“Not happy. Haven't heard at all from customer service and I've tried contacting them multiple times. Still waiting for my order and it's been two weeks. Ironic getting asked for feedback when I'm struggling to hear from anyone.”
“My order has still not arrived and it’s been over 2 weeks. Parcel does not appear to have left distribution centre. Tried following up and get robotic “we will look into this” sporadic replies.”
“I still have not received my order from 3 weeks ago. Received email confirming tracking number allocated but it has not progressed any further. Have sent email, they asked for further detail which I completed and sent straight back but still have not received a response a week on.
Up until this order I have had excellent service.”
“I have not received my order I made 2 weeks ago now and no one is responding to my multiple emails. This is really disappointing and I'm very disappointed. Also there is no phone number to try and call someone on.”
“I got the wrong product delivered,I understand human error. But it took days to get a reply, I still don’t have my correct product I ordered . Very disappointed and not a great customer experience”
“I am really not very happy to be honest, I have sent a message as for some reason I changed my order to the protein and collagen powder and have received 2 x deliveries within one week of each other!! So now have enough for the next 2.5 months!!! This happened to me once before and so that was acceptable and can understand mistakes happen but this is twice now and I have already asked for a refund for the second delivery. Your product is very good and I love it but am really getting frustrated with the whole website and ordering fiasco. Please look into as I look forward to hearing back from you. Thanks Penny”
“Hi
Mine hasnt been received after 3 weeks:( stuck at somewhere! Still waiting. That is why cannot say about quality of the product but can rate quality of delivery as low:(
Asli”
“I bought the sample pack and really wanted to love it, but didnt unfortunately! I was really surprised by the amount of sugar in the creamers and protein powders. And also didnt particularly love that it was whey protein. Wont be repurchasing unfortunately”
“I have never had an issue with Dose & Co until recently.
I placed an order and when it arrived, one of the tins was passed its best before date and the other expired in less than a month after.
I have tried multiple times to get help but no one responds or even acknowledges my messages.”
“I received only half of my monthly order and this hasn’t been put right. And now no one is responding to my emails. Hoping for better in the near future”
“Scammed me into subscribing me for multiple orders without my knowledge. Never answered any of my emails asking why or how this happened. Very unhappy.”
“I have bought this product numerous times and have always enjoyed it. But not this time. It does not blend well and does not taste pleasant. Unfortunately due to this experience I will not purchase again.”
“Ordered product on 17 th March, nothing arrive in post even though tracking number is allocated. Emailed to advise and they told me it’s discontinued- and order went through before .. why on earth have you waited 2 weeks to tell me this ??
Shocking service”
