DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,665 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received note to say left with neighbor, asked every neighbor & nobody had it. Went online with DPD who were so unhelpful I thought Kafka was their chief exec.”

Helpful Report

Posted 7 years ago

“Absolute bullcrap of a company. Until recently I thought this was one of the few decent delivery companies left, I was so wrong. On my latest delivery the driver Michal was supposed to deliver my parcel between 13:06 and 14:06 - NO ONE even attempted to knock or ring and I was standing in the kitchen right next to the door the whole time. I took a day off work for that s**t. The driver allegedly left photo online of the card which he left and the photo is completely black?!?!?!. Their customer service line makes you wait for the automated message to repeat 11 times before it gives you an option to speak to a human and then their manager pre-recordedly warns you not to be angry at them?? Well F*** you and f*** you in the a*s for losing my time and being unprofessional s*its, ok? F***. You.”

Helpful Report

Posted 7 years ago

“Sack all the managers and start again...as for Customer Services - whoever is in charge of this lot must be retarded - how have they got the nerve to tell customers not to get angry and abusive on their recorded message when this is all that they do after your 40 minute wait to get through....This department should be closed and rather than just infuriate the customer with their total lack of respect and efficiency. They are clearly parrots of a very badly thought out (or maybe no thought ??!) 'system' and are an utter disgrace!! I will not be using DPD again or any company that uses them for their deliveries.”

Helpful Report

Posted 7 years ago

“If there was no stars I would have chosen that option. Anyone message to you: avoid like a fire... Not only they are loosing the parcels, there is no communication, they simply sending it back to trader saying they could not deliver ( no calling cards or any info re delivery attempt). Rubbish customer service: obviously nobody can do anything...I am not really sure how they dare to call themselves " delivery company"...”

Helpful Report

Posted 7 years ago

“Wife was expecting a parcel at home. We left instruction to leave in the porch if not in. Later that day, no sign of anything. No card. Went online to the "tracker" to find it said "could not deliver". hmmm... OK... never mind. We then rearranged online to have it delivered to my work address then next day. Next day I tracked the parcel online and it said that it would be delivered between 3:35pm and 4:35pm. 4:35pm came and went. I went to our post room.. nothing. I went to the building reception who advised that they did see a PDP van came right by and out the other side of the car-park. Obviously the driver missed the sign saying "reception". So back to home address tomorrow... third time lucky. Not very good are they ?!”

Helpful Report

Posted 7 years ago

“Broken promises, poor customer service and now, 3 days from when DPD first messaged me that my package was to arrive it still hasn't. The fact that your CX teams continually couldn't reach the depot or driver and then lied that the depot would be in touch within 2 hours compounded things. As did the 45 mins hold times. Your chatbot "livechat" is embarrassingly bad as is your recorded message from your customer services director asking for customers not be be abusive on the phone. You have abused me by wasting three days of my week waiting in during times you have advised. For anyone reading this, if you purchase something from a retailer and you get an alert that the retailer is using DPD, contact them immediately and ask them to send it via regular post or another carrier. Their service is an embarrassment and should not be used either by an individual or a business.”

Helpful Report

Posted 7 years ago

“My last experience was outrages , I received a message that my parcel was delivered and I signed for the parcel which is not true. I rang DPD and lady from customer service was very helpful and asked sender of the parcel to get in touch , which they did. They were told that I signed for the parcel and goods were delivered. Tracking message on the website claims that calling card was left ( which is incorrect) and then one hour later I signed for the parcel which is not true as I was at work ! Plus location showing as delivery is in a different town where depot office is located so I haven't received my parcel and company I ordered from kindly reissued the order at own expense. This absolutely outrages.”

Helpful Report

Posted 7 years ago

“I will NEVER use this company again or any supplier that uses them. They are the most unreliable, dishonest and ignorant company ever. Their management is the pits. They are confrontational and show no respect to their customers or their property. Their customer services is absolutely useless and just insulting. DPD do not deserve your business and any supplier using them will lose credibility and custom - be warned and avoid !!”

Helpful Report

Posted 7 years ago

“actually sick of one of the drivers that delivers to my area. always has a bad attitude, bangs the door as if he's tough, and leaves the parcels on the front porch in eye's view. Recently left boxes of my stock for my business on the front porch which is on the main road where a lot of thefts take place. He always looks like he's in a bad mood working, so just do him a favour and us and get rid of him.”

Helpful Report

Posted 7 years ago

“Have now waited four days for delivery. Four "Will deliver tomorrow" tracking notices.I will not purchase from any company which uses this useless lot in future.”

Helpful Report

Posted 7 years ago

“Worst delivery company ever, Requested that the parcel be delivered to my neighbor as i was at work. Then get a text saying unable to deliver When i check online the driver has uploaded a picture of him ringing my door buzzer. On top of that waiting 15+minutes to speak to someone and even then no one answered DPD needs to sort there drivers out, no point giving the customers the opportunity to request an alternative delivery option if its not going to happen im fuming!!! and have no faith that the clown will even attempt to deliver to the correct address. oh how pissed he will be as im going to confront him about it as i just so happen to be off tomorrow”

Helpful Report

Posted 7 years ago

“Package finally arrived today, four days late. The delay actually began with a false statement from DPD that I'd requested a "change of delivery address". Of course, I'd made no such request, and other people on this page have already recounted their experiences with this company's dishonesty. A tip. Don't waste time complaining to DPD. If you've ordered via Amazon, complain directly to Amazon and let them take it up. This worked for me. A further tip. Specify to any future vendor that if they intend using DPD, they should consider your order null, void and cancelled. Money talks, and word gets round eventually. Have courage. This outfit won't be in business much longer.”

Helpful Report

Posted 7 years ago

“Dpd told me today that they’ve misplaced/lost my daughters 18th Birthday present. Then to top it off weren’t prepared to phone my local depot to give me an update and told me I’d get a response in 3-5 days. Do not use this delivery company, they do not take care of the items they carry nor do they care about the people sending or receiving them!!! Appalling”

Helpful Report

Posted 7 years ago

“Waited 9 days for a delivery despite every day them saying it was out for delivery today and at 8pm would change to the next day This went on for 9days Absolute mystery to me how this company is still in business If you want your item delivered on time then do not use dpd An absolute shambles of a company”

Helpful Report

Posted 7 years ago

“Absolutely useless and breathtakingly rude. First delivery they ignore the 'where to leave the parcel' information. Knowing I would be out the following day I fixed instructions to the front door. That was ignored. Customer service refused to answer my call. Found the depot at Southampton and met with the rudest man possible. Apparently it must have been my fault they couldn't deliver. Could not pick up parcel as I did not have an appointment. Returned having made an appointment. Two 36 mile trips later I eventually get my parcel. How are they still in business?”

Helpful Report

Posted 7 years ago

“DPD broke my package, opened it, removed some of the contents, repackaged it (with DPD tape!) then delivered it as if nothing happened. Claimed the driver said it was perfect and looked good on the video. Disgraceful company.”

Helpful Report

Posted 7 years ago

“Worst delivery company I have ever encountered! EE sent my phone with DPD. Because I could not be at home on time I chose a delivery slot for Saturday. On that slot nothing happened. Called customer services and they told me that this depot doesn't even make deliveries on the weekend!!! So why on earth give me an option of delivering on the weekend. After the conversation I was told that delivery is possible for next day but I won't be given the time of delivery. Honestly avoid if you can. Second time I deal with DPD and it most incompetent delivery company! P.S. Customer service was very nice though!”

Helpful Report

Posted 7 years ago

“DPD do not care one bit about their customers, even their senior managers have to put a little message at the beginning of any call to their customer service line (Which incidentally is an 0343 number, so they charge you for their mistakes) to try to cool customers down. You think you have got somewhere with them, I’ll ring you back once I’ve spoken to the depot/driver. With no intention of responding back. So now I have said return the items back to the shop. Hence a 3k order from Hamilton lighting- returned. 1.5k order from ITS returned. If DPD can’t treat their customers with dignity and respect. Maybe returning the goods will stop the major wholesalers using this joke of a firm. I say to the senior manager who’s answer message states treat our staff with respect. I suggest your staff reciprocate this by doing what they say they are going to do, finally ditch the 0343 number.”

Helpful Report

Posted 7 years ago

“I received a text from DPD that i was not home while i was sitting at home waiting for the delivery! The driver for some reason did not ring the bell on my door (I checked the bell - it's working and it's loud) or he called wrong number. He did not call my mobile, did not try to knock either. i called their customer services, was on the line for 30 min and no one picked up the phone, their online chat is automated system which tells you to call customer services. absolutely not possible to get in touch, and no point to rearrange delivery (on their automated system again), as it might be the same story. Very frustrating”

Helpful Report

Posted 7 years ago

“I was expecting a parcel from Spain DPD sent me a email with the person and the time of delivery till there all good.... next day at the alocated delivery time the currier doesn’t arrive I check their website and appeared as delivered! There my Odiseey started! I called them like 50 times and almost every time they had a different excuse! Aside of course from the 40 times they did cut me while waiting to be transferred and else! Here are some of what they said on different calls but on the same very day... 1.- That the website is wrong and the parcel was at depot and on the morning would be delivered! Lying! 2.- that the parcel has been returned! When I asked the sensible question; Who sent it back? me or the sender? They reply; the Depot sent it back Why? They don’t know Followed by... Transfering call, transfering, transfering... cut off! 3.- the address I gave them does not match the delivery address! (Sometimes does sometimes doesn’t apparently! ) because I always have gave them the same parcel number! How many addresses this parcel have?! 4.- they can’t help me because they don’t deal with international parcels (I am calling always to the same number!) 5.- they need to call depot to inquiry and they’ll call me back... I insisted to wait on the line! But no I can’t and they hung up on me... This happened on several occasions and of course after promising me to call me back straight away! Some promise me as soon as 1 hour Up to Monday morning others! (Around 48 hours) thanks God I never held my breath! Because they never called! None of them! The treatment over the phone have been humiliating! The maners! The lack of honesty! The absolute chaos! I do over 95% of all my shopping online so I know! But it has been years since I felt this insulted! (Since those first years of EBay and those doggy delivery companies) And on top of everything... for a service that I paid for it with my delivery charge! Definitely No! Even to liquid gold if it comes delivered by DPD!!!!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,665 reviews