DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's never gone right..... They have lost or failed to deliver every parcel ever sent to my daughters address... I've been there waiting for an item for 5 days .. it was resent by M& S and still never arrived .. every excuse under the sun .. Promises and lies .. The latest parcel and resent parcel from a supplier never arrived ..This has cost them a fortune in phone calls work time a mechanics workroom slot and the knock on effect of the project being delayed so much that a wedding could be spoiled... It is fraudulent, not fit for purpose ..... we warned our supplier that DPD wouldn't deliver they assured us they would .... 1week later we had to drive to Oldbury depot at 5 am to get there and back in time for 9 am..Once there they were helpful .... The Driver for our area is letting them down and should be prosecuted .... It is nothing short of theft....”

Helpful Report

Posted 7 years ago

“WORSE COURIERS BY FAR. Just awful. They drop the first line of my address off every time, even though I email / phone them to warn them every time. They've confirmed that they've delivered my items to random other addresses that they can't identify and so other people have my parcels with an address that they can't identify me from. Unbelievable! Their customer services are of no help and tell you different things so that you never actually get to the truth of the situation and just go away.”

Helpful Report

Posted 7 years ago

“terrible customer service, they deliver parcels whenever they feel like and not when the customer says so they get suprised when no one is there”

Helpful Report

Posted 7 years ago

“Driver said he had tried to deliver when I was home. Dpd confirmed drivers sat nav showed he never went near our street. Three more days of being promised the delivery, wsiting in and 8 hours on phone and messaging still no delivery. Most stressful experience. Promised lots of call backs that never happened. Avoid DPD at all costs.”

Helpful Report

Posted 7 years ago

“I have been waiting for new phone for over a month terrible service dpd are useless. They don't try to sort it out.”

Helpful Report

Posted 7 years ago

“Hell is friendlier”

Helpful Report

Posted 7 years ago

“Liars. Was told driver would deliver between 11am and 12pm. Sat near front door and at 12pm received a notification email saying ''Oh no! WE'VE MISSED YOU We'll be back TOMORROW.'' Why lie? Beware!! If they are behind schedule they will pretend they made a delivery attempt with the fault being yours for not answering the door. Terrible service.”

Helpful Report

Posted 7 years ago

“Last week they ‘attempted’ delivery twice but didn’t deliver even though I was home. This week they went on another level of hell and don’t even attempt to deliver any more. The parcel for which I’ve been waiting now the whole week in the morning has a “arrived at the depot” status and then automatically changes into “returned to the depot”. At this point I don’t know when I will actually get it. I’m starting to lose faith and calling dpd is a lost call because I always get different answers and reasons why it did not get delivered and promises that it will be delivered first thing tomorrow and that it’s dpd priority.”

Helpful Report

Posted 7 years ago

“Rubbish service. The driver keeps trying to deliver parcels (5 different occasions to date) to the wrong address, the streets are parallel but have different post codes. I get a message saying that I was not in, when I have taken days off work to be in. When complained to the Make it Right team I was told that Said it would arrive the next day - of course waited in but nothing came they also said it could be a language problem!!! . What they cant read a postcode or follow a SatNav, maybe there should be tests before they employ these monkeys. When the last parcel was eventually delivered the delivery man was very rude as if it was my fault. Come on DPD get your act together you used to be good.”

Helpful Report

Posted 7 years ago

“I am totally unhappy with the service they provided. My parcel has never been delivered.When I track the parcel, it says that they were unable to deliver my parcel as there was no one present to sign for the delivery. I contacted them many times. Even they had all the details of the receiver, they never contacted her. Now they are emailing me that the recipient address was wrong. How can they claim that the address is wrong if they had attempted to deliver but coudln't find anyone to sign for? I emailed them to get a full refund but all they did was forwarding me from one contact to another. Finally, they told me to have a live chat on their webpage but I never found that option on the webpage. I will never ever use this service again.”

Helpful Report

Posted 7 years ago

“everything went wrong, impossible to get in touch with them by chat or phone, they did not pick up on time neither delivered the goods.”

Helpful Report

Posted 7 years ago

“They text you saying "delivery will be with you soon", when they have not even picked it up or wont for another 3 days. Useless, not my choice.”

