I ordered mcdonalds today around 140pm, when the food came we opened the bag and to see I'm missing items from my order, missing a big mac sandwich and 2 orders of fries. I clicked the help and it told me I wasn't eligible for a refund. So I called mcdonalds and they tell me to call door dash. So I called customer service and spoke to Ferrah at 227pm, she tells me with out letting me finish my sentence that I'm not eligible for a refund, so I tried to ask if they can redeliver the items, she cuts me off again saying that I'm not eligible, now I tried to be nice but she was rude cutting me off. So I asked her why she said I'm blocked because I had refunds before, ok so when a restaurant don't give you your items, or gives you the wrong items am I not supposed to report it, it is my money on the line here. She was so dismissive, I told her I wanted to speak to a supervisor and she tells me that there is not supervisor, how is there no supervisor? And she insisted on telling me that I can speak to whoever because they are going to tell me the same thing. This is the second time my order got messed up and door dash won't help. Farah was rude, not caring, no customer service skills, and basically making me feel I'm not a value customer when I used door dash alot, she didn't even try to calm me down, she just kept going at it, I'm very disappointed in how door dash works, and that there is no supervisor around and how customer service can behave like that. I left being a ubereats customer because door dash had better prices and were good. Nope Farah and the fact door dash kept my money twice is the reason. For this bad review, which I'll leave everywhere again and again, because I feel I shouldn't had been treated like this. And this sucks when I really did like using doordash