DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,945 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero but there was no option to do so. They claim to have tried to deliver parcels but then take pictures of random buildings saying they left a card. Or they say it's been delivered and signed for but no one seems to know where it is and it mysteriously ends up back at the depot. Other times I get an email saying "we have changed your delivery date as requested" when I am still sitting at home waiting for the delivery. It's a common tactic by the couriers to blatantly lie and say they have tried to deliver but because they are pushed for time they either drive by or say they couldn't find the place. I keep urging companies not to use them anymore. It's a disgrace. Even myHermes is better than DPD. Customer services keep promising delivery and it just doesn't happen. They had one of my parcels for at least 17 days. After hours of wasted time on the phone they finally delivered to a local DPD drop of point. They wouldn't give me the parcel because there was no barcode on it. DPD apologised and said it was their fault. The most frustrating company I have ever dealt with.”

Helpful Report

Posted 8 years ago

“Useless. They claim to have tried to deliver my parcel and left a card. I was in all day and no card was left. I received a text asking me to rearrange delivery, however no option was given to choose another day. The next day I received another text saying delivery attempted. Again no card left. Emailed DPD to find out what was going on and had to wait 2 days for a response. My question was deleted for the form I sent, so was sent an email telling me my package was being delivered to a local shop. The previous text had said this would be ready today, however this is not the case.”

Helpful Report

Posted 8 years ago

“Everything went wrong each time, nobody picks up nor collect the packages, they do not answers the phone, chat is never working well and many times I see the status of my packages as "wrong address", when the given address is totally correct and easy to find. Couriers do not even call to ask, they just put "wrong address" when they are too lazy to do their job.”

Helpful Report

Posted 8 years ago

“Flower delivery for house move - recipient was in but they didn’t knock or if they did not loud. They took a photo of the box of flowers on the doorstep but then left them by the bin next to previous occupants rubbish. No card to say where they had left them. Recipient wasn’t expecting a delivery as it was a surprise so didn’t look by the bin. I had to contact the recipient to see if she had received the flowers the previous day but she hadn’t. We contacted the florist who provided evidence by the photo that they had been delivered but I thought how stupid to just leave them on the doorstep. I had requested if recipient not in to leave with a neighbour. We found them eventually by the bin with the rubbish but this was 8 hours after delivery in the heatwave. What a waste of money and it spoilt the surprise of what was intended as a nice gesture. Very disappointed with DPD”

Helpful Report

Posted 8 years ago

“DPD have taken 29 mins to answer phone - says on recording that the current wait time is in excess of 5mins - very misleading. Unacceptable and misleading wait time”

Helpful Report

Posted 8 years ago

“Appalling service - delivered to the wrong address apparently 'signed for ' and 40 minutes to get through on the phone. Their usual practice is to not bother knocking/leaving a note - i try not to use this firm whenever possible. Always awful and rude on the phone”

Helpful Report

Posted 8 years ago

“These guys are consistently terrible but are used by O2 and Curry's as they must be cheap as!!! Screw the customer, lets use DPD and make the whole insurance thing 100 times more annoying for the claimant.”

Helpful Report

Posted 8 years ago

“They didn’t bother delivering or leaving a card, I waited in and nothing just an email stating they’d tried delivery, so I’m waiting in for attempt number 2 this morning, phoned them up to help the driver with directions etc but just pressing buttons and robots on the other end so no humans to speak with.......AVOID AVOID AVOID”

Helpful Report

Posted 8 years ago

“Yet another poor service from this company. Failed to deliver Friday, took a picture of my house but failed to find the front door after I had stayed in waiting for them. I rang customer service (or lack of it) only to get an automated service which eventually transferred to the local dept who never picked up the phone. No answer at all over the weekend. Again failed to deliver today, and took a picture of a random fence where they had left a calling card! rang, and rang and rang and finally got through to the local depot who said they would re-deliver within 20 minutes - no show. Rang again - told that someone would ring at 5:00 with a revised time - no call back. Rang yet again and told that the driver would deliver sometime this evening 'on his way home'. Completely clueless company, customer service clearly is not a consideration. 4 hours wasted time. I only use UPS, when sending items, I wish companies would not use DPD when sending me items.”

Helpful Report

Posted 8 years ago

“I ordered a delivery from HelloFresh, and got a text this morning saying that the parcel had been delivered and left in front porch. Looked all over for it, but no joy. Now have emailed three different departments of DPD, but no response. Hoping that relative gets hers so she can ask her driver what might have happened. Very unimpressed so far-seems I'm not the only one. I hope someone gets back to me.”

Helpful Report

Posted 8 years ago

“Very similar experience. They messaged me informing me of the delivery slot. I was checking on their app the progress of the driver called Jason. 4 hour then 3 hours then 53 minutes on each checks. Last check was 14 minutes and Jason was one street from me i came out. Suddenly to receive a message saying Delivery attempted nobody was in to sign the parcel! I was standing outside with my neighbour! Tried to call them through the app but it was like trying to drawn a fish. After 45 waiting I gave up, Amazon made me even madder by confirming they lie! And offered a refund for something that was a present, I wasted a day waiting for and travelling tonight. Absolute disgrace ! I have now deleted their app”

Helpful Report

Posted 8 years ago

“They drove past my house and went to another house down the street and left it there and it was signed for by that person in their name and DPD didn't even notice or say who the parcel was for. I e.mailed DPD to tell them what had happened They didn't bother replying. Luckily for me the person was honest and brought the parcel around to me. As they thought the parcel was for them as the driver didnt say a name”

Helpful Report

Posted 8 years ago

“Ordered a next day delivery from Amazon and didn't receive the parcel. The driver even took a photograph of where he called and reported nobody was in and took the parcel away. It was somebody else's house, he didn't even check the address! I called them and their automated system told me the parcel had been delivered and signed for by somebody called CAL. After 15 minutes on hold I gave up. If I don't get it tomorrow, I'm cancelling the order.”

Helpful Report

Posted 8 years ago

“Received a text saying my replacement phone would be delivered between 13:49 and 14:49 so I stayed in all day. At 14:50 I saw the dpd van driving away. A note had been left saying they had tried to deliver with no answer. I was in. No knocking. And also I don’t think 30 seconds is a reasonable amount of time to wait for someone if he did knock as he said he did. Customer service don’t care. Poor service. Would never choose them myself but have no choice as it’s through insurance.”

Helpful Report

Posted 8 years ago

“I am expecting a high value order from Dyson. I opted for the 5-8pm slot today. The confirmation email defaulted that time to 5-10pm so I cancelled an evening appointment to make sure I was in. My parcel has not arrived, I’ve had NO communication from DPD to explain why the delivery hasn’t been made. Having just logged on to their website it is now saying tomorrow between 6am and 10pm??!! Sorry, you expect ME to wait in for 16 hours tomorrow when YOU have failed delivery today and didn’t even have the courtesy to let me know? I think not. At least have the decency to offer me a time window to fit around my commitments tomorrow given that I have already had to cancel arrangements today when you didn’t turn up. Disgraceful service.”

Helpful Report

Posted 8 years ago

“I received a text SMS at 7:04 telling me "Your order will be delivered 27 Jun by DPD." No sign yet and when I finally got through to a human (after Googling for a phone number as their website doesn't have a number) I was told that it would not be delivered today and no date could be provided. A day wasted spent waiting for a parcel that will not be delivered. How can I rate them as 0/5 ?”

Helpful Report

Posted 8 years ago

“The most terrible experience on Earth! Ordered some things for my holiday from Women’s Secret (Spain) and DPD was the delivering company. Although I’ve placed an order 2 weeks before my holiday which allowed plenty of time to receive it - the parcel has never arrived! They’ve tried to deliver it but the email they’ve sent me stated that the parcel was refused (what?!). So then I decided to collect it from the depot in Enfield (2 days before flying) thinking that this will be the most secure way. And when I arrived there...they said to not even hope to receive it on that day. Why? Because they can’t find it. Sorry, what? So I’ve explained that I need it urgently and despite of the members of stuff being polite and friendly - nothing has been done further to this matter. At the depot I’ve been told that the parcel got lost or stolen (apparently, as I’ve been told, high value fashion items are normal to get stolen!). Then I had to do very quick shopping on my lunch break so that I’ll have everything for the holiday. After that had to deal with them via emails while being on holiday and been promised that they’ll sort everything out. But after few emails they just stopped replying! Whatsoever! Tried to reach out to them for a week but nothing! Just no reply! So had to call. On the phone I’ve been told that they can’t help me. Great, thanks. And when I called for the second time they said to contact the seller. For the first time after almost a month! Sorted it out with the seller afterwards but this experience with DPD left me totally frustrated and upset. They never apologised and never took any actions about the whole thing. If you can go for another delivery company - go for it. Cause this can happen to you as well.”

Helpful Report

Posted 8 years ago

“They lost my parcel!!! Do not use these jokers, find another courier!!”

Helpful Report

Posted 8 years ago

“Day off work to await delivery. DPD claim , completely and utterly falsley that no one was available to sign for goods. I have full CCTV footage to prove no attempt was even made to deliver . These people treat customers with contempt and lie about their shoddy service.”

Helpful Report

Posted 8 years ago

“The only courier firm who consistently fail to deliver our parcels and are not capable of following the delivery instructions of able to call us. Always saying they left a calling card which is a lie as we are in and there's no card ever”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,945 reviews