Helpful Report

Posted 7 years ago

“I definitely would not choose DPD as their drivers are not reliable at all with zero respect for their job, not turning up with parcels and simply making fictitious claims of missed deliveries whilst a recipient waits on a day. Total disregard for one's time and near impossible to call someone to investigate. This has been happening on regular basis with no one taking any responsibilities. What other companies can perform so poorly and yet face no repercussions?! Sadly often as a person receiving a parcel it's not my choice to use them but I would like to warn anyone who is!”

Helpful Report

Posted 7 years ago

“Paid extra for the 'Express' next day service (Between 9am - 5pm) and awaited the 1 hour time slot we would be given for delivery, normally at 11am when its loaded on the van, but this can also be 12pm depends what link you look at, oh and also elsewhere it says delivery will between 6am - 10pm on another link. Tracking number didn't work but we could see that the item had been received at the Birmingham hub at 2am this morning and it was on it's way to the Hinckley depot where it appears to have vanished into the ether!! Not having received a hour time slot by 2pm we contacted the company we bought the item from as they would have more chance of speaking to someone at dpd than we would, this they did and got back to us saying they were very unhelpful and it looks like it's gone 'missing' as they had no record of it....... As a gesture of goodwill the company is resending the item via a guaranteed delivery by 1pm Saturday RM.”

Helpful Report

Posted 7 years ago

“Bunch of clowns, do not use their services, 48hour is a complete lie, ive been waiting 8 days now and still they cannot trackdown my package. Their call centre keeps saying call wait 5 minutes, when actually you will wait 30mins or more! Worst service Avoid at all cost.”

Helpful Report

Posted 7 years ago

“I would give zero but there was no option to do so. They claim to have tried to deliver parcels but then take pictures of random buildings saying they left a card. Or they say it's been delivered and signed for but no one seems to know where it is and it mysteriously ends up back at the depot. Other times I get an email saying "we have changed your delivery date as requested" when I am still sitting at home waiting for the delivery. It's a common tactic by the couriers to blatantly lie and say they have tried to deliver but because they are pushed for time they either drive by or say they couldn't find the place. I keep urging companies not to use them anymore. It's a disgrace. Even myHermes is better than DPD. Customer services keep promising delivery and it just doesn't happen. They had one of my parcels for at least 17 days. After hours of wasted time on the phone they finally delivered to a local DPD drop of point. They wouldn't give me the parcel because there was no barcode on it. DPD apologised and said it was their fault. The most frustrating company I have ever dealt with.”

Helpful Report

Posted 7 years ago

“Useless. They claim to have tried to deliver my parcel and left a card. I was in all day and no card was left. I received a text asking me to rearrange delivery, however no option was given to choose another day. The next day I received another text saying delivery attempted. Again no card left. Emailed DPD to find out what was going on and had to wait 2 days for a response. My question was deleted for the form I sent, so was sent an email telling me my package was being delivered to a local shop. The previous text had said this would be ready today, however this is not the case.”

Helpful Report

Posted 7 years ago

“Everything went wrong each time, nobody picks up nor collect the packages, they do not answers the phone, chat is never working well and many times I see the status of my packages as "wrong address", when the given address is totally correct and easy to find. Couriers do not even call to ask, they just put "wrong address" when they are too lazy to do their job.”

Helpful Report

Posted 7 years ago

“Flower delivery for house move - recipient was in but they didn’t knock or if they did not loud. They took a photo of the box of flowers on the doorstep but then left them by the bin next to previous occupants rubbish. No card to say where they had left them. Recipient wasn’t expecting a delivery as it was a surprise so didn’t look by the bin. I had to contact the recipient to see if she had received the flowers the previous day but she hadn’t. We contacted the florist who provided evidence by the photo that they had been delivered but I thought how stupid to just leave them on the doorstep. I had requested if recipient not in to leave with a neighbour. We found them eventually by the bin with the rubbish but this was 8 hours after delivery in the heatwave. What a waste of money and it spoilt the surprise of what was intended as a nice gesture. Very disappointed with DPD”

Helpful Report

Posted 7 years ago

“DPD have taken 29 mins to answer phone - says on recording that the current wait time is in excess of 5mins - very misleading. Unacceptable and misleading wait time”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews