DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CEO should be sacked as the lack of judgment displayed in their customer services pre recorded message followed by a most ignorant and rude 'service' is just unbelievable. At least she has put her name to this and can be identified for sacking - assuming assuming she has given her real name?! - if you try and get anyone elses name to report, it is not given 'due to data protection (I've heard some pathetic and convenient excuses in my time!!) They just don't want to be answerable. I have been regularly using couriers and delivery companies for buisiness and DPD used to be OK a few years ago. Since then they have just spiralled into a totally unreliable and unprofessional company who do not seem interested in their customers or saving their pitifull 'service'. They are now the worst by far in my experience and I will not chosse to use them again or buy from suppliers who use them if I have a choice.”

Helpful Report

Posted 7 years ago

“Was sent a message which confirm my parcel was going to be delivered to me on the 14th September, however this was not the case, it took an extra 7 days for me to receive it and it eventually arrived on the 20th September "7 days after" not good enough considering the the length of time they overshot this by.”

Helpful Report

Posted 7 years ago

“LIED ABOUT ATTEMPTED DELIVERY. I stayed home for a delivery that was scheduled for this morning. Only for me to receive an email that "delivery was attempted and no one was home". I was literally sitting by door. No calling card was left like they claimed in the mail. This is really disappointing. ZERO customer service!”

Helpful Report

Posted 7 years ago

“After more than 6 items have been damaged when delivered by DPD recently I will now never buy from a company who uses DPD as their delivery service. They kept me waiting more than 3 hours over the scheduled delivery time today. No warning or courtesy text to let me know either. Customer service took 32 minutes to answer their phone! Then when the item finally arrived, it's completely shattered! The delivery person must have really thrown it around to have shattered a heavy cement pot like that, as it was well packaged by Neptune. Last week my husband's computer hard drive was also completely damaged and had to be sent back because the fan was detached completely by being thrown around in transit again! This must happen frequently because when you call their helpline their getting message is by the CEO of DPD demanding that customers not yell (quite rightly) at their staff! If she actually took the time to improve the quality of service DPD provides instead of lecturing customers they might not have iterate customers in the first place! Avoid this company like the plague!!! Constantly damaging items in transit & turning up late is not a good business model! Looking at the other 1 star reviews DPD should seriously consider new management! AVOID DPD!!!”

Helpful Report

Posted 7 years ago

“Rang customer services about another failed delivery and after a rediculously long wait listening to messages about how busy they were (probably 100s of complaints and no adequate staff dealing with them ?) I had to listen to some pathetic and totally unprofessional and naive message from some 'director' woman lecturing about not being rude or abusive and that there was no excuse for this. Their whole system seems set to frustrate and annoy - it is no wonder that frustrations are shown by customers who are being treated like poop. Mrs Director - you need to wake up to the reality that it is your staff who are rude and provocative. They are very unhelpful and disinterested and very confrontational. Your greeting message is so hypercritical and weak. Your service is useless and pathetic. DPD should sack you and get a grip on their appalling 'service'. Maybe DPD UK will be saved by a buy out although who would want their aweful reputation??”

Helpful Report

Posted 7 years ago

“Another day wasted waiting for a booked and paid delivery that never happened. Absolute further waste of time trying to trace what whent wrong through Customer Services who are just abusive and extremely unhelpfull after a very long wait to get through. What exactly is Customer Services there for? Terrible company !”

Helpful Report

Posted 7 years ago

“Waited in all day for express delivery that never came - tried to rind DPD waited 35 mins to get through and then they just hung up on me. I have no idea when or if the parcel will now be delivered.....terrible and insulting service that I will never use again.”

Helpful Report

Posted 7 years ago

“NEVER AGAIN !! BUNCH OF AMATEURS ! Promised new delivery slot for urgent parcel that had not been delivered as promised. Took time off work and no delivery. Spent over an hour trying to chase up on phone to be informed py a very rude man that the parcel could not be traced and that I should contact the sender. When asked why they had not informed me that they would not be making the delivery he put the phone down on me !!! I would try and get compensation but they will not provide a reliable personal contact....They dissown thier mistakes. They lie.. They couldn't care less about their customers....Be warned and avoid !!”

Helpful Report

Posted 7 years ago

“Another missed express delivery paid for by sender to 'ensur' important and urgent delivery for wedding present. DPD now say they have no record of it even though their website shows it on tracking !!!! This company is just aweful and totally dishonest. When you ring them (if you can get through within 30-40 minutes !!!!) they are clearly disinterested, comfrontational and dishonest. What company should survive when they treat their customers with such little respect? This and the fact that their service is totally unreliable and a shambles. Be warned - do not use DPD and do not buy from any suppliers who use them to 'deliver/lose/damage/steel your parcel. - DPD are a total disgrace !!!”

