WALLETS”

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Posted 1 year ago

“We want to make the public aware of some bad practices of Doordash! We would like to share our experience! We ordered a meal online from Doordash in Vancouver, Canada on April 5, 2024 & filled the online form with our name, street address, suite number, postal code & phone number. We also checked the box that says “Hand It To Me” & we filled the special instructions section saying "Please buzz our suite number on the intercom located at the entrance to our building & please bring our order to the 20th floor to our suite." We could track the delivery person’s position & saw when he arrived at our building. We waited & waited for a phone call from the delivery guy but nothing happened. My wife then noticed that the tracking information said "Delivered". We looked outside our suite door & nothing was there! We later found out that the delivery person left our order on the ground outside our building to gather all the bugs & germs out there! It was almost impossible to speak with customer service, but we finally spoke with a representative named Mark. He said that there was no suite number or phone number on the form, but that's ridiculous as my wife witnessed me type in all that information! It doesn't make sense that our street address would appear on the form but everything else would go missing! These doordash support people are scamming liars! It seems Doordash has very unreliable communication & doesn't follow through with what they say! The support person named Mark said we would get an email confirmation about a refund within an hour! Nothing ever came! When I called back the next day, I was told our refund was denied! We tried & tried but it seems that Doordash never communicates honestly with their customers! Too bad we can't leave a zero star rating! Terrible Service! We will NEVER use Doordash again & we have told all our friends about this experience! They all said they will not use doordash ever again!”

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Posted 1 year ago

“Horrible for both customers and dashers. Scammers.”

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Posted 1 year ago

“I am expected to pay 17.00 for a icedcoffee that I got three hours late .”

DoorDash 1 star review on 8th April 2024

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Posted 1 year ago

DoorDash 5 star review on 8th April 2024

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Posted 1 year ago

“Absolutely awful. I live in an apartment and DoorDash provides a way to locate. Despite having Geo located several times orders consistently do not arrive. What makes it worse is they say that they do and then it’s an hour plus till any sort of resolution through the help channel.”

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Posted 1 year ago

“Hidden service fee, incompetent customer service, additional deliver fees and tipping fee, Stay Far Away from this Money grabbing App.”

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Posted 1 year ago

“Doordashed charged me a tip without authorization”

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Posted 1 year ago

“The worst customer service I've ever had. Did not get my order, no photo where it was dropped off and customer service denied my refund.”

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Posted 1 year ago

“Never received all items from Little Caesar order. I received a text message that my Dasher, Teffiney, has confirmed that the order was handed to you. First of all, she rung the doorbell and sat my order in a chair. I walked out to try and get her attention, she looked, turned her head and got in her vehicle me and drove off. I texted the number provided to inform her that I never received my 2 liter Pepsi that was also ordered. No response from the driver.”

DoorDash 1 star review on 7th April 2024

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Posted 1 year ago

“My customer service was horrible. Your driver Thomas who delivered from the party city in morrow Georgia. Delivered my items to the wrong address or street . This was for my baby 4th birthday. And when I brought it to his attention he wanted to argue with me. Telling I should have explain how to get there . The information provided was as clear as it could be a baby could have follow it . Then I contacted the store and they told me that door dash could do anything about and I’m supposed to lose my money . I will never order anything else from that store and door dash . That driver need to be fired rude ass. If I could give a zero I would . Now I have to contact my bank for the refund .”

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Posted 1 year ago

“I placed an order from chipotle.it kept saying my payment did not go through, I check my bank statement and DoorDash took $96 from me….now I have to wait 3 days for my money and I still can’t buy anything to eat!”

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Posted 1 year ago

“My first order was canceled after I waited for 40 minutes because "the dasher could not get to the restaurant" what the heck is that. Doordash gratefully gave me expedited service for free. My order took over an hour because dasher delivered other orders my understanding of expedited is that doesn't happen. I canceled service.”

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Posted 1 year ago

“I always order from door dash but have been very dissatisfied with the delivery. I waited one hour to get food that was cold because they are at another restaurant waiting on other customers orders after the food was delivered the driver was mad at my mother because she complained. In the future this must change.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,398 reviews