DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother ordered her medicine from walgreens, she paid to have it del. At a certain time. Your company took One and a half hours to drop it off. We contacted walgreens and you picked it up one and a half hours ago.....why would you drive around with medicine in your car for a hour and a half. You said it would be there at 4 pm? This is the second time this has happened. Last month the same thing......Do your homework and find our what is going on here.....I will be emailing walgreen and CVS since last months came frim there. If tou cant do better, then at least post it that it could take up to two hour delivery...Dont lie and have us pay extra for faster service and not deliver on it! Very unprofessional ! Your taking elderly peoples money! Shame on tou!”

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Posted 1 year ago

“Their customer service is horrible. It takes a long time to reach anyone, they're not knowledgeable or helpful, and if there's a problem, they can't do anything. For some reason my account was blacklisted but they wouldn't say why. I order from Door Dash and Uber Eats all the time, but I'm actually glad because Uber Eats is by far easier, cheaper, and more timely. So compared to the competition, they're bad.”

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Posted 1 year ago

“If I could give 0, I would. Never using them again. Horrible customer service. Horrible experience. As you’re responding to the agent, Lea Rose, she ends the chat. This has been the 2nd time with this experience.”

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Posted 1 year ago

“I tried ordering a charger for my girlfriend while she's at work. The store was out of stock and the app wouldn't show me the items that were available. This poor Driver Todd waited around at the store for an hour trying to figure it out. This app is atrocious and customer service is 90% non english speakers that are no help what so ever. I have never felt as disappointed in an experience with any other delivery apps...”

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Posted 1 year ago

“Customer service is rude and not helpful, door dash charges all the extra fees and marks up the menu item prices. Literally robbing their customers. Avoid this app like it’s the plaque”

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Posted 1 year ago

“Horrible customer service. There is not a single button for customers to cancel an order once is placed. You call for help and all they say is "we are sorry for the inconvenience , there is nothing we can do" Bad ,bad service and so convenient they keep your money!!!!”

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Posted 1 year ago

“Offered a challenge and I completely it but didn't receive the $200 pay”

DoorDash 1 star review on 13th November 2024

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Posted 1 year ago

“I am visiting NYC. I put in a bundled order for delivery to my hotel. The dashers were great but I did not have cash to tip them. The app would not let me tip pre-delivery because NY law prevents that. The app would not let me tip after delivery. I felt bad and contacted support and spent 45 minutes back and forth. The first one said my tip did not go through because there was not enough money on my PayPal; CARD???Then he just ended the chat. The second one was worse. I then tried to pay with my credit card and apple pay--they went through but then the app stopped it and I got an error message. Are they ok with NY dashers getting stiffed? Really awful.”

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Posted 1 year ago

“We consistently have issues with dashers dropping off incorrect orders or dropping them off at the wrong address. Incompetency runs in the blood of this company.”

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Posted 1 year ago

“I've had 4 issues with Door Dash in the last few weeks. The first three were late arrivals and not the correct food, annoying but not the end of the world. Tonight was the final straw. I ordered dinner at 5:40 pm and at 6:33 pm my order was cancelled. No call, no reason, nothing. I had been tracking it, the Dasher said he was at the restaurant waiting for the food and then the Dasher changed to a different person and then it was cancelled. I called Door Dash who said they didn't cancel it, then we called the restaurant who said they didn't cancel it, then we called the Dasher who said he didn't understand. So, no one wants to refund me, it's 7:21Pm and no one in my house has dinner. What a joke! Don't order from Kentucky Fried Chicken with Door Cash.”

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Posted 1 year ago

“Jj fish and shrimp. Eaten there many times love the food. It's 3 blocks from my house. Dd insists on going to the 1 4 miles away for my order. Cold. Every time. Cold. It's 3 blocks away, how is that cold unless it's a pickup time frame issue? I can almost see the store from my house. How is that possible?”

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Posted 1 year ago

“My dash stole my items don’t trust them all”

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Posted 1 year ago

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DoorDash 4 star review on 11th November 2024

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Posted 1 year ago

“I made a huge order through doordash from McDonalds. A couple of my items were missing from my delivered order. The missing items was an entire large meal plus an extra order of fries. I was charged for over 15 dollars for these missing items (im not including the costs of sales tax, delivery fees, doordash fee, and tip for the driver). I notified doordash, hoping they could re-deliver the missing items (at no additional cost to me), but they refused. Giving me only the option of doordash credits. Worse, they credited me only $6.17. Since they refused to have my (missing) food items sent to me, and since they made me accept their credits as my only option, I would think they would have to reimburse me in full. $6.17 in credits for something that cost me over 15 dollars just doesn't suffice. I appealed, and made a complaint and they bumped up my credit from 6.17 to a couple cents over $9. This still isn't a full reimbursement. So, I kept on complaining to doordash, demanding they reimburse me in full. Their agents just would tell me things like they're kicking my complaint upstairs to their special team and/or it would take 24 hours for a resolution, things like that. But I never heard back, let alone got my credits properly increased to what I'm truly owed. After getting a run around from one of their agents, I'd re-apply my complaint with a new agent. After a few times of this and not getting any resolution (well, according to them, they resolved my issue. But not properly according to me.), I finally threw in the towel. They just dug in their heels and refused to properly compensate me without openly saying so. I'm sure multi-billion dollar door dash (10 billion annual revenue. market cap: 71 billion) needs the 6 extra dollars they still owe me more than I do. Lousy crooks.”

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Posted 1 year ago

“Waiting for over an hour and a half for my food. Then canceled! Because of the items that I ordered! Hamburgers and fries from McDonald's! Unavailability! I totally disbelieve! WTF! Only was able to get a refund! No apologies, perks or extra credit etc.. What is wrong with Doordash? They make so many mistakes all the time and blame the restaurant that you ordered from! Very rude! Seriously! BTW if you don't like your job! Get a different job! Be kind to others!”

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Posted 1 year ago

“If you want to wait forever for your order go with them. They couldn't care less that customers wait more than 2 hours for their food. They will also try to blame the restaurant by not updating it on your side when the restaurant marked the order as ready. I had to call the restaurant to find out my food had been ready for more than 1 hour. Very shady, and total lack of empathy. Just go with Uber eats.”

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Posted 1 year ago

“********** NEVER using DoorDash again! WHAT A NIGHTMARE! ********** --- Today I ordered stuff from both Shop Rite and Zachary's and the orders were assigned to one driver. The driver, a woman (Jennifer) didn't respond about substitutions she asked me about, though I responded within minutes, and next thing I know, my order was refunded $58.73 for items out of stock. (Chicken thighs, guacamole, fresh salsa and a few other things I selected replacements were supposedly all out of stock at WLB Shop Rite.) --- I call DoorDash. I was apologized to and given a winky-dink $10 credit toward my next order! --- THEN, it is 1/2 hour beyond when the orders were supposed to be here. And Jennifer didn't message me back regarding the status of my order. When I called DoorDash, the phone rep advised she couldn't get the driver on the phone. --- Next thing you know, I get a message my order was delivered! MY ORDER INSTRUCTIONS STATE TO HAND THE DELIVERY TO THE BUYER. My address is not difficult. I went to my door and looked outside my periphery; no food! I then called DoorDash as I have Ring cameras and "Jennifer" never came down our driveway! I walked around the building and spoke to my neighbors and neither place or person had my close to $172.00 in foodstuffs!!! **Obviously no picture was taken because she most likely stole my stuff. --- Calling DoorDash is a nightmare because they have to put in a *request* for a refund that can take an hour! I was advised I would get an email about the status of my refunds. --- An hour passes and I get an email that I was given DoorDash credits! This was unacceptable because each DoorDash phone rep I spoke to, I advised I wanted a full refund of all monies paid *and* that I was please cancelling my DoorDash Pass subscription immediately. --- Another call and I was advised the associate had to forward the issue to her supervise because she was unable to refund my Shop Rite order from credit to monetary refund; the Zachary's order was emailed as refunded. --- What a hassle! Thank God Attilios delivers!”

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Posted 1 year ago

“Placed an order for delivery and received confirmation that it was picked up and on the way. Then it was canceled. Called the store and confirmed that it was picked up by a door dash driver. So... their drivers steal food/products. I reached out to get a resolution and kept getting a non-answer as to whether or not this was going to be addressed. So I am now out the money for my order and no food.”

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Posted 1 year ago

“I will NEVER EVER use door dash for anything EVER AGAIN, since I've been given the run around with the issue I'll just leave a review on all door dash apps or whatever, first off i ordered food the delivery person never dropped anything off at my address and I contacted the restaurant and door dash between the two supposedly door dash claimed they couldn't do anything even though I was charged, so no food no refund and worst customer service i ever experienced,, contacted the driver and he/she gave me the run around, spoke to the manager at the restaurant and she said she remembers giving it to doordash witnessed him putting the pizza down on a counter and started talking to people he knew, driver tells me he never got my order but dropped off fries that I ordered which were cold this business is very shady, I believe the driver was probably drunk because his last message to me was i got good grades..”

DoorDash 1 star review on 9th November 2024

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Posted 1 year ago

“I experienced a Doordasher trying to get into my apartment. I heard a noise at the door and noticed someone was turning the knob. I looked through the peephole and opened the door seeing someone rushing down the stairs. Please keep in mind I did not order anything that evening. I went to my balcony and saw the Dasher exit my building, holding an empty DD bag. He looked back at me, knowing full well what he has done, and proceeded back to his car and took off. I called DD and experienced some of the worst customer service. My first attempt, the representative left me on hold for 30 minutes. I hung up and called back, only to receive the same representative. I asked why I was left on hold and he had no idea who I was. He went on to explain that they receive calls every hour, every minute and every second so they cannot remember all calls. He then proceeded to ask what my safety concern was and he put me back on hold. Of course, nothing happened and I was automatically taken to a customer satisfaction survey. I love irony. I called a 3rd time, spoke with another individual, and after some back and forth, being placed on hold, I was told there is nothing, that could be done. Due to their "privacy policy" - they cannot give out any information about potential drivers who might have entered my building. They proceeded to try and tell me they have no way of knowing if a driver would have entered my building. The only way they could know is if an order was placed etc. Keep in mind this is the department handling personal safety concerns. This department should have full access to drivers and knowing where they are at any given time, or at the very least all deliveries made. I would imagine they would have access to address searches and knowing how many deliveries were made at the address, what times and who the drivers were. I was advised to call the cops and the cops can call DD, for which their law enforcement department would handle it. The concerns and safety of customers are less important than the privacy of their drivers. As customers, we are most vulnerable to anyone connected to DD, and having the potential of our information being given to anyone...it's appalling, and the representatives who have to take out calls - despicable. Yes, customer service is a horrible industry at times, and I can only empathize with what they have to go through. But when it comes to our safety this should take precedence over anything else and treated delicately and with more compassion.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews