DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't post deliverys that's what they stand for. Two orders in 4 days both times I get a text saying no one was home....there definitely was. Second delivery I tracked the delivery online and waited outside...to receive a text saying no one was home. I would never personally use this company...unless o didn't want my parcel to arrive absolutely useless. Love how when you call it takes over an hour to get through and there's a recorded message saying "we understand you might be frustrated, but don't take it out on our staff" it's like they know that's the only reason people are going to call them”

Helpful Report

Posted 7 years ago

“Did not deliver during target one hour slot. Claimed to have visited address when they did not and there was no card. The previous time they did this I called them and the manager admitted they had not visited but has run out of time in their schedule. I later found that calling them had cost me over £5 in premium rate charges! Suggest you avoid using DPD at all costs. I will not be using suppliers that use DPD in future.”

Helpful Report

Posted 7 years ago

“As others have noted - worst Customer Services ever. Totally unreliable service and only ring customer services if you are happy to wait for 40 mins to get through to be insulted by either staff who are unable to help or ones who seem intent on being very confrontational and insulting. Useless unreliable service. Companies should not use them if they value thier customers and reliability. Customer Care Service if and when you get through is just pathetic and will waste much more of your time and increase your blood pressure. Dreadful!”

Helpful Report

Posted 7 years ago

“Rudest most confrontationa ignorant and insulting customer services - as for the pathetic message that greets you after your 30 minute wait to get through advising the customer that there is no excuse for rudeness !! Surely this is just desperation and certainly heralds the rudeness and disinterest from them that follows. Having got nowhere with a legitimate question about a package that they could not trace (even though it showed on tracking on their website !!!) I asked to be put through to a manager. Another long wait and then someone called Josh comes on and is arrogant, completely unhelpful rude and confrontational - Single handed he ensured that I will NEVER use DPD again !! Has he not queued for 30-40 minutes to get through, had a condescending greeting advising about manners and then been put through to disinterested people trying to defent a service that is clearly broken with no helpful advice other than to fill in the online complaint forms (which they will not read). This company is clearly in big trouble and seems to have no desire to identify and solve customers questions and complaints. Just the opposite they (lead by those further up the peanut chain) seem to want to insult and alienate their customers. My impression was that they couldn't give a toss about resolving the many company issues or more revealingly the customer - to the point of extreme rudeness. Their customer care call centre does seem to be a case of monkeys and peanuts. My advice is to AVOID DPD AT ALL COSTS !!! There are many courier services that provide a much more reliable service and who actually respect their customers.”

Helpful Report

Posted 7 years ago

“The Staff members are bunch of liars and garbage. They messaged me the parcel was going to be delivered, i stayed in all day, they never turned up, instead sent me a message that I was not in and would deliver it the next day which again never turned up. After making enquiries it was found out the Parcel was not located in the Depot and never been out for delivery. So how could they miss me on day one if the parcel was not out for delivery. They need sack their concerned staff at the Depot.”

Helpful Report

Posted 7 years ago

“absolutely shocking. deliveries dont arrive on time and the staff have no idea whats going on.”

Helpful Report

Posted 7 years ago

“Worst customer service I've ever received, taken 9 days for a next day delivery... So far. One day Dpd driver actually took a picture of the wrong house 3 doors away after I waited in all Saturday and I was sent a message saying "oops we missed you" and was told that they wouldn't turn around, despite being merely 2 minutes since he got the wrong door and drove off, I was told that if I wanted my parcel that badly and I don't drive that some people get public transport by some rude woman who wasn't interested at all in helping me get my delivery. Never using again”

Helpful Report

Posted 7 years ago

“Sending package to australia said 5-7 working days sat in nederlands for 6 days now being returned!!!!! Package was for a 30th birthday which is now ruined!!!!!!!!”

Helpful Report

Posted 7 years ago

“Placed order for delivery on Friday (when i'm home) to receive a text message from O2 (on behalf of DPD) informing me that i had changed to delivery slot to Monday - news to me as i had not contacted or spoken with anyone to arrange this; (not sure why i would be home all day on Friday and then think actually i'll rearrange for a day that i'm not home?!?). DPD FALSLY CLAIMED I HAD ASKED TO REARRANGE DELIVERY WHEN THIS DID NOT OCCUR. I spoke to O2 to find out whats going on who eventually got through to DPD (32minutes on phone with O2). O2 transfer my call i say hello; the woman at the other end says hello and then cuts off the call. I spend 10-15 minutes looking for the DPD number and then a further 42 minutes in a queue on the phone to DPD to go unanswered and eventually get fed up and hang up. I spent the time wisely and emailed the head of complaints - i've heard from them but no further communication since. I've also raised my complaint with O2 as its possible they charge the company using their service for delivery twice when the consumer allegedly changes the delivery.”

Helpful Report

Posted 7 years ago

“Ordered from Nike online Ordered from Nike online, who use DPD. Scheduled a delivery for Saturday morning. No one turned up, but I received an email telling me delivery was attempted but no one was home. This is untrue, I was working in the front garden all day. No DPD driver turned up. Checked the tracking app where the driver posts a photo to prove they came. The photo was not only not of my road, but was of a completely different kind of property (a block of flats, I live in a terraced house) Complained on their website, and was given a automated message telling me I would receive a response within 90 minutes. It’s now six hours later, and nothing. Lies and incompetence.”

Helpful Report

Posted 7 years ago

“Worst courier ever. I payed extra money to get it delivered on Saturday before 12, 2 weeks later still have not received my parcel. They just do not come and when I call customer service, they tell me its going to be with me in 15 minutes.”

Helpful Report

Posted 7 years ago

“I should to have my delivery on Thursday. Driver send a mesaage that no one was in. It wasnt a true. I spend whole day at home. He should to come back to me at the same day but he never arrived. The same on Friday. My parcel stayed at depot because they made a mistake. I lost 2 days for wait for delivery but no one came! Hopefully it will be delivered tomorrow! Because its very important parcel”

Helpful Report

Posted 7 years ago

“From my experiences today I think that it is DPD Customer Services job to insult and lose customers...If they are trained by the 'woman' who introduces herself after your 30-40 minute wait to get through with (as others have noted) a pathetic, condescending and insulting lecture about manners then this explains it. I suggest that she experiences the many failings and frustrations of DPD s unreliable service and then rings the customer support and experience the complete waste of time getting nowhere with rude people that are not interested or listening and who seem to be reading the same script no matter what the customers concern...Is this a scene from Little Britain about the dregs of a failing businesss employing cabbages to answer the phones and devise the most inefficient, unreliable hit and miss delivery service? They then insult you if you dare ring and demand to know what is going on and why you have sat at home, taken time off work, lost days from your life that you will never get back, etc etc etc to not receive your parcel with no reason, acountability or means of efficient communication or redress... BE WARNED - AVOID !!!”

Helpful Report

Posted 7 years ago

“They do not deserve even one star. If your parcel is important- DON'T USE DPD. If your customers are important DON'T USE DPD. If you want efficiency and reliabilityDON'T USE DPD.. If you want prompt, courtious, efficient and intelligent customer support DON'T USE DPD. If you want good communications DON'T USE DPD. If you want honesty DON'T USE DPD. I have never experienced a company that shows such little respect for their customers they should not - and soon won't be in business with their present practices, DREADFUL COMPANY !”

Helpful Report

Posted 7 years ago

“If you value your efficiency and respect your customers DO NOT USE DPD you will open up a floodgate of complaints and lose customers. After my recent experience with their customer services and terribly unreliable 'service' I will NEVER use them again.”

Helpful Report

Posted 7 years ago

“Their Customer Service is ridiculous . 40 minutes to get through then greeted by recorded message from Sinead Croke telling people not to get annoyed and that there is no excuse for rudeness. Then what follows is a useless, ignorant and clearly unmotivated department thatseem incapaable of following any logical proceedure whilst they try and defend what is clearly a very flawed proceedure and breakdown of service. They seem unable to find record of parcels that anyone else can track on line from home. They then say the client is at fault. They are extremely rude, unhelpful and confrontational - It is avery strange and flawed approach to 'greet' customers who have waited 40 minutes to get through with instructions about avoiding rudeness followed by their employees being so rude, disinterested and intellectually challenged.... Ask to speak to the next up the ladder and the conversation seems to get more insulting from their stand point. DPD -GET A SYSTEM THAT WORKS. EMPLOY PEOPLE IN YOUR CUSTOMER SERVICES THAT ARE INTERESTED AND CAN DELIVER A SATISACTORY AND HELPFUL OUT COME POLITELY. LOOK AT THEIR SUPPERVISORS ATTITUDE IN WHAT SEEMS TO BE ENDORSING AND ENCOURAGING RUDENESS.....GET ENOUGH STAFF TO DEAL WITH THE MANY COMPLAINTS OF A CLEARLY FAILING SERVICE. MAKE SURE THAT THEY ARE OF A CALIBRE THAT DOESN"T ENCOURAGE CONFRONTATION WITH THEIR IGNORANCE. After 40 minutes on the phone getting nowhere with the rudest and most ignorant unhelpful 'customer services' phone centre that I have ever had to deal with, the absolute farce of the opening greeting is all too clear to see. Sinead Croke (if she exists ??!!) should be sacked as the first move for her hypocrisy and her rediculous insight into how customer services should work. Greet customers with a condescending message followed by her staffs ignorance, rudeness, disinterest and confrontation representing a clearly flawed 'service' seems like writing a suicide note to me !! Never again”

Helpful Report

Posted 7 years ago

“Terrible and rude customer service in Newcastle. 20 Minutes to get through then 'greeted' by a recording lecturing customers to be polite and that there is no excuse for rudeness !! A company in France had booked in a collection from me and sent me a printed label with all ref numbers on it. I wanted to know when the parcel would be picked up from my house to ensure I was there. I looked up the tracking number on DPD.com tracking and it was identified with the note that the instruction had been sent. Customer services however said that they could not find any record of thsi at all (even though I could on line!!!). The first girl I talked to was useless and kept asking for details that I had already given 3 times (post code..tracking numbers etc) I rand asking when they would collect. After another 20 minutes of searching and not finding record of the order she asked me when they were going to collect it !!!! She was just not listening or understanding my simple request so I asked to speak to a manager. After another long hold a man called Josh came on and just repeated like a parrot what the girl had said which left no resolution at all. He was not terested in identifying that their system had failed or why and he would not give me a contact for anyone who was interested in taking this responsibility. His manner was rude and disinterested. He told me to contact the cllient who had booked it (which I later did and they informed me it was correctly booked and showing on tracking as I had informed customer services). Rudley Josh said there was nothing that DPD could do and he had no further interest or advice for me other than to inform me that as they could not trace the order I was breaching their data protection protocol (an answer that he seemed very proud of). IF THERE IS ANYONE IN A POSITION AT DPD TO BE INTERESTED IN THIS FAILURE AND THE APPALLING CUSTOMER SERVICE HANDLING BY THEIR CALL CENTRE IN NEWCASTLE THEN I SUGGEST THEY FIND A RECORDING OF THE CONVERSATION - (31ST AUGUST 11.30-12.30 am....To begin the call (eventually after 20 mins getting through) with a recorded condescending message about not being rude to then have to spend another 20 minutes talking to their employees beeing rude, disinterested and very unhelpful would test a Saint !! They have certainly lost a significant amount of work from me as I will not use a company like this again...Their attitude is insulting to the customer. They have no interest at this level in resolving their problems and they seem to have no desire to improve their efficiency or identify their failures in proceedure. To be very rude to customers on top of this is disgraceful”

Helpful Report

Posted 7 years ago

“What went right? Still don't have parcel after 3 attempts to find house. They don't get in touch, just repeat the same madness daily of making no actual attempt to deliver and then cancelling it.”

Helpful Report

Posted 7 years ago

“Really bad customer service. Told can't help as sister company were taking over my order. WHAT. DPD Contact me 😠😠😠😠”

Helpful Report

Posted 7 years ago

“Dpd lie to their customers saying they can't find an address and it's ARGOS they then say they will try later and instead you get a email saying you requested a different day,you complain to customer services and they say they'll give you an update and o.mmoonever do. IT is a company that can't be honest that I wouldn't recommend to my worst enemy.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews