DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is not the worth company to work. They are basically scammers and will suck out your blood. All the people who work there are rude and evil”

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Posted 1 year ago

“A dash was assigned to my order then drops it on app. The door dash AI they use for help is worthless. After I get my refund I’m deleting the app”

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Posted 1 year ago

“I ordered a $68 ordered and never received it. I tried to contact the driver but wasn't successful. I contacted door dash and was told we need to review it. Never ever ever will I order through them again. And I bet the driver won't be penalized for screwing up”

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Posted 1 year ago

“ive used them approximaty 5 times. There has been a problem with every order. I had a message to call driver and he cant speak English. He says”Text”. Im done. Not ever using Door Dash again. ive used other services anf no problem. Says how late was my order? I never got them Or just received a partial or they were left at other locations.”

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Posted 1 year ago

“What a horrible experience with this business and costumer service does not care at all sad business In back of a building and to make it worse in top a and ac 🙃”

DoorDash 1 star review on 19th November 2024

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Posted 1 year ago

“I don't think they should show the driver anything but the name of the purchaser💯👌🏻”

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Posted 1 year ago

“1 hour of my life I will never get back. My order was picked up by a driver who then canceled the pick up on his end. Another dasher was assigned the task. That driver gets to the store and of course there is no order. However, I was not informed. I contact the driver no response. The second driver then canceled the pick up and a 3rd drive was assigned. Same thing happened and a 4th driver was assigned. So contact customer support, and after several requests and persistence I get them to investigate if my order was in fact at the store or stolen. And then I get a call from Door Dash saying sorry the wrong drive picked up hour order (bs). The caller says I have ben given a refund for my inconvenience and I can replace my order and then hangs up, without letting me say a word. So, I decided to drive down to the restaurant and just order to go myself. I get there and I talk to the manager who personally handed off my food order. And he told me the 1st driver took the food and he confirmed the drivers name (which did appear on the app) so I knew it was indeed the 1st driver that picked the order up. Manager at the restaurant also confirmed with the driver theborder, name and confirmation number. He also confirmed that other drivers arrived to pick.up said order. It's not the first time this has happened but customer service has got to a point that it is not worth the hassle to order through this company. I would say just go directly to the restaurant or store these 3rd party delivery services are a waste of time and energy with very rude customer service practices.”

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Posted 1 year ago

“Delivery of unripe pineapple slices. Signed me up for a $10.00/ mth subscription that I never asked for. Rude customer service. Awful company!”

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Posted 1 year ago

“My order was stolen by a person who claimed to be my driver. The restaurant said someone came in showed them my name and order my food was handed over. The actual driver arrives was told the order was picked up. The driver calls to share my order was stolen, Manager confirmed what happened. Nothing they can do call doordash. Doordash doesn’t care doesn’t have a secure system not in the US. No more doordash. Customers have made them filthy rich off of raggedy customer service, poor security methods, but have no problem debiting accounts!”

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Posted 1 year ago

“Every time something is missing their response is CRICKETS!! use another service!!! Absolute garbage! Missing meals!!! Missing sides!!! Missing sauces! Nothing but crickets from this service. THEY DONT CARE NOTHING THEY WANT TO DO!!!”

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Posted 1 year ago

“I tried to place an order tonite, using my current credit card. When I placed the order, the final screen said that the order was placed using a different credit card which has expired (which is why I used the current credit card). I tried to change the credit card number on both the app and the website and neither permitted me to change my credit card number. I tried to connect with the online Chat about this problem, waited at least 7 minutes and the instant I stepped away from my computer waiting for the Chat to reply to me, I received a Chat message saying that since I had not responded, the Chat was ended! I attempted to engage the Chat again and I was told to delete the app and try again. Before giving me a chance to try to change the payment again, the Chat said that it would be ended because I hadn't responded. I replied, saying that it hadn't given me enough time to try again but it ended the Chat stating that I could contact the Chat again after trying again but it didn't work. I called the customer service number on DD's website(1 (855) 431-0459). Someone answered and asked me a couple of questions, which I answered and the person who answered hung up. When the call hung up, a voicemail message asked me to stay online to provide a review of the service I received - to price 1 if my issue was resolved or press 2 if my issue was not resolved. I pressed "2" but the voicemail message again asked me to press 1 if resolved and 2 is not. I pressed 2 again - same problem. Then the voicemail said words to the effect that because I had not responded, the call was to be disconnected. Then I received a text message with a photo supposedly showing that the order had been delivered but it wasn't! I then received a call from DD and the person could not do anything to help me change the credit card info. I told the caller that I was trying to do the right thing and make sure DD, the driver and the restaurant I ordered from were paid. The caller replied (in a non-sequiter) that I need to dispute the charge with my bank but that was a credit card, not a bank card and since the card no longer exists there's no one to dispute the charge with. Finally, after trying to make sure the caller understood I was trying to make sure that DD, the driver and restaurant got paid, the caller offered me a DD credit for my next purchase. Terrible experience beginning to end.”

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Posted 1 year ago

“If I can give less than one I will ordered 8 pc Popeye family meal missing items chicken raw come on yall Ipaid 61.00 they saying I can't get my moneyback if I can't I will just delete the app don't order from this company.”

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Posted 1 year ago

“The dasher Patrik never delivered. He took a picture from his car. Then he messaged that he left it on the street near the hospital entrance. They tried to refund $10. The double dash order cost $80. I use DD often, if this is not resolved,I will neverrrrr”

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Posted 1 year ago

“Well, I got ripped off by doordash again. Last time, I ordered a whole bunch of food from McDonalds. A couple items were missing. A large meal and an extra side order of fries. I contacted DD support in the hopes they could having my missing items redelivery. Instead, they issued me only 6 dollars worth in DD credits. The missing items cost me over 15 dollars. I complained to doordash and they upped the credits to only 9.72. I complained again that I wanted to be compensated in full or have redelivery of my items. DD dug in their heels and refused to do anything more. Giving me the runaround about kicking this up to their specialized team. I never heard anything back. Now I made the mistake of ordering through doordash again. I ordered 2 pizzas and 2 heroes from a pizzeria. A chicken parm hero (14.75) and a meatball hero (13.75,). The pizzas arrived, but not the heros. I contacted their support and they saw fit to compensate/refund me only 13.14! 13.14 for 28.50 worth (not including the taxes and fees) of missing items. I contacted support only to get the same runaround, the same act of them digging in their heels and refusing to properly compensate me, the same nonsense about kicking it up to their specialized team, the same nonsense about having to wait 24 hours to hear back. When I started using doordash a couple years ago, they were very, VERY good about compensating or redelivery missing or wrong items, no matter how few or how cheap or expensive the item was. Now, they rip me off for missing items. I am NEVER ordering through doordash EVER again.”

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Posted 1 year ago

“I placed my order. nobody picked it up then the next person came up on the tracking to pick it up but nothing happened. It had been over an hour so I canceled but told they could not refund my money because food was cooking. Didn't even refund the tip for the non existing driver. I'm done with door dash never again”

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Posted 1 year ago

“Doordash is extremely unfair!!!! Is screwing his workers!!!!!! Customer service is horrible!!!!! Untrained workers handling customers issues They can Not provide Help Ever!!!!!!!!!”

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Posted 1 year ago

“Trash company!!! They will get a Class Action lawsuit soon.”

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Posted 1 year ago

“I cancelled my door dash pass almost immediately because I signed up by accident. They deducted $4.99 from my account anyways. I have emailed them several times asking for reimbursement, but as of this date I have not received a response or my refund.”

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Posted 1 year ago

“Door dash decided not to refund me for pizza and ice cream when the picture from my driver literally showed no proof of a pizza box or parfait cup. They lack the common sense and decency to do right by their customers and will eventually run out of business with this structure”

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Posted 1 year ago

“Customer service sucks! You will be talking to people in Egypt or the Phillipines. They will not give you a full refund even if your food comes cold and soggy after 2 hours. Total rip off!!!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews