DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders are wrong on multiple occasions and they pick and choose when they will refund the item you are missing.”

Helpful Report

Posted 2 years ago

“Ordered from Tock n Roll Sushi in Kenner LA. The two rolls ordered were inedible , my adult son called door dash , he got a credit for his, unknowingly he did his through Door Dash. I called the loval place the next day, as the cucumber roll called unpluged that described it as being wrapped in cucumber. Having eaten many rolls as such, I didn’t expect it to have a 12-16 inch of cucumber tough skin and the meat of the cucumber all in one long piece. I choked on it, needing my son to pull it out of my mouth. The restaurant said his mgr was going to call me. I patiently waited a few days, no call. I called again. Again, told, his mgr had to approve refunds. I have rarely if ever asked for food refunds and tip well. I called the restaurant 5x today, again, spike to “Joe” who said, he researched it and found the order and my son’s roll was credited- yet has not appeared on my card now 15 days. He then said, bc it was a 3rd party (DOOR DASH), they would have to refund it , now they say it has been too long, despite me calling the restaurant ROCK N Roll sushi the next day on 5-1-24. .”

Helpful Report

Posted 2 years ago

“I have a dashpass, I tip $10-$15 sometimes $20 depending on where I'm ordering from and recently the orders have been wrong, the drivers don't want to drive to me when i leave the exact spot in the instruction, etc. I drive a big rig and usually park in a good place and make it obvious where i am, today was the exception and I tipped $15 for the inconvenience of having to find me and this B**** refused to drive to me saying she wasn't comfortable with it BUT would WALK it...make it make sense? You want people to tip then get your drivers to read the instructions and follow the instructions which they never do. I do everything i can to make sure people are comfortable delivering to me bc there is fear even for me as a female driver. I always have to send a message or call them to get them over to me. She made it seem like she was close to me but just couldn't find me...she didn't even try, she just sat at the main building... This walk wasn't a short walk. This lot has at least 150-200 parking spots that I had to walk by bc im in the back corner. I wouldn't be mad if I hadn't tipped that amount AND if I hadn't spoken to her when she accepted my order and instructed her where I was. If I wanted to walk to the main building I could have saved myself $15 + the extra charges getting food there. Wth doordash, y'all are just getting worse. Im tired of leaving decent reviews bc im nice and don't want to hurt their ability to make money but gosh dang this is my hard earned money being wasted. I won't even leave a review of it bc im so irritated. The main reason I tip is for the inconvenience of being back here in the big rig section. Hell I was easy to find...back row, far left corner....oh ill WALK it but won't drive it....make it make sense.... I should have just waited by my truck instead of being nice, nothing good ever comes from being nice apparently.”

Helpful Report

Posted 2 years ago

“Let these scammers go out of business already, please warn as many people as you can! I was charged $98 for the membership which was advertised as free. I contacted support and was told I was no longer allowed to use doordash and that my account had been banned. Yet I have no received a refund! Additionally 9/10 orders are incorrect or missing items, then doordash will accuse you of fraud for reporting it! So now it’s my fault the dashers are stealing food or the restaurants can’t get the order right.”

Helpful Report

Posted 2 years ago

“Purchased two gift cards. Cards were not delivered, however my credit card was charged. DoorDash claims no record of the purchases. Credit card clearly indicates DoorDash charges.”

Helpful Report

Posted 2 years ago

“I would give 0 if I could. I placed an order of $75 through Doordash, which never arrived. Doordash refused to refund me and the customer support told me that their team evaluated my case and determined that I am not eligible for compensation. They simply took my money, never delivered my order and refused to pay me back. Their customer support was also terrible. I had to call many times to appeal and they were not helpful at all.”

Helpful Report

Posted 2 years ago

“Horrific! I deleted the app eventually. They should go out of business.”

Helpful Report

Posted 2 years ago

“Depend on this company, use daily. Meals, drug and grocery store deliveries are generally handled well. Delivery people are respectful even though many are unable to communicate in English, it’s ok. Unfortunately, several deliveries have been left outside without alerting us by ringing the doorbell. This seems to have evolved into normal behavior. Our account was set up, doorbell delivery, handed to us. We are invalids, aged 80 and 90 and live on our own. Being alerted that food and other products have been delivered is very important to us and is considered a security risk that we are unwilling to take. Hope this is read and changed.”

