DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,666 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised delivery did not happen- couldn’t find my address and I live on a main A road! Rang customer services and had 15 minutes on hold and was then told driver was on his way back with my parcel and guaranteed delivery today. Nothing! Three hours later I rang again, this time 25 minutes on hold. Got told a load of rubbish about satnav failed but ‘hopefully ‘ my delivery would arrive tomorrow. I won’t hold my breath. Have had similar issues before with DPD. Can’t believe suppliers use this useless and incompetent company.”

Helpful Report

Posted 7 years ago

“MY parcel was picked up on the 1st November by DPD. I paid specifically for a Saturday delivery, nothing came. I tried using the chat facility on the DPD app which seems to be standard ai reponses. Everytime the ai gives up it offers to connect me with customers services which are invariably busy, try later. I tried calling via the app and was told that since I used the app I would be leapfrogged to the front of the queue. (Took circa 15 minutes for them to answer) If that was the front of the queue, I wouldnt't want to be at the back) Spoke with customer services Saturday lunchtime and was told a priority message would be sent to the Readsing depot, and that I would receive an update from them - nothing. I checked to see if Sunday delivery was possible, yes, if I pay ! It's now Monday 5th November and when I ask the ai chat app, "where's my parcel", the answer, "it's at our Reading depot". Yes, it's Groundhog day folks !! I got so frustrated that I have contacted the seller and asked for them to have the order returned for a refund. Perhaps they will have more success, but I'm not holding my breath.”

Helpful Report

Posted 7 years ago

“If i could give this company less than one star i would. Complete and utter garbage. No reasoning to why my package never came. I spotted a dpd van outside my house on the day of delivery but at no point made a effort to knock my door. I hope this company go down.”

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Posted 7 years ago

“Decided to not to deliver for no reason had to wait 3 days...last time they did that they open my delivery and stole items”

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Posted 7 years ago

“Garbage company. Avoid this company at all costs if you do not want frustration.”

Helpful Report

Posted 7 years ago

“Paid premium for weekend delivery. DPD failed to deliver despite having the package. No reason given and now I have been forced to pay an additional premium to DPD to guarantee delivery by by 10.30am on Monday. Complete failure by DPD and no help from customer services in resolving the issue.”

Helpful Report

Posted 7 years ago

“I know someone who works at DPD ('for an easy ride') and the stories I hear are unbelievable. Yes they do read these reviews, but more as a source of entertainment. There seems to be a very cynical attitude towards them and towards their customers - it seems that they really couldn't care less and will get paid no matter how bad their performance. They do not deserve your business. Do not waste your time or money.”

Helpful Report

Posted 7 years ago

“I am exceptionally disappointed with this service. My experience has been the worst that I have ever encountered with a courier company, problems ranging from the customer service to the depot to the delivery staff. The obvious lack of interest in resolving queries and helping their customers would be a key concern of mine if I were a senior member of the company. The parcel had been due to be delivered for 3 days and each attempt of delivery had been to either the incorrect address or unable to deliver for a number of many ambiguous reasons. The address was explicitly stated and I contacted the customer service desk (which involved waiting on hold for approx. 30 mins) prior to delivery to ensure that the address etc was all in order. However, the package was not delivered. When contacting the customer service desk after each failed delivery, I was informed that I should receive a call within the hour to discuss the delivery - goes without saying that I never received a single call back. The address had been conveyed to the delivery driver incorrectly somewhere through the DPD package dispatch process and the customer advisor that I spoke to informed me that despite having confirmed the correct address, the package would repeatedly be delivered to the incorrect dress as this was DPD policy. The lack of initiative and desire to provide a service to their customers is shocking, and the inability to deliver a package to the right address - which has been provided on numerous occasions despite an internal error - is slightly worrying for a courier service of this century. I found dealing with this company so stressful and full of brick walls that I had to through a middle company. Good luck DPD, you certainly will not be getting my custom again and nor will I be recommending you to anybody that I know. In fact I will be strongly deterring people from using this awful and time wasting service.”

Helpful Report

Posted 7 years ago

“It's a total waste of time complaining to DPD (you can tell what a mess they are in when you hear the condescending message that rewards you for holding for more than 30 mins to get through) Their service is useless. Their Customer Service is worse and just insults anyone with the smallest amount of intelligence. There is only one effective complaint and that is to complain to the sender of the parcel and if this is a supplier inform them that you will avoid buying from them if they use DPD - they will no doubt have heard this many times before.”

Helpful Report

Posted 7 years ago

“Missed the delivery but driver left a card. Was invited by card to send reference code and card number to DPD to rearrange delivery. Tried to do so but kept getting message that the code or card number was incorrect. I only sent the numbers they gave me! Tried to phone but phone was not answered. Sent email to their complaints department and was promised reply within 90 minutes. Still waiting. William Hunt should use another transport company.”

Helpful Report

Posted 7 years ago

“Would give minus stars if possible. I ordered an item from Chanel for a friend's birthday. I got a message saying delivery was 2nd November. I want online to amend this as her birthday is 7th I changed delivery to 6th. I got a message confirming the change. Today I get a message saying it's out for delivery today?!!!!!! Obviously customer option is a total and complete waste of time. I'm now holding on to speak to customer services. There's a nice condescending message from their Director at the start requesting that callers are not abusive to her staff. Wonder why that's necessay? Could it be because the whole system is useless? I would never recommend or choose DPD. In fact I intend to complain to Chanel and suggest they use a different company Now holding on for 9 mins for customer services who probably do not even exist.”

Helpful Report

Posted 7 years ago

“Took day off work for a 'confirmed' scheduled delivery which did not arrive. I chased this up with an infuriating attempt to get through to any one at Customer Services ....waited 40 minutes to get through only to be cut off !!! Tried again - same wait and then after much repeating to someone who clearly hated their job ans had an attention span of a nano second and zero desire to help, they reluctantly looked into my delivery and informed me the parcel had been sent back to sender !! The next day after me contacting the sender and arranging a replacement to be sent the original parcel was 'attempted for delivery' but I was not in as I had not been informed !!!!!!! What a rediculous and totally unprofessional company this is - will they compensate for the waste of my time - of course not. Will they admit fault ? no judging from their Customer Services it is my fault for trusting them !!!! DPD seem intent on self destruction both messing the receiver and the sender around and then with disinterest and hostility seemingly blaming both for using their services !!! Dreadful company who should not be trusted' Sending and receiving a parcel should not be a lottery run by crooks (or Crookes as in Sinead Crooke - who bravely puts her head on the block by not remaining anonymous - at least we know who is responsible for their truly terrible and insulting Customer Services)”

Helpful Report

Posted 7 years ago

“AVOID AVOID AVOID !! - This company are incredibly unreliable and their systems seem doomed to fail, Their Customer Service is beyond belief in that it is just so bad and can only further frustrate DPDs customers having to be insulted with lies and rudeness in their pitiful attempts to deffend the undeffendable . DPD fail on so many levels and seem to despise their customers and clients. Surely there is no future for a totally dysfunctional company like this as it continues to spiral out of control. The management needs to be replaced as they are clearly ineffective and the Customer Services Department has to be the worst ever - they are absolutely useless and very hostile in their indifference. Suppliers should avoid upsetting their customers with the unreliability and frustration that is DPDs norm.”

Helpful Report

Posted 7 years ago

“So annoyed with this absolutely useless company. They clearly couldn't give a toss about their clients or customers and are just rude, cynical and dissinterested in helping - God only knows what their managers do to achieve such a useless 'service' in a very competetive market. They are so unreliable and then when things go wrong )which seems all to often) they just lie and fob you off/ They waste so much of their customers time sending meaningless messages and lieing about parcels being signed for when they have never attempted delivery to the correct address. Their customer services is the most dishonest, rude, confrontational and useless service I have EVER experienced. There seems a standard 45 plus minute wait to then be greeted by a recording by Sinead Crook - Head of Customer 'Experiences' I think !! instructing callers not to be rude !!!(what credible company does this ??!!) this is then followed by the opportunity to talk to the rudest, dishonest and ignorant staff who appear not to comprehend anything said - you give them DPD tracking numbers that they cannot find etc etc and in my experience on a number of occasions just put the phone down on me when they are unable to help. Try asking to speak to someone more senior and you are put through eventually to an even more agressive imbecile ....What is the training for these morons Sinead Crooke ? - you should be ashamed at the useless department you have and how much business you are loosing your useless company.”

Helpful Report

Posted 7 years ago

“extremely unreliable, customer services 1st message is 'not to verbally abuse their staff' (or words to that effect) not a good omen, wasted a days holiday for a rescheduled delivery. checked tracking service which said still at Dunstable warehouse, kept checking until 6.15 when I called their customer services, who said it hadn't been scanned yet, that they couldn't find the item, that it may take 10 minutes or 5 days to locate it, and that I should call the supplier to let them know. Supplier is sending another item which hopefully will arrive next week...another days holiday wasted, DPD should pay for my time.”

Helpful Report

Posted 7 years ago

“DPD are by far the worse delivery company I have ever used. Was advised my parcel would arrive. Nothing arrived. Took an hour and a half to get through to them to then be told to go and collect from the depot directly. Went and waited for an hour and 40 minutes to be told they couldn't find it. Got home to then have an email to go and collect the following morning at 8am. Arrived and low and behold, half an hour wait and no parcel! The company are a joke and no one that I dealt with knew what was going on or seemed to have an ounce of common sense. The main manager of the Bristol deposit whose picture was all over the reception area walked past us several times and made no effort to find out what was going on with any of the people waiting in the reception area who were as frustrated as me! Never use DPD!”

Helpful Report

Posted 7 years ago

“Stay clear this company very rude and abusive and then try to make out that you're the problem please use Parcelforce or another company this company is disgusting I would not recommend them to anyone”

Helpful Report

Posted 7 years ago

“Customer Services are just the worst ever. If they closed this department it would make little difference to the absolute shambles rthat is DPD. They seem to have absolutely no respect for their customers and clients reputation whatsoever. They act like a company that has just given up and know their days are numbered. They are an absolute disgrace and totally unreliable. They lie and are often extremely rude - if you can eventually get through to anyone to talk to. I strongly recommend that you avoid DPD - there are much better and more reliable delivery companies who care about their reputation and customers.”

Helpful Report

Posted 7 years ago

“An extremely untrustworthy business. They attempted to deliver my parcel on Saturday, 27th October but said I was not home, despite me being home all day. They then re-arranged delivery for Sunday, 28th October without telling me. I was out all day that Sunday, yet they say I signed for it and left my package with a neighbour and left a note where I cannot read the writing of the driver. They also left me a voice mail which I cannot understand a word of. Each time i try to call and speak to a customer service advisor, I enter my parcel number and it comes up as delivered and signed for by me (again not true) and they cut my call off! Luckily Amazon have refunded me, but I still can't get through to DPD whatever I try as they have stopped replying to customers on Twitter (probably due to the sheer amount of complaints at their horrendous service). Will I ever find/get/see my package? I don't know. What I do know, is that I will avoid using DPD where possible, even if it means paying £10 more for another delivery provider as they are so, so bad and cannot be trusted. Couple that with a totally non-existent customer service and you have a recipe for a miserable customer experience.”

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Posted 7 years ago

“Customer Services seem paid to lie and behave in the most rude and condescending way. Their job seems to lose DPDs customers. They seem to have little desire to be respectful or to try and resolve the many problems DPD obviously have. DPD seem unaccountable and disinterested in providing a reliable services. Their days must be numbered as no company can exist with no respect to its customers. SUPPLIERS AVOID DPD IF YOU VALUE YOUR REPUTATION !”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,666 reviews