DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,666 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was expecting a parcel from Spain DPD sent me a email with the person and the time of delivery till there all good.... next day at the alocated delivery time the currier doesn’t arrive I check their website and appeared as delivered! There my Odiseey started! I called them like 50 times and almost every time they had a different excuse! Aside of course from the 40 times they did cut me while waiting to be transferred and else! Here are some of what they said on different calls but on the same very day... 1.- That the website is wrong and the parcel was at depot and on the morning would be delivered! Lying! 2.- that the parcel has been returned! When I asked the sensible question; Who sent it back? me or the sender? They reply; the Depot sent it back Why? They don’t know Followed by... Transfering call, transfering, transfering... cut off! 3.- the address I gave them does not match the delivery address! (Sometimes does sometimes doesn’t apparently! ) because I always have gave them the same parcel number! How many addresses this parcel have?! 4.- they can’t help me because they don’t deal with international parcels (I am calling always to the same number!) 5.- they need to call depot to inquiry and they’ll call me back... I insisted to wait on the line! But no I can’t and they hung up on me... This happened on several occasions and of course after promising me to call me back straight away! Some promise me as soon as 1 hour Up to Monday morning others! (Around 48 hours) thanks God I never held my breath! Because they never called! None of them! The treatment over the phone have been humiliating! The maners! The lack of honesty! The absolute chaos! I do over 95% of all my shopping online so I know! But it has been years since I felt this insulted! (Since those first years of EBay and those doggy delivery companies) And on top of everything... for a service that I paid for it with my delivery charge! Definitely No! Even to liquid gold if it comes delivered by DPD!!!!”

Helpful Report

Posted 7 years ago

“Absolutely useless! No point in requesting re-delivery. Totally ignored. If you are lucky enough to speak to anyone, Customer Services is shocking!”

Helpful Report

Posted 7 years ago

“Dreadful service. Failed to leave a delivery card after first attempt. Left a card with inadequate info. After the second and final attempt giving me no opportunity to make arrangements. It was extremely difficult to work out where the delivery had ended up and when I eventually got through to the local depot I was informed it had been returned to the sender. The girl I spoke to was totally ineffectual but apologetic. There are no helpful details on the delivery card and the website gives a customer contact number which charges an exorbitant fee for the privilege of making an enquiry. What a rubbish service! If I could give no stars I would.”

Helpful Report

Posted 7 years ago

“Absolutely appalling. No published number for enquiries, all calls (even the help on line) answered by computers. Two failed deliveries simply because the driver couldn't/wouldn/t walk 50m because of roadworks. Refused to call me. After tracking him on line, I walked up to meet him on day 2, and he simply drove past me. This was Daniel. Vimal in so called 'customer service' refused to call back and simply sent a stock answer which was irrelevant to my email. I leave to do charity work abroad tomorrow, and simply cannot arrange even to collect my parcel which I need for my work. Completely and utterly appalled by this so called 'service'.”

Helpful Report

Posted 7 years ago

“Must be the worst customer 'Services' department ever - no wonder they mention rude customers on their recorded 'greeting'!!!. This department is deluded and seems intent on annoying and frustrating their 'valued???' customers who have the patience to wait over 30 - 45 minutes to get through. They are aggressive, dishonest and seem to have zero attention span. Their 'training' seems to brainwash them into finding the closest scripted answer that they think might be relevant, but that often just reveals that they just aren't listening. Everything is geared up to make your blood boil and it is no wonder that customers show their frustration with this. Reading these reviews shows just how long this has been a problem and how little (if anything) they have done to address it. They cause confrontation and show little respect for the customer who pays their salaries. Of course they also have a thankless task trying to defend DPD's diabolical, haphazard and broken 'delivery' service which is sadly just an unreliable mess and more like a lottery. Also when they screw up - which is often, they seem unaccountable and if you think it is near impossible to get through to anyone helpful at Customer Services, try getting them to compensate for you 'lost' parcel or late deliveries and all your wasted time - no chance !! DPD are a disgrace and in this competitive sector where there is much good choice DPD should be avoided - as should any suppliers who use them.”

Helpful Report

Posted 7 years ago

“Parcel delivered on time today - a first after the last few months of disappointments and frustrations with DPD. Very nice driver but he admitted that DPD was really badly managed and that their overall attitude in management and depot was one of cynicism towards their customers. He said for now he was just taking the money and running but often had to 'massage' the route and deliveries to get through his near impossible schedule. Guess this meant falsifying signatures/instructions etc.He said they all did but this was rarely picked up on....Very interesting and I'm surprised he had time to chat !!”

Helpful Report

Posted 7 years ago

“Absolutely RUBBISH!! THIS IS THE SECOND ATTEMPT WAITING FOR MY PARCEL YET AGAIN - TRACKED ON LINE AND THEY DELIVERY GUY CALLED KOSTADIN HAS NOT EVEN COME TO OUR VILLAGE!!! THIS IS THE SECOND TIME!! DO NOT USE THIS COMPANY FOR A BUSINESS OR PERSONAL - I HAVE RAISED A COMPLAINT WITH O2 AS I AM WAITING FOR AN ITEM WITH FROM THEM. HOPEFULLY, O2 WILL LISTEN TO THEIR CUSTOMERS CHANGE THE DELIVERY COMPANY!!!!!!!!!! ON TOP OF THIS YOU CAN NOT GET THROUGH TO DPD CUSTOMER SERVICES IT IS SHOCKING SERVICE!”

Helpful Report

Posted 7 years ago

“I was waiting for my delivery to arrive and I was having a day off at work. It was to be delivered 12:22 to 13:22 on 14/11/2018. At 13:25 I checked the tracking system, it said the parcel will be returned to their ware house as requested and it will be delivered on 16/11/2018. I had never made such a request. So frustrating !!!!!”

Helpful Report

Posted 7 years ago

“Close down customer services unless you can make them prompt, efficient and polite. Your game needs to be raised 100% as at present IF you can get through your whole approach seems to be to alienate the customer with your lack of attention, dishonesty and rudeness. Everything you do encourages the customers frustrations to be shown - and you have the hypocrisy to lecture about this in your recorded message adding further annoyance after the 30 minutes wait to get through !!!!!! Hardly a master stroke of management Sinead Crooke !!! But reveals very clearly the state of DPD as they make a lame attempt at best to defend and disguise their shambolic inefficiencies !!! - I will never use DPD again when I have the choice and I will not buy from suppliers who do.”

Helpful Report

Posted 7 years ago

“Teri - you must be this years lucky one - or you work for them !!! I haver had nothing but unreliability, lies and rudeness from them and their confrontational and dishonest attitude towards their customers who they obviously disrespect ! - Terrible company.”

Helpful Report

Posted 7 years ago

“Totally useless said they would deliver between 1501 and 1601 yesterday but didn't after an hour of trying finally got to speak to someone who said as the driver decided to come back to the depot at 1700 we won't deliver today they upgraded it to a pre 12 saying they would get it to me ASAP its now 1120 and not here yet I won't be using any company that uses dpd for there delivery in the future”

Helpful Report

Posted 7 years ago

“Dpd do not give a dam about people with disabilities so do not use them”

Helpful Report

Posted 7 years ago

“Well today for the first time this year DPD did deliver to me within their stated scheduled time - only issue was that one of the parcels was damaged and fragile contents wrecked ! I now have to go through the process again but will request that the supplier uses someone else !”

Helpful Report

Posted 7 years ago

“Hello !!!! DPD - is there anyone there who cares ??!!!”

Helpful Report

Posted 7 years ago

“Told that I would be informed when delivery would take place by 11 am -....never happened - do I take time off work?.....cant get through to customer services...Lots of promises and advertised facilities (ie App) to make things efficient...All smoke and mirrors as these facilities just add another layer of cock up !! This company will waste your time and money - BE WARNED !!”

Helpful Report

Posted 7 years ago

“Absolutely awful service. Sent message to say package would be delivered between 17:30 and 18:30. At around 16:00 a further message was sent saying the slot had changed to 20:00 to 22:00. At 19:30 we received a message that the driver 'could not access the property' despite there clearly being no effort whatsoever to deliver the package. Now apparently they can't change the delivery address and will keep trying to deliver to the same address, despite having been informed that we work and this will simply result in another failed delivery. Customer service representatives seem to be as mentally-impaired as the lazy idiots they employ as delivery drivers. An absolute disgrace of a company. Just upset I had to give them 1 star, as they don't deserve even that.”

Helpful Report

Posted 7 years ago

“Yes, most review sites include responses by companies keen to address problems and engage with customers and their feedback. DPD's silence unfortunately speaks volumes - they obviously couldn't care less !”

Helpful Report

Posted 7 years ago

“Will DPD ever respond to all this criticism ?? There are so many similar complaints that it would appear clear that their systems are completely unreliable and their staff disinterested in providing the expected service and standards. It would be interesting to hear a named representative of DPD s honest (if they are capable of honesty) response and explanation.”

Helpful Report

Posted 7 years ago

“Delivery 3 days late after not coming in original window which was Sat 9am-10pm, no warning that it wouldn’t arrive given so I wasted my whole day waiting. Still have not received package”

Helpful Report

Posted 7 years ago

“Yet another week of frustration with unreliable and dishonest DPD and their totally insulting Customer Service (what do those words mean DPD ???!!!) I will NEVER use this company or any suppliers who use them again. They don't deserve a penny and they obviously don't think their customers are worth any more as they have no respect for them or their parcels - disgraceful company - AVOID !!!!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,666 reviews