DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,658 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Harry Allday

375

Anonymous

Anonymous // 01/01/2019

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“5* service. Ordered item previous aft arr'ed following morning at time stated on txt messages. Thank you.”

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Posted 8 years ago

“In my opion their App and Delivery Service, with a network for local pick up points is really good ????.”

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Posted 8 years ago

“This excuse for a delivery company should be avoided , My order for winter tyres caused me untold misery , because of thier Inability to deliver my tyres on time this directly Impacted on my ability to get to work on time owing to the snow and ice , they had my tyres for 2 whole weeks before they delivered to the garage that was waiting to fit them , the lie they told me was because they only had the postcode , absolute rubbish as they deliver to this same garage regularly , They are just simply Incompetent avoid at all costs as they are just liars as well ... and not the first time I've had problems with them including the same exuse for the failed delivery of my new mobile phone ,. Message to dpd management Portlethen depot ... You are Incompetent Lying Imbeciles ...”

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Posted 8 years ago

“Order next day delivery from them twice now, has been late every single time. Terrible company”

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Posted 8 years ago

“What went right! paid for specific day delivery that being yesterday. Got someone to wait in all day and checked all day for a 2 hour delivery slot. Parcel had been dispatched Thursday. Tracking stated that parcel was on its way. Even covered all possibilities and said if door wasn't answered to leave with neighbour or safe and to leave a card. Updated this at 4 ish when i was home. NO delivery, no nothing, spent ages on phone to sender, currently on hold to them again, no update on parcel, no scan details, nothing. Have now had to cancel parcel and the sender has lost a customer. Well done DPD not sure how any business can afford to use you. Note this isn't the first or even second time either....”

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Posted 8 years ago

“They our a disgrace. Waiting on mobile phone. Which have never arrived. 4 rescheduled days for delivery. Keep sending emails try to deliver no one in. Which is a lot lies. Sat in 4 days no further on. Do not use them they are a disgrace. I never got a card through my door for any of rescheduled deliveries. Just an email. LIARS!!!”

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Posted 8 years ago

“Absolutely useless company. Waited in all day for a parcel that was booked in for between 3 and 4 pm. Checked online at 5 and it said I was No.50 currently at 32. Waited in another 2 hours,checked back online and the driver stated nobody was in and they didn't have my details which is bs as Amazon have had all my info for years. To top it off nobody answers the phones and I paid extra for express next day delivery. Waste of time..AVOID!”

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Posted 8 years ago

“Couldn't choose the time slot and missed the delivery by 10 minutes. Asked for parcel to be left at post office on next street if I wasn't in. this wasn't done. Saw delivery driver on way back home and asked for package but he couldn't deliver on the street and wouldn't drive back round the corner to the house to deliver it there either. Paid through the nose for it to be delivered on the Friday(Today), now apparently won't get parcel delivered till Monday, at which point the package is useless. What a joke!”

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Posted 8 years ago

“The delivery driver rude and unprofessional. I was told to go away once i had given my name so i closed the front door and he then proceeded to open my front door without knocking or concent. He also put on his pda that i signed for it. I signed nothing. Drivers name was Derek I belive, my advice would be avoid if possible and use my hermes or collect + where possible”

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Posted 8 years ago

“AVOID AT ALL COST. DRIVERS ARE PROFESSIONAL LIARS. DRIVERS ARE ONLY INTERESTED IN FILLING THEIR SLOTS. THEY WILL ONLY WORK TO SUIT THEMSELVES NOT CUSTOMERS. AVOID!!!!!!!!!!”

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Posted 8 years ago

“drivers always turn up late. the dpd booking slot system never works. asked for my parcel to be delivered between 12-1 its now past 5. i wouldn't mind an hour but 4 hours late and still not here? had parcels in the past where iv have e requested it to a neighbor on the same street yet they take it to the depot miles away. awful delivery service, absolutely awful.”

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Posted 8 years ago

“I have been using Dpd for a year now, with business and personal deliveries, well over 100 deliveries, and never had any problems. Great Service, spot on. Reading reviews, it is easy to leave bad feedback, more people leave bad experience, but thousands of people, when all is great don't leave feedback, That life. Absolutely great Delivery company, Wish all the great deliveries was reviewed. Keep it up DPD, you are great!”

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Posted 8 years ago

“If I could give 0 stars I would. DPD are the worst delivery company there is. 80% of my deliveries that are sent via them have some kind of problem.”

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Posted 8 years ago

“Worst delivery company ever.”

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Posted 8 years ago

“The driver did not attempt to deliver the package and the photo was of the wrong house. On the wrong street. What was the point of me giving a contact number if the courier did not attempt to contact me. If they had they would have known they were in the wrong street. I was in at the time and could have helped him with the delivery. There is no real customer service available to talk or even live chat with and the number given is an automated service. I would never recommend this useless service or buy from anyone who uses this service as there is no guarantee you will receive your goods. Customer service very poor, delivery service very poor. If it was possible to give zero stars I would!”

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Posted 8 years ago

“Driver told lies about delivering parcell”

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Posted 8 years ago

“They are incompetent liars.”

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Posted 8 years ago

“incompetent company, very disapointing. I odered parcel before Christmas it was expensive bag it went missing, the delivery driver said he deliverd it to my address but i was at home all day no one came and i certainly didnt sign for it. After that i just send it to be deliverd to a local store for safety, another delivery got missing the driver just wrote that it was signed by ILLEGIBLE? It ia totaly rediculous.”

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Posted 8 years ago

“My Parcel, a Christmas present, was not delivered on day 23/12/2017 as stated. I contacted ‘Make it Better’ and they thought sending an email saying my parcel was locked in a container until 27/12/2017 when a label would be attached and It would be delivered on 27/12/2017. The parcel actually arrived on the 28/12/2017 another day wasted waiting around.”

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Posted 8 years ago

“i watched the driver pull up outside my house from my window and walked straight past not even coming to my door then lied to the woman that lives there telling her I wasn't in he didn't even leave a card telling me my parcel was there and if it wasn't for the fact she had to sign for it and I received an email telling me I would never have know”

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Posted 8 years ago

DPD is rated 1.1 based on 5,658 reviews