DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably bad. We expected a delivery on Tuesday. We still haven't received it. Very unhelpful staff . Totally incompetent delivery men. 1st day they didn't try to deliver it at all. 2nd day said they tried to deliver it but when i said I had looked back on our cctv and they didn't come here Said they couldn't find our house. Today they didn't even try to deliver it even though they told me it would be here at 1pm . When i phoned this evening They said hopefully we would get it tomorrow. Very dissatisfied 🤬”

Helpful Report

Posted 7 years ago

“!070 reviews of which 1000 are the lowest rating - says it all !!”

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Posted 7 years ago

“Useless hit or miss and very rude company. Totally unreliable system and couldn't care less Customer Care and Depot management - absolute disgrace!!”

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Posted 7 years ago

“It now seems that they can't talk to customers because of 'data protection' even if you have all the details and tracking number - how convenient DPD ....noy sure why you have a customer services department at all unless its to drive people to self harm !!! Absolutely pathetic company that should be avoided unless you're into phone abuse from rude and pathetic useless imbeciles as you try to trace your parcel that they have screwed up on as usual,”

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Posted 7 years ago

“Would have given negative stars. Highly unprofessional and complete wasrte of time. took time of on a wednesday only to find out they rescheduled the delivery on another day, which I obviously missed. Went to collect at their depot, but the unprofessioal super rude person refused to give the parcel saying he will make sure it is returned to the sender. Also, the guy keep on going in and out of the reception area while we waited for almost an hour while we kept on pressing the bell for someone to come and attend. AVOID at all cost.”

Helpful Report

Posted 7 years ago

“Just an absolutely rubbish delivery company, you call for an amazon delivery that’s already days late and then they can’t answer anything because of data protection even though it’s coming to my name and address!! They can’t give any information apart from call amazon so I call amazon and they say to call dpd!!! This service it just useless and I’ll never use them again if possible!!!”

Helpful Report

Posted 7 years ago

“Well today I did get a parcel delivered on time by a driver who very pleasently told me I was one of the rare lucky ones. He said that often the problems were that he just did not have the parcels on board to match the notifications sent out...He agreed that every day was a lottery and that the staff are well aware of the problems but that managment are really very cynical towards their customers. He suggested performance related pay all round to make managment and all staff accountable - guess I wass fortunate enough to talk to one of the brighter guys!”

Helpful Report

Posted 7 years ago

“Disgraceful service. Very rude drivers and customer service. They gave us time and turned up earlier then that without any information. Now I have to travel an hour to pick up the my delivery.”

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Posted 7 years ago

“I orderd a parcel for Monday(I paid extra for it to be delivered that day) with my skin products which I need as I have a condition which is very painful. its now Wednesday and they still havnt arrived the drivers are going further away in tracking and I have phoned the company who have 1 lied to me and 2 done nothing to help. I'm leaving for a trip on Thursday without my products which prevent my painful condition. DO NOT USE THEM they are late and unhelpful and overall an apauling service. not to mention how the warehouse is only 1 hour away from me yet they are 3 days late.”

Helpful Report

Posted 7 years ago

“These people are crooks - they seem totally unaccountable and disinterested in providing an honest and efficient service. Their customer services are inefficient, confrontational and rude. Their 45 minute wait to listen to pathetic pre records about 'unusually busy etc etc and how customers must not be rude is just insulting. They dliver late..if at all.. keep you inaccurately informed about delivery slots and can waste days of your time. Businesses - using DPD can potentially lose you many customers who will not use you if you give them the liability of having to try and sort out DPDs unreliable 'service' lies and losses ... DPD are your worst nightmare - it is hard to think how they could get any worse....Obviously there are many people employed with them at the lower end but who is managing them and seemingly endorsing such inefficiency and in the case of customer services rudeness. I am sure you have plenty of empty sacks to put them in !!! Lets hear from you - if any of you are the slightest interested in your customers and clients,”

Helpful Report

Posted 7 years ago

“They just don't do their work. If you can choose who delivers your parcel choose any other company. DPD is litteraly the worst.”

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Posted 7 years ago

“This company is a complete and utter shambles. I ordered my phone from EE on 8th September and booked a deliver my slot for 10th September between 10-11... even paid £7 for delivery. Nothing came on 10th... so I didn’t complain I booked another delivery for 11th and nothing came so I called them and they said that my local DPD depo is closed so they’ll call in the morning. I went on the live chat this morning to ask for an update and was told that my parcel is missing! They haven’t updated the tracking since 8th September... they didn’t contact me to even let me know the parcel was missing! If I didn’t call or go on the live chat to query it... my tracking would still say that my delivery is due on 10th. There service is very poor and I wouldn’t recommend them to anyone. You would think that your items will be safe with these delivery people but they’re not!”

Helpful Report

Posted 7 years ago

“are shocking! Failed to deliver after waiting in all day for them! Awful customer service and refused to hand over the parcel! The system is rubbish you have my phone on hold that I needed for Monday and failed to deliver refused to let someone collect it for me and got spoken to poorly and when asked to speak to someone else got told no and got hung up on”

Helpful Report

Posted 7 years ago

“Sack Sinead Croke for the utter hypocrisy of the pre-recorded message. This is a total insult to their customers andespescially considering the 30 plus minutes to get through. It is not suprising that customers are frustrated, as everything along the line seems geared at ensuring this. Dreadful customer service !! This is like the final twitch of a dying company - DPD are truly abysmal !!”

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Posted 7 years ago

“Useless app. Can’t get any sense from it. Trying to rearrange delivery. Put i(n info asked for ....nothing happens . Arghhhhhh”

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Posted 7 years ago

“HOORAY !!!!!! My parcel just turned up - 5 WEEKS LATE AND DAMAGED !!!! 'Well at least you have it now' was the only reaction from them !! - Truely awful and ignorant company who totally seem to disregard its customers. This is a very competitive service and there are many very good companies offering much greater reliability and respect. DPD do not deserve to be in business. They do not listen to or truthfully try to resolve complaints. Only on effective solution is to warn suppliers that you will not buy from them if they use DPD. Personally I now use DHL and so far they have been 100% reliable”

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Posted 7 years ago

“Your parcel never arrives but is signed for??? DPD carryout a 3week investigation and refuse to compensate me! Please Don't USE DPD if you value your hard earned & purchases made”

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Posted 7 years ago

“....re last comment I would add that many have said that they would have given no stars at all if they had been allowed (1 star being lowest allowed on these review sites ) so put that on your pre-recorded messages DPD !!”

Helpful Report

Posted 7 years ago

“Last six months - average one star rating on Trust Pilot, Reviews and Review Centre. 1000's customers/clients with very similar experiences and complaints...and one clear message - to not use DPD at all costs !!! - says it all.”

Helpful Report

Posted 7 years ago

“Pre recorded message is a pathetic indication that you will be wasting your time talking to them after you rediculously long wait. What sort of company has to play a rediculous message like this. Shows what losers they are and displays no proffesionalism or confidence...absolutely desperate and pathetic !!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews