DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,660 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,660 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD is probably the worst delivery service in UK. There's not a single time a parcel is sent to me by DPD without issues! Their driver never finds the address, they lie, saying they knock the door, they don't call you to see if you are home. I have a parcel to be delivered today, I stayed home specifically waiting for the parcel! No one called me, on their website it says the Driver couldn't find my address, whereas if I put the address on google maps, there's no mistake!!! I tried calling them and waited on the line for 34 minutes, no one answered the phone!! I had to finish the call as I couldn't wait anymore! If I could, I'd avoid this service at all cost!”

Helpful Report

Posted 8 years ago

“I am not use to leave bad review but with this company I will make an exception. Every times that I have to receive a parcel from this company is a completely mess. Today, the driver has not ringed the bell of my door although on the website is showing a picture of my address. Moreover, if you try to contact their call centre you have to wait on line at least a hour before someone pick up the phone even if the automatic voice mail is telling you that the waiting time is around 5 minutes. This company is very bad. I wish that next packages will be delivered by other companies.”

Helpful Report

Posted 8 years ago

“courier stole package”

Helpful Report

Posted 8 years ago

“If I could give 0 stars, I absolutely would. I am absolutely disgusted with the service (or lack of it) from DPD. I booked and paid for collection and next day delivery with additional insurance yesterday for a really urgent item that I needed delivering in time for Christmas as due to illness I was not able to deliver it to the recipient in person. It cost me over £ 30.00 to do this but the pick up never happened. I contacted DPD today who told me that pick ups and deliveries are not guaranteed and my only option was to re-book the pick up for today. I asked if they would refund the difference between standard and next day delivery as they didn't provide next day delivery and they said no the didn't do this. At this point the online agent just stopped typing any further info and after several minutes, the only option was for me to manually re-book a pick up for today. I am astounded that this company can get away with this terrible level of service. Surely it is against trading laws to charge for a service that you don't deliver?”

Helpful Report

Posted 8 years ago

“Apparently usual excuse of the driver could not find my address on two consecutive days. Spent money on payed phone line only to be told lies by the handler saying that the parcel would be redelivered and the driver would call me on my mobile. Eventually picked up the parcel from the depot, of the 6 people waiting 4 had the same tale of driver could not find address. Basically its easier not to deliver than deliver late, company could not find its own A**E if it used both hands.”

Helpful Report

Posted 8 years ago

“on 2 occasions waiting at home -off work to be sent a text saying no one was at home!!!!- had to waste 2 hours to collect my parcel myself. when checked looked like the driver took a photo of the outer gate and disappeared no effort to call,ring, or knock on the door!!!!! completely unreliable”

Helpful Report

Posted 8 years ago

“They only get one star because of a lack of alternatives, they seem incapable of delivering within the timescale they advertise and make up stupid excuses to justify their failures. Will tell anybody who asks never to use this service”

Helpful Report

Posted 8 years ago

“Parcel missing, no response from customer service at DPD to resolve the issue”

Helpful Report

Posted 8 years ago

“If I could give you a -5 star rating I would. Appalling. Ordered from Red Bubble who shop with DPD. Now on day 6 of the saga and still waiting for my delivery. 4 times I have gone to website and said I want parcel left with a neighbour ( I live in a flat on a road surrounded by shops and bars and have multiple neighbours to sign for me). 2 notifications to say they couldn't deliver because no one was in ( completely ignoring instructions and blatantly lying. No door knock no bell ring my boyfriend was in on second fictitious attempt and is not deaf). Also waited in from 6am -22.00 pm and then find out they arent bothering coming. Liars and time wasters do not use.”

Helpful Report

Posted 8 years ago

“I tracked my parcel to being delivered to a person called Davis I've been to all neighbours and no one called that I wasn't left a card so do not know which house Yet someone else had their parcel delivered to close not road by a dpd driver so I've been onto close to see if mine is there but but there isn't any number 19 same as mine on close So I've ordered my next parcel to go to a store near me Can't trust them to get the address right Looks like they deliver to any street provided it's in area”

Helpful Report

Posted 8 years ago

“I don't quite know where to begin... I'm writing this review on behalf of my daughter, who is a minor, she ordered a parcel for a Christmas gift (mine actually and at the time of writing I still don't know what it is!), however her delivery has been arranged so many times, she's been told it was going to be delivered one evening and she sat up late waiting for it -- no delivery, she was told it was going to be delivered a couple of days ago and so stayed in all day waiting -- no delivery. Yesterday she called me at work, in tears as she had been notified, via the app, that the parcel was now back on it's way to a depot a few miles away from where we live. I called DPD's customer service team and spoke to a lady that sounded like she was going to sort things out for me, it was mid afternoon when I called, around 3pm, she sounded sympathetic and said she would call back, as of now (it's 12.32 the next day as I write this review) I have heard nothing from this atrocious delivery company. Would never, ever recommend. Well DPD, if my 16-year-old daughter is upset at Christmas that will ruin my Christmas and that will never do! If anyone from DPD bothers to read this reviews, please, please, please SORT IT!”

Helpful Report

Posted 8 years ago

“Awful parcel tracking. No helpline. No way to even know if they're attempting to deliver my parcel.”

Helpful Report

Posted 8 years ago

“No text to specify delivery, 9pm and still hasn't arrived. No helpline phone number to assist. their service is very very poor.”

Helpful Report

Posted 8 years ago

“WAITED IN ALL DAY FOR DILIVERY AND THEN TOLD DELIVERY TOMOROW DIGUSTING SERVICE”

Helpful Report

Posted 8 years ago

“2 Christmas treats 2 none deliveries' by DPD JOHN LEWIS , TK MAXX , COUNTRY ATIRE, please change your delivery services from DPD as they are giving you a bad name”

Helpful Report

Posted 8 years ago

“Disaster, Terrible courier. My mother in law sent me a parcel with Bartolini unfortunately. For international delivery in Uk them cooperate with Dpd courier. After 2 weeks the parcel has not been delivered. None is in charge to sort it out the issue, Dpd customers service very dishonest every day told me something different them lied to me for a week. I am shocked and disappointed.”

Helpful Report

Posted 8 years ago

“Very dissapointing”

Helpful Report

Posted 8 years ago

“Always delay my delivery”

Helpful Report

Posted 8 years ago

“no attempt to deliver. left a blank card so quietly that didnt hear sitting in next room. the worst parcel company full stop”

Helpful Report

Posted 8 years ago

“Two deliveries one to a neighbour but card through the wrong door so parcel picked up by someone else! I had to chase it up to find my parcel. Second delivery, did not knock on our door but dropped it into a neighbours drop box, husband heard card being dropped in, went to the door and driver said they had knocked but no reply. Sloppy and poor service”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,660 reviews