DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,666 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely shocking service... can’t hold of anyone on the phone and the redeliverybdoesnt work as you take no notice of it... total joke”

Helpful Report

Posted 7 years ago

“DPD had my parcel but were not delivering it to me for two weeks and every time I checked in the website what is going on and every time I either call or email them, everything I got were promises of delivery on the next day. However, 5 lies (yes, 5) later my parcel was still not here, I wasted 4 full days to stay at home waiting for my parcel as promised by DPD. In the end they admitted they cannot find my parcel despite the updates show where it was the previous day and since they haven't tried to deliver it, it still should be there, but nevermind. So, after 8 days of waiting for my parcel they were then "searching for it", which takes "from 3-5 working days", so the only thing I could do, after calling and emailing them for that long, is to just forget about my parcel and prey that I am going to receive it this year at least. In the end, after contacting them by email and phone every day for 9 consequent days, DPD finally admitted that they damaged my parcel and apologised for that and said my only options now were to collect it myself from their depot or send it back to the sender, because "they can't deliver damaged parcels". They were about to deliver it to me earlier, which means my parcel was not damaged at that time and now it was. I went to pick it up myself to find my parcel in the worst condition possible. There was a HUGE hole on the bottom of my parcel, from where items were falling off as they were bringing it to me on a trolley. The hole was that big you could literally put both of your hands in at the same time. The original packaging was all damaged - tape was cut, the 2 plastic strips as well. They have tried to reseal the parcel with their own tape. I wish I could post photos here so you can see how I found my parcel. People, our parcels are handled in the worst way possible. I was even advised not to use DPD anymore by one of the DPD staff, which made me even more confused. I emailed them again for explanation and compensation for the distress, inconvenience, damaged parcel and almost all items inside, waste of my time and money, but my emails have been ignored - no ethics or customer rights matter for DPD, I have nothing more to say.”

Helpful Report

Posted 7 years ago

“I just had a delivery driver come to deliver a parcel and didn't even knock on the door or ring the bell. The only reason I k ew he was there was that I heard his car door close and he drove off. I jumped in my car and tried to follow him but couldn't follow him in time and i lost him. I paid for next day delivery and came home from work to be in for the selected hour. I specifically needed the parcel for this evening and now I have to wait another day. Very lazy service, the missed parcel slip wasn't even filled out. You expect the driver to at least knock on the door.”

Helpful Report

Posted 7 years ago

“Tragic customer service, dpd drivers are always late ( for days not hours) high prices. I'm not happy.”

Helpful Report

Posted 7 years ago

“Your Carphone Warehouse order will be delivered on Saturday 27th October, 08:00 - 17:00 as requested. After i paid 5 pounds for my parcel to delivered on Saturday, on their application and on the email is the same day for delivery and i've asked 2 times their call center and confirmed will be delivered today. At 16:00 i chatted again with one of their guys who told me that my parcel will be delivered on Monday because they don't have time to deliver today. This company is just a joke.”

Helpful Report

Posted 7 years ago

“What went wrong they are asking me. Well....yet again we waited in for the delivery. We were told a slot of an hour when it would be there but were in all day regardless. Suddenly a text arrives stating we were out and they couldn’t deliver. Garbage! We were looking out the windows for the van and no van arrived. The driver clearly couldn’t be bothered to deliver it despite us paying extra for a specific next day service. Customer Service doesn’t exist. You have to email them. This isn’t the first time this has happened either. Phones have gone missing, deliveries not appeared. DPD clearly couldn’t care less about their customers. If I’d known who would be delivering I wouldn’t have placed the order in the first place. Looking online and it seems this is a regular occurrence across the country. How can a company keep getting away with this?????”

Helpful Report

Posted 7 years ago

“After night shift I've waited for the Dpd driver to come with my eyes on the phone, i was delivery number 10 when the map was showing 9 from 10 i received a message that my parcel will be delivered on Monday because i didn't respond at door. Maybe you can buy them some phones to call before leaving you without a parcel that you are waiting for weeks.”

Helpful Report

Posted 7 years ago

“I have waiting for may parcel all day and nothing!!whn i checked the traking it was saying it got refused !! Nobody came to my door u f.... pricks!! This is the second time ! Retards drivers if they don't find a good place for them to park the just move on to the next post code and they just say u refused the parcel !! Or they ur so idiots if they don'tfind the adress same they move on !quit ur job u f... priks!”

Helpful Report

Posted 7 years ago

“The worse delivery company ever! Not able to delivery my parcel for 3 days already ! Waiting for driver outside my house for 2 days to HELP HIM to find my adress easier and he didn't even show up !!! I have been sent photo of my door which not even my door for 2 days !!! Multiple calls. Wasted my time and energy for nothing ! App DPD is rubbish as their service !!! Not recommend at all !!! Deserves zero star!”

Helpful Report

Posted 7 years ago

“Deserves zero star. No costumer service at all. No, contact number apart from useless answering machine. Frustrating. This should be illegal! where can I complain?”

Helpful Report

Posted 7 years ago

“I took a day off to receive a parcel, nobody called my intercom or my mobile number which I left when I made a purchase. The email I got asked me to download the app to track my parcel, I downloaded and signed up to DPD app and it keeps saying that the internet connection is slower than usual please wait and then it crashes. What the hell!! My phone is Google Pixel XL 2 so its not like I am running an ancient phone. I tried to call the office number 0121 275 0500 and all I got was an automated service. Is there a real life human being I can talk to? This service (or lack of) is appalling!! I cannot believe I got charged for this delivery. What the hell am I paying for?”

Helpful Report

Posted 7 years ago

“Very poor delivery service, I’ve not once received a parcel on time. Their website is not very user friendly and every parcel I’ve tracked appears to stay in their depot for a minimum of 4 days. I’ve not once been able to get through to anyone on the phone. Avoids if possible”

Helpful Report

Posted 7 years ago

“As we were aware that we wouldn't be home yesterday, we changed the delivery address for our order to a local shop which is a suggested alternative on their website. We received a notification at 5:15pm yesterday that there was nobody at the address. Again, the address given is a local newsagent. There was no call or text from the driver (which they are supposed to do). We then called DPD, who apologised but said there was nothing that could be done. They assured us that the delivery would be made today between 9am and 10am. I have now stayed at home for the entire day, it is 5:30pm and there is still no delivery. We have called the driver (who is extremely abnoxious and rude), and our call a few minutes ago went unanswered.”

Helpful Report

Posted 7 years ago

“Delivery company impossible to contact, not interested in finding my parcel.”

Helpful Report

Posted 7 years ago

“Made me unhappy not receiving my packages on timr”

Helpful Report

Posted 7 years ago

“I wish it was possible to give 0 stars. The WORST customer service experience ever. No one willing to help me. They have just dropped out of online chat THREE different times because they couldn't be bothered to deal with my request. My parcel was meant to arrive on Wednesday. They keep sending me texts saying thanks for pushing your delivery back a day. I DIDN'T YOU MORONS! It was you because you are totally incompetent. Now they are going to try and deliver it tomorrow when I will be on holiday. They refused to let me speak to someone senior on the phone. This company deserves to go bust.”

Helpful Report

Posted 7 years ago

“Parcel arrived broken even if it said " Fragile" on the box. I hoped the items where ok inside but 2 of them were smashed and other 7 damaged. It has been a really bad delivery ( not the first bad one with DPD)”

Helpful Report

Posted 7 years ago

“After almost one months of quering regarding my parcel dpd have decided to assume that they lost my parcel. Awaiting to hear from the sender what will happen next. Will never use that company ever again, they are unable to do they job properly and don’t take responsibility for it.”

Helpful Report

Posted 7 years ago

“The worse delivery experience and customer service afterwards. The driver Quinton could not find my house which is on the main road with Google search showing it exactly where is is, so after calling customer service they send message to go back and deliver the item so he just marked then that no one is at home and card left- when he never bothered to even come to the address. Phoned customer service fuming that the person marked that he came and I was not at home so they phoned him and left voicemail to go and deliver item so I waited whole day at home, nothing happened -I was offered to come and pick up item from depot. Again spoke with customer service next day, now the item with the delivery person and I should wait for slot they not even bothering apologise, the person on the phoned sounded proper not caring and not giving any acknowledgment that I am waiting for parcel second day and they said that they not going to upgrade it to deliver at least first thing in the morning although is entirely their fault. Don't use the company, they only care to take money for deliveries and delivery side it's not really what they care.”

Helpful Report

Posted 7 years ago

“Well where do I start parcel supposed to be at depot had to get taxi there as don't drive parcel wasn't there as there was a mix up online said it was in Birmingham even though I had confirmation to say at depot said I could change delivery address if done before midnight web site is down can't get through to customer service and 15.00 in taxi fare and still no parcel 2 other people at depot told same no parcels for them either do not use this company bad reviews all round”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,666 reviews