Helpful Report

Posted 7 years ago

“Will not use again! I have ordered some important items and paid for the chosen day delivery. was waiting all day for it. Driver didn't even attempt the delivery! he just posted "nobody was there to sign"when i contacted the dpd they said that he left the calling card by my brown door. It's a shame that i dont have brown door! Will not use again!!”

Helpful Report

Posted 7 years ago

“Missing parcel. Waited in for delivery but no sign of courier - on the website it said parcel delivered and that I had signed for it. Driver couldn’t be bothered to ring my doorbell and said that he left it with the concierge - although couldn’t explain the fraudulent signature. The concierge has no record of a delivery. Two weeks later, numerous calls and emails and a personal visit to depot, DPD continue to insist that the parcel was delivered. I have no phone upgrade, I’m £115 out of pocket. DPD says I have to claim from the seller (Carphone Warehouse), but Carphone Warehouse says I have to raise a civil dispute with DPD. Basically I’m being accused of lying, or the concierge is, and no-one is prepared to take responsibility. I will not be using them in the future and will boycott those companies who use their services.”

Helpful Report

Posted 7 years ago

“Utterly incompetent and dishonest. Getting worse and worse. Says they attempted delivery today and no one was there while at least 10 people were present at the delivery address !!! ... Lying and wasting people's time. Also impossible to contact them and discuss the issue with them ... you are directed to an automated answering system and you are kept turning in circle... Disgusting, unreliable, dishonest and deceptive company.”

Helpful Report

Posted 7 years ago

“DPD HAS TO BE THE MOST UNRELIABLE DELIVERY COMPANY EVER. DPD HAS TO HAVE THE WORST CUSTOMER CARE EVER. WHY PROVIDE A PHONE SERVICE IF ALL YOU ARE GOING TO DO IS MAKE THE CUSTOMER EVEN MORE ANGRY WITH YOU BY THEIR 40 PLUS MINUTE WAIT. PRERECORDED LECTURE ABOUT NOT BEING RUDE AND THEN HAVING TO LISTEN TO SOME JUNIOR READING THE SCRIPT OR SOME VERY RUDE AND CONFRONTATIONAL USELESS 'MANAGER' (JUNIOR JUST OUT OF NAPPIES AND PROBABLY ON A FEW PENCE MORE THAN MINIMUM WAGE AND MINIMUM INTELLEGENCE). THIS COMPANY DOES NOT DESERVE YOUR BUSINESS OR TIME - AVOID !!!!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“terrible service duento delivery left at outside door”

Helpful Report

Posted 7 years ago

“Abosuletly terrible services provided. Despite paying additional fee for the parcel to arrive on saturday i have waited the whole day for dpd to notify me that estimated delivery day is monday. Then why do you have option to deliver parcel on the weekend if you DON'T DO THAT. Customer service is also very poor quality, trying to call an actual person from dpd is impossible which can be frustrating. Never again.”

Helpful Report

Posted 7 years ago

“Dreadful, unreliable, inefficient and negative unmotivated and extremely rude company - Avoid at all costs - there are many delivery companies out there who are much better and who care.”

Helpful Report

Posted 7 years ago

“Totally agree with Jini C - but the bigest 'dipshits' are the managers of the Customer Services who are just plain rude, thick and disinterested. Yes they employ parrots as the front line, but if you ask to speak to the next level you will soon have your intellegence insulted by the lack of theirs and their provocative behaviour towards customers. I would report them but:- 1) They will not give out their names (even though they have yours) 2) They will not give out who to report these matters to... 3) I doubt if any of them are the slightest interested anyweay as they watch the business spiral DPD UK is a shambles ! Deliveroo on a bike would be more consistently reliable - and probably quicker !! Bernard Manning would even be better than their Customer Services phone management !! (although he's dead now - but the 'managers' i've talked too at DPD seem brain dead.)”

Helpful Report

Posted 7 years ago

“This company hires the absolute dumbest people to be their delivery drivers. I understand they are not going to be that bright as they are delivery drivers, but the guy today was too stupid to figure out how a doorbell works. Seriously, your staff are dipshits.”

Helpful Report

Posted 7 years ago

“dire service, the driver made no attempt to identify the property, I stood in the drive waving at him but he was on his mobile (whist driving!) and passed on by. Second attempt I actually stood in the road waving but he had already passed in full view of me and the property. the service on this occasion was a joke.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews