DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agree with last comment. All that's missing is that they should warn the 'Customer'/'Client' that they are about to receive abuse, ignorance,disinterest andno help from their staff as a reward for having any trust in this pitiful company. It is no wonder that people get angry and frustrated by their approach. Who ever condones and trains this behaviour shows the awareness of a moron.”

Helpful Report

Posted 7 years ago

“Pre-recorded message states : they are unusually busy and warns 'customers' about abusive behaviour , which is the warning that this company are used to abuse - and I can understand why - they then play some horrendously aggressive music just to warn everyone they'll take no nonsense from a mere client. My story: paid for next day delivery with a time slot of two hours - great! After the allotted time passed, I checked the hold up, I was rewarded with notification that I had received the package. Well, obviously, I hadn't! But someone signed my name ... DPD inform me that the parcel has been delivered. Well maybe, but not by me or anyone at this address.”

Helpful Report

Posted 7 years ago

“Waited in all day yesterday for a scheduled delivery for a wedding gift...never came and then told it was still in depot and 'these things happen' after waiting 30 mins to get through. Terrible and awful and dismissive customer phone service that offered no help whatsoever. I have reported this to the company that used them as it seems reading reviews that this is the only effective way to complain and make DPD accountable.I will Never use them.”

Helpful Report

Posted 7 years ago

“I manage a Customer Care department for a large company and our attention was drawn to DPD and how they handle their complaints. We now use them as a case study on how not to behave....we could not find worse.”

Helpful Report

Posted 7 years ago

“AWFULL - LIERS,RUDE AND TOTALLY UNRELIABLE -NEVER AGAIN Is it possible to get a TRUTHFUL response from their management? (if they can read or write !)”

Helpful Report

Posted 7 years ago

“CONGRATULATIONS DPD ! You have the worst reviews on all review sites by a long way - no doubt you will be proud of this ! What a cowboy company... useless”

Helpful Report

Posted 7 years ago

“Worst experience ever. My parcel was meant to go to a drop off point 6 days ago. Get a message delivery delayed every day, I call up to ask what the problem is and they just spin you a load of lies. I was told to call back at 8 in the morning to make sure the manager sent it out on delivery, the lines are not even open at 8 am!!. I reluctantly asked to go pick it up on the Friday and said they would call me back when they located it.. (It's in the depot... what do you mean??) Nobody did call back. This is Oldbury depot in the Midlands.. Absolutely awful.”

Helpful Report

Posted 7 years ago

“I used to use DPD but gave up as they were so unreliable and as customers couldn't get through to them they were giving me a bad time and my company was suffering. I now use DHL and am very pleased so far with their service and value. They seem much more reliable and professional”

Helpful Report

Posted 7 years ago

“This company seems to be self destructing rapidly - No accountability. No interest in resolving their broken systems. As for their Customer Services they might as well keep you waiting for 45 mins then answer and tell you to 'F.Off You Moron'. Even that would be an improvement on their present attitude !! I could go through todays farce but it would just increase my stress... BE WARNED AND DO NOT USE DPD - THEY ARE AN ABSOLUTE DISGRACE AND DON"T DESERVE YOUR TIME OR MONEY - COMPANIES>>DO NOT EMPLOYTHEM IF YOU VALUE YOUR REPUTATION _THEY DO NOT DESERVE TO BE IN BUSINESS.”

Helpful Report

Posted 7 years ago

“This company is an absolute joke. I was given the option of having my parcel delivered to a neighbour as I would be out. They did not even attempt to deliver to my neighbour who was in all day. Instead they emailed me a photograph of the front of my house telling me I wasn't in, yep I knew that!! In that email they said they left a calling card no card was left. I attempted to call them and after being on the phone in a queue for an hour and 5 minutes I was simply cut off. An absolute disgrace of a company, disgusting they couldn't give a toss about the customers. You have a one star rating if it was my company I would be embarassed. Take the hint DPD and do something about it. If you don't and there's any justice in the world the company will fold.....hopefully.”

Helpful Report

Posted 7 years ago

“Another DPD cock-up today for me - waited in all day for arranged delivery showing on tracking only to find that parcel was still in depot - how does this keep happening - logistics by Mickey Mouse. Rang to complain and listened to recorded message saying that they were unusualy busy ( I guess with complaints ?) and to go on line or ring back later. Just waisted 20 mins on hold then got through and line went dead...tried again and the same happened so gave up...So annoyed with this lot - useless !!”

Helpful Report

Posted 7 years ago

“Had a company in France use them. They booked a delivery and gave me the DPD tracking number. I looked it up on the DPD website and it showed as booked in. Then nothing happened for a few days and no updates. I rand Customer Services and waited 35 mins to be connected !!! They then informed me that they had no record of the booking and could not help !! So it seems that I can sit at home and find record of this parcel in their 'system' and yet they say they cannot trace or recognise the tracking number or the delivery ever being booked. I asked to speak to a manager and after a long wait some very confrontational and rude person came on (I asked for his name - He said it was Josh but said they did not give out surnames) and was just argumentative and rude. He then said that my call had lasted too long and as I was not a direct client (!!!) our conversation was in breach of Data protection and he put the phone down on me.....Absolutely disgracefull behaviour. Does this imply that they cannot talk to anyone chacing their parcel delivery who did not book it??? What a pathetic response nd one of someone who clearly couldn't care less about the customer or trying to identify their failures....As others have mentioned their prerecorded greeting about manners and no excuse for rudeness is just hypocritical considering their confrontational and rude approach to customer service !! This is the last time using DPD for me - they seem intent on insulting thier customers intelligence with the lack of their own.”

Helpful Report

Posted 7 years ago

“Another parcel sat in the Depot dispite them giving me a delivery time and me taking time off work to receive it. Customer Services couldn't care less and were not helpfull at all - in fact they were rude. There was no senior contact given when I asked who to complain to so instead I have passed on my complaint to the company that employed their services informing them that DPD are totally unreliable which must reflects on any company employing their services. I will always ask who the courier is from now on and not buy from anyone using DPD - just not worth the hassle and uncertainty when there are more reliable (and cheaper) services out there! I wonder if DPD read or care about any of these reviews as they just get worse?”

Helpful Report

Posted 7 years ago

“Rubbish. Awful service. 7 days later still not received, so I contacted them, waiting ages on the phone (20 mins) to be told parcel was sitting at the depot. So why haven’t they delivered? I asked, they said they didn’t know basically that they’d ‘contact the depot’. So I said when will I hear from you again then? About ‘1-2 days’ they said. 1-2 days! Seriously. I don’t know what’s happening to my parcel, if it’s ever going to be delivered- and good job I contacted because I probably never received it! They never told me any thing?! So I asked for speedy service saying I was very disappointed, they didn’t say anything to that and I am yet to receive my parcel! Awful service that’s very expensive for what it is. Will be using Hermes next time- much better service.”

Helpful Report

Posted 7 years ago

“More chance of winning the lottery than receive a reliable service from DPD in my experience (no I'm not a lottery winner) DPD is totally unreliable. They seem unaccountable, complacent and their phone Customer Service is a painful frustrating and insulting 'service' if you have the patience and time to wait over 30 minutes to get through listening to their pre recorded excuses about 'exceptionally busy at this tim blah blah blah'. It then seems impossible to talk to anyone who is the slightest respectful or interested in resolving customers concerns through DPD s failings. They are very comfrontational and disrespectful and seem to be unable to resolve anything. They dont even seem to have the ability to listen carefully to understand concerns. How are they stillll in business ?!! Awefull ! Will use others from now on.”

Helpful Report

Posted 7 years ago

“Received email on monday saying item would be delivered today,Weds 5th Sept. Waited in all day....nothing. Went on their website at 17:29,only to be informed (no text or further email etc.) that it's now supposed to be here tomorrow. It would appear that they're a complete heap of lying incompetents,whereas they most definitely aren't a bunch of incompetent liars,as lying through their back teeth is the only thing they seem to do competently and consistently.”

Helpful Report

Posted 7 years ago

“order no.15503768790048.Received a text message and email with 1 hour slot between 9.30 and 10.30,saw the dpd van down the road,then saw it drive away past my house,i thought that was strange.why not stop here,later found out that driver dave had delivered my parcel to no3 which is two roads and three houses away,had to collect myself. me thinks dave needs to get himself some glasses so he can read the difference between 3 and 5. just hope i don"t have dpd delivering to me often in the future.”

Helpful Report

Posted 7 years ago

“I read these aweful reviews on the three main review sites with interest as I thought that it was just me that DPD Customer Services were being extremely rude to as they tried to defend this terrible service with lies ! (take note - Sinead Croke !) I agree that their Customer Services process is just a disgrace from begining to end - as is their parcel service. You guys need to look at how well some of your competitors manage to be efficient. Maybe the difference is that they respect their customers and clients !! You certainly don't and there seems little interest in improving your service from the mess that it is obviously in.”

Helpful Report

Posted 7 years ago

“Their rediculous condescending prerecorded message played to you after waiting 40 minutes due to being exceptionally busy (with hundreds of complaints I assume. Just infuriates the situation and stress levels further. The message should warn 'You are about to talk to a thick parrot. The parrot will recite scripted answers irrelevent to your particular circumstances and query. They will tell you a pack of lies. They will not help. in a few minutes of conversation they will ask you to repeat the question you have 3-4 times proving they are not listening or able to understand. You then might have to talk to their 'superior' in desperation. At that point you will realise that the first part of the call was just a warm up for the main act. You will then be insulted by someone who is equally ignorant, disinterested and unhelpful. But please be prepared for him/her to be extremely confrontational and rude. Instead of their greeting warning you not to be rude they should warn you that you and your intellegence are about to be extremely insulted by a staff that clearly couldn't care less, probably hate their job and are unable to defend the shambles that is DPD. They should also warn that you are about to waste 40 mins of your life (on top of the hours that you have wasted waiting for parcels that don't arrive as promised). DPD is your worst nightmare and should, and probably will, be out of business soon. I WILL NEVER BE USING DPD AGAIN AND WILL AVOID BUYING FROM COMPANIES THAT USE THEM.”

Helpful Report

Posted 7 years ago

“I was given a one hour delivery slot of 2-3pm for delivery. On the tracking page, at 4.30pm, I watched the van drive away and back to the depot 40 miles away. Raised it with DPD, was told it's okay just a driver change, be with you by 10pm. Nothing turned up. At 10pm, the tracking page changed to say it would be delivered the next day between 0600 and 2200hrs. Nothing arrived. Or the day after that. It arrived three days late, the page saying today's the day then changing to the next day at 10pm. Absolute shoddy customer service...and the tech provides absolutely no useful information.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews