“TOTAL SCAM. They had a promo on social media "get 1 free, you just pay the delivery costs", I decided to try. Once I completed the order, they offered me to add more units for a discounted price, mentioning that the expiry date was nowhere near, so I added some. In total I bought 6 units, a total of $40, split in two orders (that they assured will be treated as one). Somehow, at the expected delivery time (9-10 days) I get a small box with 2 units, TWO, nothing else. And the expiry date was just one month away. Given it was two orders I decided to give a couple days of grace even though the tracking number of one of the units never worked, which seemed fishy at the time. I contacted Customer Service and I was promptly answered on the same day, politely and asking me for pictures of what I got, also mentioning the misleading expiry date bit. Sent everything they requested and a week later I'm still waiting for an answer. I don't have the remaining 4 units that I paid for nor I have a refund for not getting them if there was an issue with the delivery (which would be understandable). Nothing. This is going straight to Consumer Protection. Don't spend a penny on this company and do yourself a favour.”
“Still waiting on a response to a basic product question from weeks ago. Made a purchase and have been bombarded with multiple emails daily despite not consenting to emails being sent. Wouldn't recommend this company.”
“Abysmal customer service. I paid $10.99 at checkout and received an invoice advsing the same, then days later I checked my credit card and noticed I was charged $14.99. I queried this and was told that they had since increased the price. Dose and Co refused to provide me with a full refund and stopped responding to me when I requested to be refunded the difference between what I paid at checkout and what my credit card was charged.”
“Took months and months to recieve the product and hear back from customer service after reaching out multiple times. I love dose and co however this latest experience has put me right off.”
“I have had a subscription for 2 and a bit years now and I am now considering cancelling it. I have tried to contact you multiple times for over a week and a half since via email, and live chat but have had no reply. My subscription is Dairy-Free Collagen Creamer but in my recent delivery I received the Vanilla Collagen Protein Powder. The price I pay for the Dairy-Free Caramel Collagen Creamer is $34.39 but I was charged $32.99 and the Vanilla Collagen Protein Powder is only $31.99 with subscription. I expect to hear somebody soon.”
“Extremely poor communication. Still owed a partial refund but will not respond to my emails or instagram DMs. Love using my dose & co daily but will likely not be purchasing online through the website anymore.”
“Really dissapointed with the customer service from Dose and Co. I ordered 2 x Marine Collagen Unflavoured Peptides Powder, however when my order arrived it contained 1 x Collagen Peptides Peach Flavoured. I contacted the Customer Service team through the website, via email and through Instagram and are yet to receive a response. I really like the Marine Collagen and had been purchasing it at Chemist Warehouse, when it was unavailable I ordered it directly and was considering a subscription. It's a great product and I miss having it as part of my routine, it's such a shame that the customer service is really lacking.”
“Last few day I was sending email , msg on messenger, instagram msg but no one reply my question or call me back. Very frustrating. My number 0452422123.”
“I found it upset my stomach and I was also charged for 2 and only received one. I have reached out to have this resolved however there has been no response so l can not recommend this product or company.”
“I placed the order at the start of October and still have not received it. I reached out to customer service and heard nothing back.
I’ve always loved dose and co and have always brought instore but are now very hesitant to purchase again with my online experience.”
“Product is fine but there is NO customer support in NZ. I emailed regarding a delivery that got left on someone else's doorstep and never got a reply. Would not buy again”