Helpful Report

Posted 2 years ago

“I ordered 3 jumbo jacks, 2 nuggets, and 2 fries..my order was over an hour late and when it finally arrived I received a single bag with nuggets and fries only.. all of it was ice cold, the seal on the bag was detached completely and the top was torn where it was previously attached.. and the top was halfway crumbled down halfway. Quite frankly it looked like the bag had been opened and closed.. I'm furious, I ordered this and waited for 2 hours”

Helpful Report

Posted 2 years ago

“I would like to have given zero stars if I could of. Rip off company! Used 5x and 3x everything was so jacked up. They gave only credits, not refunds! Sick amount of money then you are forced to use them again! Despicable company”

Helpful Report

Posted 2 years ago

“My driver never texted to say he's on his way, he also kept half our order. The restaurant said he grabbed all the food items. Beware of Ozzie in camp hill Pa area”

Helpful Report

Posted 2 years ago

“drivers can deliver an opened bag with missing items and you will get the refund for the items but you are scammed out of the tip.”

Helpful Report

Posted 2 years ago

“We will never use door dash again! Christopher brought our order to a home 15 minutes away from where we placed our order. We got a notification letting us know they handed us our delivery. So we called the number that was provided at the bottom of the text and let them know we did not receive our order. We called and called and no one answered. Shortly we got a call back and I answered and Christopher was rude from the second the phone call started and we explained the situation and he hung up the phone once we brought up we were on another line with the place we purchased our food from. Long story short we never got our order and the restaurant did end up refunding us but we will no longer be using door dash again with this happening the 2nd time.”

Helpful Report

Posted 2 years ago

“An order I placed never got to me. The driver called said he was lost. I have hearing loss so I had him talk to my grandson. No food was ever delivered. I have been denied a refund. Therefore even though they say never say never; I will say will never use you again for delivery. Your deliver personal are under paid and under educated on how to do customer service. Working your kinda job is an effort in futility.”

Helpful Report

Posted 2 years ago

“Have used door dash twice now. First time I didn't recieve the right order..contacted door dash and they sent a message saying they went through my history and could not give me a refund?!! I had never contacted them before this. They weren't interested in what I had to say at all. I rang Tim hortons and explained the order was wrong and they were amazing...delivered the correct order themselves and gave us a free coffee. The second time I ordered the delivery driver was late. All the food was stone cold and no response from the delivery driver. I had already left a tip..what a waste of money that was. Will never use door dash again! Wish I had looked through the reviews before I had ordered. Don't waste your money!”

Helpful Report

Posted 2 years ago

“I have never EVER gotten an order correct from Doordash. Will NEVER use then again!”

Helpful Report

Posted 2 years ago

“Doordash is the worst. Customer service is terrible as well as the app and I order directly from a pizza shop website and it ended up being delivered through doordash and they had the wrong address. When the dasher was on the phone with doordash customer service they hung up on their own driver. Never again they're the worst”

Helpful Report

Posted 2 years ago

“I recently ordered a double cheeseburger with everything except onions along other food items from Buffalo Wild Wings but fulfilled by DoorDash. Got the double cheeseburger and found hairs on it. Ew! I contacted Door Dash after contacting Buffalo Wild Wings and I spoke with customer support and explained the issue, she stated that although they delivered the order and I had the Door Dash order number, she wasn't able to give back a refund of the unsanitary item and then placed me back on hold at which point she must have ended the call because the survey came on. I called back and spoke with another representative and that agent explained she was unable to give me a partial refund stating that the card was not on file even though I was able to tip the driver.”

Helpful Report

Posted 2 years ago

“I was trying to order pizza through the app. The pizza was 13.99. I wanted 2. My order, without tip was coming out to 58 bucks. I called the pizza company and placed my order for pickup. It came out to 37 and some change. So that means Doordass was charging me 20 bucks for 2-10 inch pizzas that they do not even make. Disgusting. I will never use there service again. Pay attention to what you order.”

Helpful Report

Posted 2 years ago

“Wow- just learned what everyone else is experiencing. I mean you order an item using door dash then the item is not in stock then they take 7 days to refund your funds. I am blocking DoorDash from my credit accounts after I complete this transaction. Hard to imagine all this time I thought it was a viable option. STAY AWAY from DoorDash unless you think 1 out of 5 is a good rating. Well at least Never Again for me and for my family as well,”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews