DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,658 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Harry Allday

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. Online app says they've tried to deliver and left card but all lies. When I call Peterborough staff lie and say it's out for delivery the next day but again it doesn't happen. Staff don't care about their customers!”

Helpful Report

Posted 8 years ago

“when DPD first started out they were one of the best but now they are one of the worst and don’t see them being around much longer as the big companies who use them will eventually stop using them.Drivers are incapable of carrying out simple instructions such as delivery to neighbour-Customer service are shocking and rude and that’s after you have waited 30 plus minutes on the phone.The DPD phone app is inaccurate and has to many flaws if I could give them zero stars I would. Note: If your waiting on a package out of the Dartford ( Kent ) depo then pray you don’t get “Dwight” as your parcels driver this guy says he has attempted delivery but never leaves a calling card so he probably never comes at all So avoid him like the plague.”

Helpful Report

Posted 8 years ago

“Still waiting ......... no parcel to be seen :/ looks like my mother isn't getting her Christmas present”

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Posted 8 years ago

“Absolutely dispicable company! When I asked them to deliver to my neighbour as I was going to be out, they tried to deliver to me instead and now the parcel has gone missing in the system. Do not bother trying to call them either, as no one is actually at the other end, it's a deception and I was waiting over an hour and no answer, even when the automated message said call times were more than 5 minutes after 5 minutes! They ignore emails and leave you completely in the dark about if and when your parcel will ever be delivered! This company must be breaking the law somewhere and I shall be reporting them to trading standards. Unfortunately I ordered from Apple and did not get the choice of courier, I would NEVER EVER use them and would recommend to everyone to avoid them at all costs! Unless you like being messed around and having many hours of your time wasted waiting for a parcel that may never come and never being able to communicate with a human!”

Helpful Report

Posted 8 years ago

“Where is my package I paid for amzon prime it was meant to be delivered 4 days ago? I have now sat on the phone for over 40 minutes when I should be enjoying my spare time with my children yesterday your site said my parcel was out for delivery now it's back at your Dagenham depot what the hell is this I don't understand how your company is doing this to so many customers?? Your reviews are terrible your causing business to have bad reviews because of the lack or no service you are providing my children do not have there Christmas toy now because of your ridiculous delivery system I will be posting this over the internet now and making people aware of how you work, you shouldn't be allowed to say you are "delivery experts" it's a complete joke and lie. I hate using your company causes me stress and a wastes my time on every order! I'm keeping proof of everything and will be sending this to my self thanks for ruining the few days I get off with my family over the Christmas period as I'm sitting on the phone or checking for updates so Merry Christmas DPD thanks not delivering one of the present that my children put on their list and they will be expecting Christmas morning”

Helpful Report

Posted 8 years ago

“DPD local driver in Merthyr - hope you’re happy with your haul of goods you’ve had. I’ve heard from lots of people who’ve had items go missing over Christmas. My item was due to arrive on the 19th December. It never came - I received a notification to say that my request to change my address had been accepted yet I never requested an address change. The change to the address was the same as the delivery address originally given and the parcel would now be delivered on the 20th. Waited in again on the 20th and kept tracking my parcel. It didn’t arrive during the time slot given but the tracking said that I was next so I stayed on the doorstep and waited. No DPD local delivery van came. I then received a notification to say that the delivery couldn’t be made as my address was incomplete!!! I now had the option for the parcel to be delivered to our local Matalan store so I chose that. Had an email to say that the parcel would be available from the 21st... and now the parcel has gone missing. The sender has requested a parcel search (I tried to contact DPD but as their customer service is so atrocious I couldn’t get in touch with anyone!!!) and I’ve been told it can take up to 7 days to complete a parcel search. I could tell them in less than a minute where my parcel is... still on the back of the delivery drivers van waiting for a post Christmas boot sale or sat under their Christmas tree wrapped up as a gift!!! Cheers DPD local for your AWFUL customer service!”

Helpful Report

Posted 8 years ago

“Everything went wrong... missed the day of delivery because parcel was ‘misdirected’, I received no one hour delivery slot, it was eventually sent to the wrong address and person, customer service was appalling and unhelpful, the driver was sent to retrieve it, and he advised me that at least 5 other packages that day had been misdirected to wrong addresses that he needed to retrieve and re-deliver. Dreadful experience.”

Helpful Report

Posted 8 years ago

“3 failed collection times and dates, lies from DPD about their failed attempts. Said I wasn't in, parcel not ready for collection etc”

Helpful Report

Posted 8 years ago

“Got a very unhappy child here been waiting for her phone since the 13th hope the driver is happy with his new phone or the cash he as made from it I will never use them NOT TO BE TRUSTED”

Helpful Report

Posted 8 years ago

“For three attempts I have waited for DPD to arrive an uplift a package. Three days waiting for a courier who doesn't arrive. One of the worst courier companies out there.”

Helpful Report

Posted 8 years ago

“My order for fresh poultry and meat was supposed to be delivered today. I received a message this morning saying the one hour time slot would be between 11am and 12pm. The DPD app, on my iPhone confirmed this time until 11.45 when it said that I would be the next delivery and the tracking map on the app had the driver located about a mile from my house. Great, as I was due to go out for lunch at 12.30am. 12pm came and the parcel had not been delivered. I checked the app again to be informed that the parcel could not be delivered today due to 'bad weather'. The vehicle was - apparently a mile away from me a quarter of an hour ago and the weather was drizzly and grey, which is pretty much normal for the UK in December. No snow - no ice - just a lie or an excuse - I imagine the food for my Christmas dinner is sat in their Birmingham depot! I shall in future avoid on-line purchases from companies which use this company. Guess it's a case of you get what you pay for, but personally I'd prefer to pay extra for a competent courier.”

Helpful Report

Posted 8 years ago

“NEVER ever use dpd my £65 fresh Christmas hamper should of been delivered on the 20th from my lovely butchers today it was taken to a food parcel destroyed center with no reason why just to point out they had my fresh parcel was taken back to the depot 3 times left where mice or anything could get to it I am reporting this company because no way should these people be allowed to do this to fresh produce or any other type of parcels its a joke and they should not be able to operate like this fumeing I am I will stay away from any company that uses these people.my fresh parcel contained my turkey ect so this is why I'm so mad”

Helpful Report

Posted 8 years ago

“Everything went wrong. The worst company ever.”

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Posted 8 years ago

“Deliveryman Keith is an anti-social, grumpy, aggressive scum. If you see that your order will be delivered by dpd just cancel it and ask for a different company asap!”

Helpful Report

Posted 8 years ago

“Ordered an item from Amazon on a 1 day delivery for a present for my wife. I have finally picked up the present from a delivery drop of shop 4 days after the item was ordered, hence had to go out and buy another gift for wife. Do not use DPD as your courier , they are a sham and if i could have given them zero stars I would of. All you get when you ring them is a 30+ minute wait to hear how sorry they are and they would look into. I suppose this is waht you get when you employ idiots who get paid idiot wages..........”

Helpful Report

Posted 8 years ago

“Sat in all day waiting for 2 deliveries from this company, got a message about one saying they had been but no one home (?) so left a card! What a joke, we were here all day having double glazing fitted on the front of the house where the delivery man apparently couldn't make anyone hear!! Not only must he be invisible but his cards are too, absolutely disgusting that they lie when they are obviously not even trying to deliver. I am currently waiting for my other delivery and it is now 6.45 pm but shan't be holding my breath.”

Helpful Report

Posted 8 years ago

“Totally sh*t service and lies lies lies. Requested pickup at local sainsburys who were apparently not in?? not once but twice even though well within opening hours. Obviously ran late and couldn't be bother to stop.”

Helpful Report

Posted 8 years ago

“The day before the delivery was due I appreciated being invited to leave alternative instructions in the event that I couldn't be at home during the allocated time slot - either in a safe place, with a neighbour or at a local pick-up point. So no need to hang around at home waiting for my delivery if the timing was inconvenient. First thing this morning I was notified by text and email of a one-hour time slot for my parcel to be delivered, and it duly arrived during that time slot. Although clearly very busy, the driver, Matt, was courteous and friendly. People tend to only leave reviews when things go wrong, so to be fair to DPD I'm leaving a review to confirm that they delivered my parcel efficiently.”

Helpful Report

Posted 8 years ago

“DPD is probably the worst delivery service in UK. There's not a single time a parcel is sent to me by DPD without issues! Their driver never finds the address, they lie, saying they knock the door, they don't call you to see if you are home. I have a parcel to be delivered today, I stayed home specifically waiting for the parcel! No one called me, on their website it says the Driver couldn't find my address, whereas if I put the address on google maps, there's no mistake!!! I tried calling them and waited on the line for 34 minutes, no one answered the phone!! I had to finish the call as I couldn't wait anymore! If I could, I'd avoid this service at all cost!”

Helpful Report

Posted 8 years ago

“I am not use to leave bad review but with this company I will make an exception. Every times that I have to receive a parcel from this company is a completely mess. Today, the driver has not ringed the bell of my door although on the website is showing a picture of my address. Moreover, if you try to contact their call centre you have to wait on line at least a hour before someone pick up the phone even if the automatic voice mail is telling you that the waiting time is around 5 minutes. This company is very bad. I wish that next packages will be delivered by other companies.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,658 reviews